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Holiday Inn Express San Juan

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Holiday Inn Express San Juan

locationOld San Juan, Puerto Rico Island

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About Holiday Inn Express San JuanAbout Holiday Inn Express San Juan

Location

This hotel is located in San Juan, right on the beach.

Facility

The hotel has a lift and features 115 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning ensures that rooms maintain just the right temperature. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Parasols and comfortable sun loungers are available on the sun terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym and aerobics.

Meals

A delicious breakfast provides energy for the rest of the day.

Amenities at Holiday Inn Express San Juan Amenities at Holiday Inn Express San Juan

  • Facilities

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      Air conditioning

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

212

Very Good

273

Average

159

Poor

44

Terrible

43

Recent Reviews: 731

  • User:Explorer00650031278

    Trip type: Solo travel

    Convenient location

    rating26 May 2026

    Everything within walking distance Hot buffet breakfast included Small self service store well stocked Friendly and helpful staff Small pool and gym Beach access close No car needed or suggested (private parking garage nearby hotel only has valet $30)

  • User:jcareus99

    Trip type: Couples

    nice room

    rating09 May 2026

    room was by sign at night to much light would come in the room

  • User:nyemu

    Trip type: Couples

    Avoid this hotel

    rating04 Apr 2026

    The location is central, right off Ashford. The rooms are small for PR. They were clean and modernized recently. There is a safe located on the floor of the closet and the door opens UP, not sideways like every other hotel. This would be fine is there was a stand to keep the door open, but there is not. So you now need to keep the safe door open with one hand, while putting your valuables in with the other. And if our hand slips, the heavy metal door shuts right onto your fingers.The bathroom door is a hanging slab which slides not only horizontally, but the bottom slides toward or outward, leading to the guest worrying whether the door will simply come down on them. There was no hair dryer and when we asked for one, the staff said that they are all in use. The TV did not have a native Netflix app and casting did not work.Surprisingly for a hotel that was renovated in 2025, the elevator makes a creaky loud noise and stops on random floors.The pool is the size of a bathtub. The breakfast is inedible. Everything is full of either sugar or salt. We didn't expect anything fancy, but were surprised at the awfulness of the food.The "beach club" is a outsourced lounger and umbrella service in front of the Tryst hotel. Great lunch food there.The staff was disappointing. One could not come up with any dinner recommendations.While the price may appear to be right, you will regret staying here, as we did. IHG Service, Other at Holiday Inn Express San Juan Condado by IHG, responded to this review Hi nyemu,Thank you for staying at Holiday Inn Express San Juan Condado and sharing your experience. Your business with IHG® Hotels & Resorts is greatly appreciated.We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last.We hope to have the opportunity to welcome you back for an even more enjoyable stay.Warm regards,Crisel V.Case ManagerIHG® Hotels & Resorts Service

  • User:Carol33364

    Trip type: Couples

    Great stay!

    rating27 Mar 2026

    Great stay. Rooms were clean & updated. Had coffee & a small fridge. Also a pool, and the breakfast was very good and included which is not typical for Holiday Inn Express hotels stateside. Located close to many shops & restaurants. No parking lot. Must use Valet if have a car. Easy to uber or taxi from here.

  • User:Young Again N

    Trip type: Couples

    this is a class act 5 pm 5

    rating26 Mar 2026

    o.k., i gotta give these people a 5. this is a class act. everything went well. it ismarch 2026 and we paid 300+ for this. everything is very nice and clean andwell done. employees warm and friendly. great breakfast that actually beatmarriott. nice pool. simple gym. well located for whatever you want likerestaurants. this is a "cruise hotel" as it is near both piers (old and new). weare minutes away from our ship. we were surprised to get all this

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