Tempus Hotel & Spa

Recent Reviews: 547

• User:kris633

  Trip type: Couples

  Nice stay, but could have been even better

  07 Aug 2024

  I stayed at Tempus Hotel for 3 nights.Things I liked the most about my stay are the following: 1. The location and the views (even though it’s quite far from Gerês national park) 2. Very fast and smooth check in3. The balcony and the view4. The patio (by the restaurant) 5. The dinner at the restaurantThe room was decent & spacious, a bit worn out, but overall comfortable.The pool isn’t big, and it produced some noises in the filtering section. There are a few things that could be improved: 1. The breakfast was very limited, and it was not replenished unless requested. I would not recommend adding breakfast to the stay.2. We picked this hotel hoping to enjoy some spa treatments. We even mentioned that prior to booking. Once we arrived we booked 2 massages, and only some time later they told us the masseuse was on holidays. It was very disappointing. 3. Overall service at the hotel isn’t really smooth. It felt that the hotel is in need of proper management. 4. The sauna could not get hot enough due to poor insulation.For my next visits, I would consider other places to stay. Agência BrandChoice, Marketing at Tempus Hotel & Spa, responded to this review Thank you for taking the time to share your detailed feedback following your recent stay at Tempus Hotel & Spa. We truly appreciate your kind words about our location, views, the check-in experience, and the atmosphere of our restaurant and patio — it's always rewarding to know what stood out positively for our guests.That said, we're genuinely sorry to learn that certain aspects of your stay did not meet your expectations. We sincerely apologize for the inconvenience regarding the availability of spa treatments, and we understand how disappointing it must have been, especially after expressing your interest prior to arrival. We are already reviewing our internal communication processes to ensure this does not happen again.Your comments about breakfast replenishment, sauna performance, and service consistency have been carefully noted. Please rest assured that we are addressing these areas with the relevant teams, as we are committed to delivering a much smoother and more enjoyable experience for all our guests.While we're sorry to hear that you may be considering other options for your future visits, we hope you'll give us another opportunity to welcome you back and show the improvements we are working toward.With kind regards,The Tempus Hotel & Spa Team

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• User:Chilli79

  Trip type: Couples

  Mercury has more atmosphere

  19 Aug 2023

  We picked this location as we were going to a music festival nearby and taking odd days to explore the area…in between we were hoping to chill by the pool. How disappointed were.The plastic tree that greets you in the reception, is a pretty good representation of what you are going to get…Fake, this place is soulless and fake, but what makes it worse, it’s “tired fake”. From the dirty grubby carpets and chairs, black scuff marks on the once clean white walls and the cheap Italian style melamine furniture now chipped exposing its self for what it really is .. cheap coated chipboard.The first night we booked a table for dinner, on our way out we thought we’d have a drink in the bar first. The bar was empty of customers and bar staff so we made our way to the restaurant.The food was so bad it was comical.The tenderloin I ordered was so tough it should have been served with a chainsaw on the side.Breakfast the next morning was the same odd, awkward experience.But one thing we did realise they were actually other people staying at the hotel, not couples as you’d expect in a spa hotel but large families with lots of kids.We made our way out for the day. On our return we thought we we have a few hours buy the pool, .not possible, the pool was full of screaming children.So next option, sit on the balcony with a drink.. the balcony walls had black mold on them and the wooden deck was almost rotten and didn’t feel safe.Anyway below you had more screaming kids playing ball games.The 2nd morning we woke up and noticed that the 2 coffee pods that we had on the first morning hadn’t been replaced, I asked at reception on the way out and was told I need to pay an extra 1€ per pod after the first night.?Also the shower gel and shampoo were not replenished after the 3rd day I had to go to reception again and ask for them.I could go on… basically this place made us miserable, so miserable we changed our flight home at extra cost and checked out 2 days earlier than we were booked in for, losing the money for those last 2 nights.I would not recommend staying here.

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• User:834gc

  Trip type: Couples

  NO TV OR INTERNET

  12 Feb 2022

  After reading the comments, I realized that AT LEAST since August 21 the TV AND INTERNET ARE NOT AVAILABLE at this hotel. The staff lies about it saying its temporary and 2 days later still nothing!! They set us up in a room for the dissabled, no chairs in the room (plus no tv or net) which made us feel very unconfortable in the room.Congrats to the restaurant staff, the food at dinner was amazing and they were quick and nice. Breaksast wasn’t plentiful but enough and overall nice.

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• User:sergios214

  Trip type:

  Not Recommended - Better options around

  20 Aug 2021

  Unfortunately the conditions of the hotel are unacceptable for a 4star hotel. The outside deck is all broken, the inside carpet is dirty, the TV doesn't work, the pool is lacking maintenance, theres no place to hang the towels in wc and the curtains are falling. Year after year the situation as getting worse and for sure this is our last visit. The only point positive is the staff.

• User:Yvette F

  Trip type: Couples

  Moderate stay but nice view

  15 Jun 2021

  Nice viewWe think the hotel needs more travelers to keep maintenance in order . Airco does not work properly .chair on the balcony almost broken abs also a lamp in our room. Dinner was great. Bar was closed. Even the restaurant on one of the evenings . Ponte da Barca can be reached only by car or taxi but nice to wat thereVery nice view and pool.Modern roomsWe wish the hotel a lot of travellers to be able to do the necessary investments

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