Royal Sonesta San Juan Puerto Rico Resort

Recent Reviews: 4085

• User:daisa c

  Trip type: Business

  Great service!

  10 Jun 2026

  We had a lovely desert & coffee outside on the patio. Naomy was fantastic, attentive and super cheerful!!! 10 out of 10! Rolanivette Ortiz, Guest Services / Front Office at Royal Sonesta, responded to this review Thank you for your feedback. We truly appreciate your kind words and will be sure to share your recognition with Naomy. We look forward to welcoming you back again soon!

• User:Krosscountry22

  Trip type: Solo travel

  Very nice resort!

  10 Jun 2026

  Beautiful hotel right on the beach! The rooms are clean and comfy. If you’re a light sleeper, ask for a room on the beachside to avoid the noise from vehicles throughout the night. Would definitely stay here again! Rolanivette Ortiz, Guest Services / Front Office at Royal Sonesta, responded to this review Thank you for your wonderful feedback! We're delighted you enjoyed your stay, especially our beachfront location and comfortable rooms. We appreciate your helpful tip for future guests and look forward to welcoming you back again soon.

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• User:elizabethwX3072NV

  Trip type: Couples

  Lovely Stay in San Juan Close to Everything

  03 Jun 2026

  We recently spent several nights at the Royal Sonesta San Juan and had a wonderful stay.The location is excellent—just a quick, roughly $20 cab ride from the airport. Despite being so close, aircraft noise was minimal, and the hotel is within walking distance of numerous restaurants, shops, and conveniences throughout Isla Verde.The property itself is beautiful and very popular. We visited during Puerto Rico's prom season, and there seemed to be events taking place almost every evening, giving the hotel a lively atmosphere.One of the biggest highlights was the food. The beach restaurant, Ocean Breeze, exceeded our expectations at every meal. We enjoyed the pizza, smash burger, and a grilled Caesar salad topped with incredibly tender skirt steak. The standout dish, however, was the branzino—quite simply the best I've ever had. The spicy margarita was also excellent, with cucumber providing a refreshing counterpoint to the heat.We also had dinner at Sottovento. The food was very good, but the service was exceptional and among the best we've experienced in a long time.Food and beverage prices are certainly not inexpensive, but we consistently felt the quality justified the cost. We skipped the hotel breakfast buffet due to the price and instead enjoyed Mi Casita across the street and the nearby grocery store café, both of which were delicious and affordable.The beach is beautiful, and the beach team works incredibly hard to secure chairs and umbrellas for guests.It is worth noting that the hotel sells a significant number of day passes. On Sunday, the pool area became extremely crowded. While the pool is attractive, it is not quite as large as it appears in the hotel's social media photos. By Monday morning, the water seemed a bit cloudy from the heavy use the day before.Guests should also understand that this is a hotel rather than a full-service resort. If you're looking for organized pool activities and entertainment, this may not be the place for you. For us, that was perfectly fine.Our sixth-floor room offered partial views of the ocean and pool. The bed was exceptionally comfortable. The room included a small balcony, which was nice for stepping outside and enjoying the view, though it was not furnished with chairs. One practical challenge was the lack of a clothesline, drying rack, or other efficient way to hang wet swimsuits and beachwear. While the bathroom was nice, the rain shower was the true star—absolutely magnificent and one of the best hotel showers I've experienced.Every staff member we encountered was friendly, professional, and eager to help. Housekeeping missed cleaning our room the day before departure, but otherwise did a very good job. We also noticed a daily $60 charge for a "high floor" room that we had not received. Once we brought it to the hotel's attention, the charge was promptly removed without issue.One of the highlights of our stay involved my severe latex allergy. Before arriving, I communicated with Waldemar Rios, the Director of Food & Beverage, by both email and phone. Upon arrival, we were pleased to learn that the hotel uses nitrile gloves rather than latex gloves, allowing me to enjoy my meals without worry.Mr. Rios was incredibly helpful throughout the process and provided a level of service that exceeded any hotel experience we've had before. He took my concerns seriously, followed up personally, and made sure I felt comfortable and safe during our stay. I was especially grateful for the opportunity to meet him in person and thank him for his outstanding customer service.Overall, the Royal Sonesta combines a beautiful beachfront location, excellent dining, comfortable accommodations, and outstanding staff. We thoroughly enjoyed our stay and would happily return. Rolanivette Ortiz, Guest Services / Front Office at Royal Sonesta, responded to this review Thank you for your wonderful review. We are delighted to hear that you had such an enjoyable stay and appreciated our service. Your kind recognition of our team, especially Mr. Rios, truly means a lot to us. We also appreciate your feedback regarding the pool and room amenities, as it helps us continue to improve. We look forward to welcoming you back for another great stay in the future.

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• User:Rebecca R

  Trip type: Family

  The Loyal Royal Sonesta

  31 May 2026

  My daughter and I travel to PR from 5/23 to 5/27/20026 and stood at the Royal Sonesta, PR. (The 3rd stay) Upon my return I realized that I left a total of 500 dollars well hidden in my room. I contacted the resort and was connected with the Supervisor Irianni RR, she went to the room and recovered my money promising she will assure I get my money back. An email was sent to me by lost and found with options on how I would like to receive my package. On June 1, 2026, I received my money in full. I would like to make note that there are still good and honest people in the world. Irianni renew my faith in people, she went above and beyond and i am indebted to her. As far as the Resort as previously noted this is my 3rd stay, the people, the rooms and the overall resort is amazing. Easy to get to everything. No need for me to stay any where else when visiting PR. The Royal Sonesta has everything I need including honesty and people you can trust. Rolanivette Ortiz, Guest Services / Front Office at Royal Sonesta, responded to this review Thank you for your kind words and continued loyalty. We're delighted Irianna was able to assist you and ensure your money was safely returned. We truly appreciate your trust and look forward to welcoming you back to The Royal Sonesta soon!

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• User:WINIEVES

  Trip type: Family

  5 Star

  29 May 2026

  Naomy Oquendo is an outstanding employee at Karaya Restaurant. Her customer service is truly A+. She has a contagious energy, a friendly personality, and, most importantly, an excellent knowledge of the menu.Simply excellent—5 stars for her! And compliments to the chef as well; the food was absolutely delicious.Highly recommended! Rolanivette Ortiz, Guest Services / Front Office at Royal Sonesta, responded to this review Thank you for your feedback, we are thrilled that Naomy provided such exceptional service and that you enjoyed the food. We'll be sure to share your kind words with Naomy and our chef. We truly appreciate your recommendation and look forward to welcoming you back soon!

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