The Condado Plaza Hilton

Name: The Condado Plaza Hilton
Address: 999 Ashford Avenue, Puerto Rico Island, puerto-rico
Telephone: +44-204-505-9777
Rating: 3.5

Condado, Puerto Rico Island, Puerto Rico

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About The Condado Plaza Hilton

location

This hotel is located on the Condado Strip, overlooking the Atlantic Ocean and Condado Lagoon and right by the beach. Guests can immerse themselves in the vibrant culture and the soft sands of the beach and explore the historic cobblestone streets of Old San Juan, which is just 5 minutes away. The hotel offers easy access to renowned museums, historic landmarks and a sizzling nightlife. It is 1.6 km from the Puerto Rico Convention Centre and 45 minutes from El Yunque rainforest. It is only 10 minutes to Luis Muñoz Marín International Airport.

facility

The hotel has 6 lifts and features 571 rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and adjustable central heating ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator and a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone, a TV, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

Plenty of active recreation awaits guests in the pool area's 3 outdoorpools. No matter the weather, swimming is always a possible in the indoor pool. There is also a special swimming area just for kids. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking and tennis are available. With jet skiing, paddle boating, snorkelling and diving available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and aerobics. There is a wellness area with a spa, a sauna and a steam bath. Subject to charge: massage treatments. Leisure facilities include an entertainment programme, a kids' club and a casino.

meals

Dining facilities include a café and a bar. Warm hospitality and a cosy atmosphere await guests in 5 non-smoking restaurants. In addition to breakfast, the hotel also offers lunch and dinner à la carte. Staff are also happy to provide children's meals.

Amenities at The Condado Plaza Hilton

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Garage
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Outdoor Furniture
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Snorkelling
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  Water sports
Payment
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  ATM
Room Facilities
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  Room service
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Diving
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  Table Tennis
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  Gym
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  Billiards/Snooker
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  Tennis
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  Events
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  Water Park

Location

Around this property:

Beach

150 m

Centre

4000 m

Airport

4000 m

Airport

10000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1650

Very Good

1785

Average

1120

Poor

641

Terrible

653

Recent Reviews: 5849

User:Luis R
Trip type: Solo travel
Excellents vacations in Condado plaza.
19 Jun 2026
Nice rooms, nice pool and nice and friendly employs.
User:Chavela H
Trip type: Solo travel
Condado Plaza has nice vibes. The staff was friendly and helpful. friendly and helpful.
17 Jun 2026
It was a great location on the beach.There was a lot of security. I felt safe.It was a laid back atmosphere.My room was clean but outdated. It's time for a paint job, a coffee pot, and a microwave. The pool area was lively. I enjoyed the jacuzzi.
User:Sean F
Trip type: Couples
Great experience, definitely recommend
13 Jun 2026
The hotel is on the ocean, and a bay. There are two nice pools, and a hot tub on the grounds. There is a bar in one of the pools that make great drinks, just be wary about how much you spend, we went over 200 in just a few hours (but they tasted so good). Just outside the gate is a small beach. Lawn chairs and umbrellas are provided to guests. Being snorkeling gear. There are many good restaurants within walking distance. Old San Juan is a 15 minute scooter ride away. I imagine the hotel was one amazing, but it has some disrepair. The two main elevators broke, so guests used the service elevators. Not a bad thing, it is what it is. Staff were good and guests just moved past it. I am here during Stanley cup finals, NBA finals and FIFA. The rooms do NOT have cable to watch any. You can watch QVC, tlc, mtv, tcm... But if you want a game, go to the lobby or to a bar. The staff were really great. Helpful and honest. My wife left her wedding ring in the room when we checked out and it was waiting for us at the front desk. Recommendation, call and ask for a room on the ocean side, it is quieter than the street side. Also, get a room with a balcony. The tenth floor does not offer them.
User:Amber S
Trip type: Family
Honest Veteran review 1st time in PR ????????
12 Jun 2026
Location-BeautifulHotel- Clean, good design, picturesqueAtmosphere- Musical & LivelyRooms- Oceanside Balcony is calming listening to the Ocean. The bathroom door design has issues. Sliding, doesn’t close all the way so not private! Something to consider with who you are traveling with. Value- typical however make sure to ask about all the FEES! Breakfast 30 per person per day. Added property fee $197! Recommended don’t rent a car but if you doParking FEES- self park 25 dollars per day VALET- (says 28 it’s 32 per day) Their Valet Attendants are the best. Hold your door open and everything, very kind*** :). The Valet also saved our lives and pointed out that we were given a car with no brakes! Front desk- awesome and courteous, helped outConceriege Super knowledgeable and kindNotes of improvement- elevators were not working all the time but there were back up elevators. Room came with a fridge but no microwave however the hotel let us use the staff one. Would stay againPools and beach area were the best amenities and the salt pool was never crowded
User:Amy M
Trip type: Family
Great place
11 Jun 2026
The location was perfect. The pools and beach are were clean and there was always plenty of seating. The staff was so kind and helpful. The room set up was odd. Coffee and mini fridge are in the bathroom…The room though was clean and very comfortable.