Old City Design Apartments

Recent Reviews: 51

• User:silviaf696

  Trip type: Couples

  DO NOT BOOK! DANGEROUS AREA, DRUG ADDICTS RIGHT OUTSIDE

  15 Oct 2024

  Worst place I have ever stayed!Right outside the building, there are drug addicts, hanging out all day and injecting drugs openly. I was followed in the street by one of them. They will harass you and ask you for money.Also, as other people have said, it's quite clear they're watching who's going in and out of the building. It's not safe to walk in the area. Also I feared leaving my stuff in the apartment and go for a walk in case they waited for me to leave to break in. In the end, I had to book another place as it was too dangerous to stay there.From reviews here, I can see Expedia is not removing the property of their website, even though they're aware of the problem. I complained myself and they're refusing to refund the booking, so I'm in the middle of a dispute with them now.Please, please, if you see this in time, do NOT book this place.

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• User:Marco F

  Trip type: Couples

  DO NOT BOOK HERE!!!!!! HOMELESS HEROIN USERS OUTSIDE PREMISES

  30 May 2024

  This is the worst establishment I’ve ever stayed in all my life. Outside the front door is a group of 10-15 homeless heroin addicts. They will watch you every time you enter the building and every time you leave the building. They will be there 24/7.They will inject themselves with heroin in front of you.They will ask you for money.They will walk towards you if you take too long to enter the code for the front door. I CANNOT BELIEVE THE OWNERS CONTINUE TO TAKE BOOKINGS.Please if you value your safety do not book this place. We checked in at 1pm and cancelled the booking at 6pm. They gave us a 50% refund despite not using the room other than dropping our bags. We’re now in an extensive battle with Expedia to get this place removed off their website.I’m sorry to anyone who has booked here and to anyone looking at this place I pray you read this review.Anyone looking to book from MAY 2024 onwards DO NOT book. I won’t mention the room conditions or cleanliness as they are average to poor at best.Once again PLEASE PLEASE PLEASE DO NOT BOOK HERE.

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• User:Oramas

  Trip type: Family

  Danger!

  25 Feb 2024

  The location is good and very touristy. In front of the entrance door there is a disused building with people taking drugs in broad daylight. Hard drugs. They ask for money. We were scared for our children. We were never able to talk to the owner to complain, they don't answer. Until they solve the big problem of drug addicts in front, I don't recommend it.

• User:chibifillo

  Trip type: Family

  Drugs addicted all over the place

  22 Feb 2024

  There are drugs addicted right in front of the entrance. All day. Also, drug dealers checking who is going in and out from the street. I very sorry for the property because is not their fault. The apartment was cozy and the staff very helpful . But is really unpleasant to see therese drugs addicted all over the road and people needs to know before they chose this place.

• User:GabriellaR1002

  Trip type: Couples

  Stayed long enough to book somewhere else

  24 Jun 2023

  We turned up at 11am and stood in the rain for 30 minutes trying both phone numbers (15 calls) on the door - one said disconnected and the other went straight to voicemail. Our booking said ‘the front desk would be open at 11’. There is no front desk. The apartment is opposite an abandoned carpark which is home to many homeless people including several who approached us for money. I was glad I (female) was there with my male partner. Another guest finally let us in and I found a cleaner in one of the apartments who managed to message the owner. He said he was in meetings and couldn’t let us in until 3pm. The cleaner let us leave the bags in our room and we went to find lunch. When we came back at 3pm there was still no one there to meet us. I rang the owner (again) and he answered, didn’t apologise for not being available. He then texted me the door numbers and told us to go in. I don’t know why he didn’t do that earlier. The apartment was supposed to have a Queen and double bed. The queen bed was a fold down from the ceiling and incredibly uncomfortable and the double was a sofa bed. The apartment was cramped and to get into bed you had to brush past the dining table. The bathroom was dirty with previous guests hair on the floor. The wifi didn’t work, the room was run down and the aircon is above the front door away from the bed/lounge room. We stayed long enough to book ourselves another room in a hotel. The owner had no idea we left until he texted me asking to leave money for the tourist tax. We felt unsafe, uncomfortable and that the owner doesn’t care about guests - just his current job in an office and getting money from the apartment with minimal effort. It is not worth booking this apartment. Nuno Campos, Diretor-Geral at Old City Design Apartments, responded to this review Hi Gabriella,We are sorry for your experience.Our reception is in another building nearby.Check in is only at 3pm.You arrived ahead of time.Normally between 11am and 3pm, we are taking care of cleaning, as guests leave at 11am.We took your bags and at 3pm you already had your studio available.The remaining points you highlighted have already been improved.We hope you come back in the future and have a better experience.thanks

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