Ibis Porto Gaia

Recent Reviews: 1007

• User:Relax12633131746

  Trip type: Family

  WOMEN and PET OWNERS, AVIOD THIS PLACE

  10 Apr 2025

  It was a mistake booking this hotel. The only good part was the location and breakfast but this hotel is NOT safe for women or people with pets! I prebooked in perso for 3 weeks with myself, my son and 2 cats. They knew we had pets, as they requested I tell the staff, daily, if I needed room service. This was to ensure the pets would be in their cages. I also kept the Do Not Disturb visible.One day, as I am in the room alone with the cats, 3 men (1 staff) without prior notice opened my door room without giving me a chance to answer it to "check the fire alarm". I could have been naked or the pet could have ran out. THIS WAS NEGLIGENCE. But it did not stop there. That same day, they decided to test their alarm. They did not warn me so I could take the animals out of the hotel while the extremely high pitch alarm ran. They did not mention it either when they barged into my room!When it went off, I had to run around after scared cats. I got scratched. It took me a while to get them in cages and walk down the stairs. I reached the bottom and asked if there was any emergency, but there was not!They did not care about causing harm to me or the animals.I came back down to complain but the disrespectful staff tried to gaslight me that it was only on for a few seconds! It was not!! The scratches proved it. It walked down the stair after chasing them and the alarm was still on. They knew we were there!I reached out to their corporate office and demanded a refund for the rest of the nights after my early check out because THEY broke the agreement of privacy or proper notification and they willfully harmed my pets and me with their negligence. They ignored me for a week, and upon a second email they simply denied me a refund. I was given back the difference for the prepaid breakfast and pet fees. But not for having to leave their UNSAFE hotel.Also, there room smelled like B.O. when we 1st checked in.DO NOT STAY HERE!! Especially if you are a woman or have pets.

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• User:Papito1

  Trip type: Couples

  Need a Car

  28 May 2024

  Superficially clean rooms, upon spilling some water on the floor, wiped it up with the bath floor mat only to find the mat extremely dirty, not sure when the floor was mopped last, a bit off putting since no telling what folks pick up on their walk through Porto. English speaking and helpful front desk staff. Rooms are nicer than the Budget Ibis. Room does not have a refrigerator, nor safe but apparently the front desk has a safe (please use it). Elevator to upper floors is available.If unfortunate to have a room facing the rear parking lot no problem waking up since sunrise shines directly into the room. Not quite sure whether the A/C worked (may just be my unfamiliarity with the controls), attempted to get the room temp. down to 69-70 F without success, finally opened the window a bit but road noise all night was terrible.Good breakfast selection of breads, jams, cheese, cold cuts, juice, fresh fruit, but..... the scrambled eggs taste and smelled fishy, not exactly the first thing I want to smell in the morning (could be wrong but apparently chickens are fed fish meal ?). Easy enough to get to the hotel from the Gaia train station via the Bus 903 Arcos stop and getting off at Chas but the location of the hotel is terrible without having a car. Unless one is in extremely good health and willing to walk an hour to downtown Porto, taking the bus or a taxis is the only option. 903 continues on to the Musica round about. Unfortunately, if paying by cash, you'll need to pay each time you take a different bus which can quickly add up at 2.50 Euro pp.There is a mall with a food court very close to the hotel, getting there by foot is doable but not easy. The walking route that Google maps gives you is wrong in that it requires you to walk on the highway. One has to cross the bridge in front of the hotel and pass through several neighborhoods to get to the mall.Unless one wants to partake of the many wineries which would take some time, Porto has sufficient sights to see for a day tour, probably 2 days max. The Santa Clara church is impressive (4 Euro pp entry). Lots of restaurants and pastellerias around town. Paulo Junot Rocha, Gerente geral at Ibis Porto Gaia, responded to this review Thank you for your review and comments regarding to your stay in Hotel Ibis Porto Gaia.I'm delighted that you have enjoy your stay and I'll share with my team. We work in order to get your satisfaction. I look forward to welcoming you back again soon.Kind regards

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• User:margo k

  Trip type: Couples

  Great room with view

  10 May 2023

  We had room 206 with a wonderful view over the marina to the Atlantic Ocean. Ample free parking. The walk into the Gaia side of Porto is long, but it’s along the boardwalk by the river, so not hilly at all. The staff at reception and at the bar were all very nice. The breakfast was above average. The bathroom amenities were also above average. We stayed on the weekend, and the prices go up during the week, as we assume it’s mostly a business hotel. Paulo Junot Rocha, Gerente geral at Ibis Porto Gaia, responded to this review Thank you for your great review and comments regarding to your stay in Hotel Ibis Porto Gaia, mainly concerning to our staff and breakfast. I'll share with my team all your feedback. We work in order to get your satisfaction. I look forward to welcoming you back again soon.Kind regards

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• User:Alison B

  Trip type:

  An Enjoyable Stay

  07 Aug 2022

  I stayed here with friends and we had an enjoyable time. I'd never stayed in an Ibis before and was a bit doubtful about it, but this one was very lovely. The lady behind the desk wasn't that informative, but that may have been her English.My room was very tiny but comfortable. There wasn't much in the way of storage but if you're only staying for one or two nights that's probably okay. The decor is all dark and modern. I got a good night's sleep and didn't hear any noise from outside my room.The bathroom was also tiny, but clean and the shower was good.The only downside is the location which is far from everywhere you want to see. We walked down to the harbour for our evening meal and the walk up the hill afterwards was a bit of a trek. We had to taxi into Porto and then when we got back to the Vila Nova de Gaia side of the river we had to taxi back to the hotel again. It all adds to the cost. Paulo Junot Rocha, Gerente geral at Ibis Porto Gaia, responded to this review Thank you for your great review and comments regarding to your stay in Hotel Ibis Porto Gaia. I'm delighted that you have enjoy your stay and I'll share with my team. We work in order to get your satisfaction. I look forward to welcoming you back again soon.Kind regards

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• User:Mdawg91

  Trip type: Friends getaway

  What a horrid experience

  13 Jul 2022

  Just arrived to check in to find Jose at the front desk. He informed us our rooms were not ready and was not apologetic or hospitable about the situation. He should be retrained or fired immediately. I'd be curious to hear what Jose is trained to do because what happened definitely isn't what should've been done. As a travel agent, I would be horrified if my clients went through this situation. This is the second issue I've had with an Ibis hotel in a week. I will no longer be booking any clients at any Ibis hotel and I urge you to not book at Ibis either. As a travel agent if this is the experience I am having I can only imagine the experience everyone else has.The room was fine but nothing special. It is a place to rest your head but that is it. In conclusion, you certainly get less than what you pay for at Ibis and have to deal with completely incompetent front desk agents. Paulo Junot Rocha, Gerente geral at Ibis Porto Gaia, responded to this review Thank you for your review about your stay in our hotel.We treat all of our comments seriously. Our goal is to improve our services in order to get the satisfaction of our guests.I look forward to welcoming you back again soon.Kind regards

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