Palace Hotel & Spa

Recent Reviews: 65

• User:elainebK1859TS

  Trip type: Couples

  Rude and unprofessional management, a/c operational only from reception and then not at all

  28 Aug 2024

  Not at all as advertised. It might have been a 4star hotel 40years ago but without any reinvestment, it doesn't come close any more. Shockingly bad manner of management - something resembling Faulty Towers chaos, but without the humour. Having read other reviews complaining about the same things, to many years back, it's a shame they dont improve/change the things repeatedly lamented by customers.The air conditioning was fixed at 16°C or not at all. When I asked the staff to correct this, they said they would but didnt (apparently it was controlled from reception, and the staff didn't know how). The next morning when I mentioned it again, the manager got argumentative and defensive and tried to blame me for asking the person on duty in the evening at 10pm who didn't know how to adjust the AC control panel from reception. Both managers came across as rude and unprofessional, criticising their staff in front of us as guests which I thought very unprofessional and not fair on the staff (who are all clearly downtrodden and likely doing the best they can with horrible resources).The breakfast was very chaotic, with a lack of bowls and plates, insufficient seating - we cleared a table for ourselves to sit down and had breakfast cereal out of a cup. The coffee was on dispenser and the juice was artificial, a sugar drink.The bedroom was in a shabby state with the curtain completely ripped through - when I showed a photo to the manager she exclaimed (and a staff member told me they lost their maintenance staff a while back and were looking for replacements) but didn't offer a single apology once. The telephone in our room didn't ring to reception. The walls throughout the interior need painting. A hand drier and the shower head in our bathroom was hanging off the wall. A fire extinguisher has been ripped out of one wall leaving a hole. Seems like there never was an investment in the upkeep of this place, or a refresh.Pool which is very misleadingly advertised costs 13euro per person for 45mins.Check in took a ridiculous amount of time; fridge empty; shower not maintained or cleaned well

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• User:Paulotrpadv

  Trip type: Family

  Don't recommend at all

  13 Aug 2023

  Very bad hotel, they don't like customers, they limit they're pool to 45 min and charge 13€ for that, the pool it's more a very small water tank. The 4 star it's obviously wrong classification for an isolated building under decorated and without a garden. Rooms lack a good large TV or even a garnished minibar.Even breakfast it's not a must although it's reasonable.

• User:sotirisg986

  Trip type: Friends getaway

  Nice

  31 Jan 2023

  I stayed for six nights there and I am very satisfied.The rooms are spacious and very clean.The beds were very comfortable and the bathroom was huge with a large shower.A negative point is that there was a problem with the heating system in my room and it didn’t work.The breakfast every day was fresh and tasty and there was a large variety of food.To sum up this hotel is ideal if you want to stay for many nights.Even it is far from Soure I think that you will like the peacefulness as there isn’t too much notice

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• User:שירן ו

  Trip type: Family

  3 days without hot shower

  16 Apr 2022

  Have you ever been a guest in hotel without HOT water in the shower? it has been already 3 days that i don't have HOT shower. Just warm. Unfortunately, i paid in advance and need to stay in the hotel. The reception staff is very nice but most of them don't speak English. The cleaning is good. beautiful location, but far from everything and also very unpleasant to drive around during the dark hours.

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• User:SandraV4219

  Trip type: Family

  Excellent Health Spa getaway

  12 Jul 2018

  We like to enjoy the Portuguese ‘Termas’ whenever we come to Portugal and this time we choose this one. It has a natural hot spring. We went with our teenage daughters and elderly parents. What an amazing experience. The hotel offers super quality 4 star rooms. The health spa is professionally run and new and clean. The hydro facilities are modern and superb. The massages are not the best and the Masseurs were not well trained but professional. We kept asking for harder pressure and they simply have a soft gentle rub. But still enjoyed a relaxed massage. The food was amazing and everyone was super friendly and helpful. Can’t wait to go again next year. One of the best we have been to.

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