Hotel Rumbao, A Tribute Portfolio Hotel

Recent Reviews: 194

• User:cheymami

  Trip type: Family

  Wonderful experience

  14 Jun 2026

  We stayed here for 2 nights and the staff was amazing. The rooms are spacious and incredibly clean. Each staff member we encountered was kind, patient, knowledgeable, helpful and genuinely friendly. We received fabulous food recs for local spots.We actually made the choice to drive for 2 hours back to this hotel later in the week when we cut our stay short at another hotel because it was a mess (that’s a different review lol) We were welcomed back with a smile and again they took excellent care of us. This will be our hotel moving forward when in PR. I’d rather day trip to the other side of the island and come back. Truly great hotelLocation is fabulous and ….wait for it… THEY HAVE PARKING! If you’ve been to VSJ You know this is a HUGE deal. Marylis Gonzalez, Guest Services / Front Office at Hotel Rumbao, A Tribute Portfolio Hotel, responded to this review Thank you so much for sharing your experience with us. We are truly delighted to hear that your stay was exceptional and that our team made such a positive impression. Knowing that you found the rooms spacious, clean, and welcoming means a great deal to us.It’s wonderful to hear that every staff member you encountered was kind, patient, knowledgeable, and genuinely friendly. Our team takes great pride in creating memorable experiences, and your comments reflect exactly what we strive for every day. We’re also glad you enjoyed the local food recommendations — Puerto Rico has so many great spots to explore.Your decision to drive two hours back to stay with us again speaks volumes, and we are incredibly grateful for your trust. Welcoming you back with a smile is the least we can do, and we’re thrilled that your return visit was just as enjoyable.We’re honored to be your hotel of choice when visiting Puerto Rico. And yes — having parking in VSJ is definitely a big deal, and we’re glad it made your stay even more convenient.Thank you again for your kind words. We look forward to welcoming you back on your next trip.

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• User:Maricelis R

  Trip type: Couples

  Excellent hotel

  13 Jun 2026

  Amazing experience, very clean and friendly staff! Marylis Gonzalez, Guest Services / Front Office at Hotel Rumbao, A Tribute Portfolio Hotel, responded to this review Thank you so much for your wonderful feedback. We’re thrilled to hear that you had an amazing experience and that you found everything clean with a friendly team ready to welcome you. It truly means a lot to us.We hope to have the pleasure of hosting you again on your next visit to Old San Juan.

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• User:Eugenia J

  Trip type: Family

  Hotel Rumbao a, "Home Away from Home".

  07 Jun 2026

  The site of Hotel Rumbao, a recently renovated hotel, has been my home away from home for many years prior to the recent name change. It is ideally located in Old San Juan; walking distance to many historical sites, restaurants, shopping, souvenir stores, entertainment, and public transportation to many places in San Juan and neighboring municipalities. The area also offers many scheduled tours to explore the island. The staff at Hotel Rumbao is welcoming, friendly, helpful, very kind and accommodating. Issues, however small, are addressed ASAP. They make every effort to see to it that your stay is comfortable and memorable. I would undoubtedly recommend Hotel Rumbao as a place to stay during your time in San Juan, Puerto Rico. Marylis Gonzalez, Guest Services / Front Office at Hotel Rumbao, A Tribute Portfolio Hotel, responded to this review Thank you so much for sharing such a thoughtful and heartfelt review. It truly means a great deal to us. We’re honored to have been your home away from home for so many years, and we’re delighted to know that our recent renovation continues to meet your expectations.Our location in Old San Juan is something we’re very proud of, and we’re glad it adds convenience and enjoyment to your visits. Most of all, your kind words about our team mean everything. We work hard to ensure every guest feels welcomed, supported, and cared for, and knowing that our efforts make your stays comfortable and memorable is incredibly rewarding.We sincerely appreciate your recommendation and your continued trust in Hotel Rumbao. We look forward to welcoming you back on your next trip to San Juan and continuing to be your home away from home.

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• User:Jer1951

  Trip type: Couples

  Wonderful Hotel in the Heart of Old San Juan

  01 Jun 2026

  This is a wonderfully appointed hotel. It is in the heart of Old San Juan. The restaurant is excellent and has indoor and outdoor seating. The staff is very accommodating. Our room was made up very nicely every day for the week we were there. Jihan Rivera, Guest Services / Front Office at Hotel Rumbao, A Tribute Portfolio Hotel, responded to this review Thank you so much for your kind review! We’re delighted to hear you enjoyed our location in the heart of Old San Juan, as well as the comfort of the hotel and your dining experiences at Kueros. It’s especially rewarding to know our team helped make your stay memorable and that your room was consistently well cared for throughout your week with us. We truly appreciate you choosing Hotel Rumbao and hope to welcome you back again soon for another wonderful stay!

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• User:Christina L

  Trip type: Solo travel

  A Place To See – The Key to Old San Juan

  31 May 2026

  I stayed at Hotel Rumbao for 3 months in relocating to San Juan and I appreciated every colorful, rhythmic moment of it.The pointed location; cultural welcoming; warm, hospitable staff; flavorful food & beverage at the Market and Kueros; and fun of Ocean Lab Brewing and Gran Casino Viejo. The inspirational, seasoned, memorable experience; everything was phenomenal. The Hotel is located directly across the street from cruise piers 3 and 4. Each time a ship would arrive with passengers new to San Juan it would make me smile in seeing genuine Puerto Rican hospitality. Market vendors lined the streets, tourist companies announcing their tours of the city and taxis ready to take you where you need to be. This is the place to see and be! If you book a room with a view, each time you draw open the curtains to see a ship in port you can’t help but feel inspired. The size and the wonder – Where has it been and where will it go next? One could write a story here.Didn’t get a room with a view? No problem – Check out the view from the rooftop pool; it’s marvelous, much like the city itself. Another place for a great view - Have drinks or dinner, or both, on the terrace at Kueros Bar & Kitchen. As you overlook it all, feeling the rhythm and vivo, music plays and the sun, or the stars, shine and you can dance into the night. The Rumbao cocktail is a must try – Jean, Victor and Nayah will take terrific care of you. The Paraiso and the Algo Sexy are also rhythmic cocktails for those who love gin. The Torched Tuna Poke Pegaitos, Criolla Coconut Ceviche, Crab Arepa Bites and Caribbean Rangoon are all excellent small share plates. For dinner try the Pan Seared Salmon, Surf & Turf Mofongo or Grilled Churrasco. Really Executive Chef Elvin Marrero does a great job with everything on the menu. Servers Sofia and Anais will ensure Caribbean excellence for a genuine experience. The Food & Beverage leadership team – Jorge, Yanisse and Breya – will ensure the kueros (drums) beat just right for you.For morning coffee, a quesito, or an empanada head to The Market on the lower level – Stephanie and Angel are great! The Market is also stellar for a quiet evening cocktail, wine or beer. Try a flatbread – the bread, sourced by MLB, is perfectly sweet and salty. The Market evening crew – Isamel, Nathanel and Ana are just as superior as the morning leads.Did you forget to pack something, or do you need something you didn’t expect? Head to Walgreens – it is conveniently located at the lower level of the hotel as well.Are you ready to head to Old San Juan? You are only a few blocks away from Señor Paleta, Montadero Chocolate, Mi Pequeño San Juan, Guess, The Coach Outlet and Anita Gelato. Need a manicure or pedicure – check out Anam Spa & Cocktail Lounge. Of course, you should see Puerta de San Juan and El Morro. I told you Hotel Rumbao was the key to Old San Juan. Need something for your room or mail service while you are out? Housekeeping Manager, Cindy Sierra, Assistant General Manager, Jihan Rivera or Front Office Manager, Marylis Gonzalez will ensure their superior staff handles your request with care. Front Desk employees Melanie, Josephine, Juan, Brandon, Edgar and Sarah are all terrific.Finally, if you haven’t tried Ocean Lab Brewing or pressing your luck at Gran Casino Viejo – you should. All of Ocean Lab Brewing beers are born on the beach, for the beach. If beer isn’t your flavor, they have cocktails as well. Burgers, chicken wings, sandwiches, tacos and a variety of entrees are on the menu. After dinner you can spin the roulette wheel or play a game of poker at Gran Casino Viejo. The casino offers 10 tables and 60 machines as well as a bar. Ocean Labs is just next door to Hotel Rumbao and Gran Casino Viejo. Two more places with rumba – right next to Hotel Rumbao.Hotel Rumbao – The key to Old San Juan – It’s almost like it is its own little district. Jihan Rivera, Guest Services / Front Office at Hotel Rumbao, A Tribute Portfolio Hotel, responded to this review Wow. Where do we even begin?Thank you for taking the time to share such an incredibly thoughtful and detailed reflection of your experience! Having had the opportunity to host you for three months makes your words especially meaningful to all of us. What touched us most is that you experienced the people, culture, and rhythm of Old San Juan that make this place so special. From our Front Office, Housekeeping, and Food & Beverage teams to the Market, Kueros, Ocean Lab, and our surrounding neighborhood, thank you for recognizing so many individuals by name. We will be sharing your review far and wide with the team! "The Key to Old San Juan." We may have to frame that one! You unlocked exactly what we hope every guest discovers during their stay: not just a hotel, but a gateway to the people, culture, food, history, and rhythm of Puerto Rico. It was truly our pleasure to be your home during this chapter of your journey, and we hope to welcome you back whenever life brings you to San Juan again. Until then, thank you for becoming part of the Rumbao family.

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