Intercontinental Porto - Palacio Das Cardosas

Recent Reviews: 3059

• User:Fabiana P

  Trip type: Couples

  Perfect hotel in the heart of Porto

  03 Jun 2026

  Amazing hotel and amazing people working there, breakaway was great and Ines in the reception was fenomenal. 100% recommend.

• User:071595

  Trip type: Couples

  No warning about massive construction that ruined our view and woke us up at 8 am each morning.

  26 May 2026

  Shocked that the hotel would not mention prior to booking that the entire view from our room was a construction site. Also surprised that I could call front desk 8 times over 2 hours and never get somebody to pick up. I’d try another similar level hotel next time. Guest Relations Team, Serviços ao cliente/atendimento at InterContinental Porto - Palacio Das Cardosas by IHG, responded to this review Dear 071595,Thank you for sharing your feedback.We are sincerely sorry to learn that your stay did not meet your expectations. We understand how disappointing it must have been to experience the impact of the ongoing construction works in the surrounding area, particularly regarding the view from your room and the early morning noise.We are equally concerned by your comments regarding the difficulty in reaching our Front Desk by telephone. Providing attentive and responsive service is one of our priorities, and we regret that this was not your experience. Please be assured that your feedback has been shared with the relevant teams for review and follow-up.While the works taking place nearby are beyond our control, we understand the importance of transparency and appreciate your comments on this matter.Thank you once again for taking the time to bring these concerns to our attention. We regret that we were unable to leave you with a more positive impression and hope we may have the opportunity to restore your confidence in the future.

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• User:StefanoE863

  Trip type: Couples

  Historic Façade, Mixed Luxury Experience

  23 May 2026

  The hotel is exceptionally well located, within walking distance of Porto’s main landmarks, as well as countless excellent restaurants and cafés. From the outside, the property has undeniable charm, with an impressive heritage façade that fits beautifully into the historic surroundings. Unfortunately, much of this historic character seems limited to the exterior, as the interior lacks the same authenticity and refinement one might expect.Ongoing roadworks around the hotel somewhat affected the overall atmosphere during the stay. While the property aims for a classic style, certain areas seem to have aged less gracefully than expected for a luxury hotel — particularly some of the hallway carpets and furniture, which looked rather worn. The entrance bar and restaurant also feel somewhat dated in style and ambiance.On the positive side, the bed and mattress were extremely comfortable and ensured an excellent night’s sleep. The bathroom was also very pleasant, featuring a spacious Italian-style walk-in shower. Breakfast was good overall, with a satisfying selection and quality. The gym is fairly basic but perfectly adequate for a short stay.The real disappointment, however, was the suite. Although reasonably spacious, it was extremely dark and offered virtually no view at all — the windows faced directly onto a wall. This made the room feel gloomy and far from the experience one would expect at this level of hotel. In addition, the air conditioning was surprisingly noisy, which further affected the comfort of the stay.Another rather misleading aspect was the “spa.” In reality, it consists of only a very small sauna and two tiny treatment rooms, which feels quite underwhelming compared to what the term usually suggests in a luxury hotel setting.Overall, the hotel benefits from an outstanding location and an attractive historic façade, but several aspects of the property and room experience fall short of the standards one might expect from an InterContinental property. Guest Relations Team, Serviços ao cliente/atendimento at InterContinental Porto - Palacio Das Cardosas by IHG, responded to this review Dear StefanoE863,Thank you for taking the time to share such a detailed review of your recent stay with us.We are pleased to learn that you appreciated our privileged location, the comfort of the bed, the bathroom facilities, and the quality of our breakfast offering. It is also rewarding to know that our historic façade and the unique setting of the hotel contributed positively to your experience.At the same time, we are sorry to learn that certain aspects of your stay did not fully meet your expectations. Your comments regarding the suite's view and brightness, the air conditioning, and some areas of the hotel's décor and furnishings have been carefully noted. We also regret that the ongoing public works in the surrounding area impacted your overall impression, despite being outside of our control.We appreciate your observations concerning our wellness facilities, as guest feedback is invaluable in helping us identify opportunities for improvement and continuously enhance the experience we provide.Thank you once again for your balanced and constructive feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that more closely reflects the high standards we strive to deliver.

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• User:Eric1849

  Trip type: Family

  Great location! Mediocre customer service.

  16 May 2026

  Great location. And very pretty hotel.Only three stars because of the temperature of the room. We were hot at night. We contacted the reception on day one of a 4 night stay. We explained that we were uncomfortable. The thermostat read 18 degrees Celsius (I’m not sure the room even got that cool). We wanted to turn down the thermostat further but we were told that the engineer could not change the thermostat. Other hotels are able to bypass the settings. Anyway, they explained that this is the coolest the room could get. At the price we paid, we should have been able to sleep more comfortable. We only are able to take a limited amount of holiday time. Guests should be comfortable. Anyway, on the last day of the visit, the manager sent us 7500 points (a nice gesture, but doesn’t help much) and they would send a fan. One would think this should have been done on the first day of the complaint. The fan had a small cord and did not help whatsoever. Another issue we had was that we had zero pressure to the shower. I must admit we complained on day two and that was immediately fixed. We had a great time in Porto! But slept poorly. Too bad IHG Service, Owner at InterContinental Porto - Palacio Das Cardosas by IHG, responded to this review Hello Eric1849,Thank you for sharing your honest feedback. I am sorry to hear about your experience at the property. We're glad the hotel's location added value to your stay. I have shared your comments with our local team, and this will serve as an opportunity for improvement and a guide for future enhancements to our service.We appreciate you as a loyal member of IHG One Rewards and for choosing to stay at the InterContinental Porto - Palacio das Cardosas.We hope to have the honor of hosting you again.Yours in hospitality,Jega S.Case ManagerIHG Hotels & Resorts Service

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• User:stevekW4093DK

  Trip type: Couples

  Lovely Hotel in a Great Location

  13 May 2026

  This is a really lovely hotel in a great location for visiting Porto. The rooms are large and comfortable, and we enjoyed meals for breakfast and a couple of dinners in the very nice restaurant there. The staff at the front desk were friendly and very helpful. Highly recommended! Guest Relations Team, Serviços ao cliente/atendimento at InterContinental Porto - Palacio Das Cardosas by IHG, responded to this review Dear stevekw4093DK,Thank you for your kind review and recommendation. We are delighted to know that you enjoyed our central location, comfortable rooms, and dining experiences at our restaurant.It is especially rewarding to hear your compliments about our Front Desk team, who will be pleased to know they contributed to making your stay memorable.We look forward to welcoming you back to Palácio das Cardosas on your next visit to Porto.

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