Hotel Sunny Hill

Recent Reviews: 115

• User:Laur L

  Trip type: Family

  3 stars would be enought

  11 Jul 2023

  The rooms are quite big, but not so clean. The breakfast is limited but tasty. The romanian personel is professional but the personel from Asia are only smiling but lazy very lazy. The food from restaurant is very limited and bad taste. The best thing about this hotel is the position. I would not come back any time soon. For sure this hotel do not deserve to be a 4 star hotel. Alina Fareas, General Manager at Hotel Sunny Hill, responded to this review Thank you for your feedback. We’re glad you appreciated the room size and our location.Regarding our staff, we take pride in having an international team and aim to provide the same level of professionalism and service to all our guests. Your feedback will help us improve where needed.We regret that your stay was not fully satisfying and hope we may have the chance to offer you a better experience in the future.Kind regards,Sunny Hill Team

  Read more

• User:Giorgio B

  Trip type: Business

  relaxation tranquility and excellent services

  21 Mar 2023

  I have been a customer for over 10 years and stay there 3-4 times a year for business. Absolute relaxation in a beautiful area away from the chaos of the city. Comfortable atmosphere with friendly and helpful staff. Excellent breakfast and dinner. Recommended for those who want to relax after busy days. I will return modulo Alina Fareas, General Manager at Hotel Sunny Hill, responded to this review Dear Guest,Thank you for your continued trust over the years—it truly means a lot to us.We’re delighted to know you enjoy the peaceful atmosphere, our services, and the comfort we aim to provide. Your kind words about our team and dining are greatly appreciated.We look forward to welcoming you back again soon.Kind regards,Sunny Hill Team

  Read more

• User:E9769UXalisons

  Trip type: Couples

  ‘Attention the owners of this Hotel’

  23 Aug 2022

  This review is a difficult one. By rights, this place should get a 4 star review based on the good facilities and room. Plenty of parking, great suite with jacuzzi bath, separate cloakroom and bathroom, large separate sitting area, 2 TVs etc and even a decent breakfast - yet somehow it fails to satisfy. It feels unloved - essentially as if the manager couldn’t care less about it and isn’t actually managing his staff. There’s clearly no one bothering to clean the stairs as a potato chip has been sitting there for 2 days, vacuums are left lying around the upstairs landings all day looking untidy, our room - the best in the hotel - has a tv stand with shelves that haven’t been dusted in weeks. In short the housekeeping leaves a lot to be desired. The staff (who have accommodation opposite the hotel) are loudly partying and singing until gone midnight so forget about opening bedroom windows if you’re on that side and looking for an early night. That’s a problem when the aircon is like a mouse’s cough, simply blowing ambient temperature air around. Despite numerous nudges to the manager about this and the poor wifi, nothing was done. Unlike other hotels where you’re greeted on arrival at the hotel, you’re totally ignored here by everyone on reception without fail. It’s such a shame as it wouldn’t take much effort to massively improve this hotel although the aircon and wifi would probably take a bit of money to sort out. Many of the other issues could be resolved if it were only shown a bit of love by the manager….hotels are all about hands- on management and there is zero pro-active management shown here. Alina Fareas, General Manager at Hotel Sunny Hill, responded to this review Dear Guest,Thank you for taking the time to share such detailed feedback. We’re glad you appreciated the suite, amenities, and breakfast, but we’re very sorry to hear that your stay was affected by housekeeping, noise, air conditioning, and service issues.Your observations have been shared with our management and housekeeping teams so we can address these areas and improve the overall experience for our guests. We truly value constructive feedback like yours, as it helps us focus on what matters most.We regret that your visit did not meet your expectations and hope we might have the opportunity to provide a better experience in the future.Kind regards,Sunny Hill Team

  Read more

• User:TheLush101

  Trip type: Friends getaway

  Great stuff and okay facilities

  23 Aug 2022

  Stayed here for one night as part of an organised tour in August 2022. We arrived in the evening in the middle of a thunder storm. The hotel is a fair way out of town but is fairly modern so given some of the previous reviews, it might have been renovated. Check-in was quick and we were given a twin room on the top floor. The lift was a little small, but worked okay. The room was an okay size. The beds were a little soft and the pillows weren’t the best but everything was clean and tidy. As well as the beds, we had a small table, 2 chairs, desk, tv, fridge and wardrobe with safe. The air con didn’t really work and the fridge didn’t really get that cold. The bathroom was an okay size, with a dedicated shower. The water pressure was okay and so was the temperature, but ours didn’t drain that well. The towels were okay too but the toilet paper was a thin ply. We had dinner at the hotel in the evening. The staff were great, very attentive and speak good English. I had an alcohol free beer and a pizza which were both really good. It was still raining but in nicer weather the restaurant would be quite romantic. Breakfast was good - the usual cold selection of cheese and meats, breads, jams, pastries and even biscuits. The coffee machine didn’t work that well from what others said and the juice was a bit strong. The wifi had good signal and speed which was good. Writing this review I thought about 3 stars given the above, but the staff make this 4 stars. A decent enough stay but there are some things they need to work on. Alina Fareas, General Manager at Hotel Sunny Hill, responded to this review Dear Guest,Thank you for sharing your detailed feedback. We’re glad to hear that you enjoyed the friendliness of our staff, the dinner, breakfast selection, and that the room met your needs.We also appreciate your comments regarding air conditioning, drainage, and other small details. Your observations have been noted and will help us continue improving our services.We hope to welcome you back in the future for an even better experience.Kind regards,Sunny Hill Team

  Read more

• User:FrequentTraveler1154

  Trip type: Family

  Great value but needs an iron.

  07 Jul 2021

  The room we booked was advertised. Breakfast was good and had a variety of choices. Food was very good and tasty. There are a few areas for improvement. Room 7 shower drain needs to be fixed. Having an iron available for guests would have been nice. They did charge for ironing our clothes because the one iron was with another guest and they didn't know who or when it would be available. Since we had an appointment so we could not wait for the iron. The wait to get our clothes ironed in the hotel was long enough. Overall it was a good value for the money. Alina Fareas, General Manager at Hotel Sunny Hill, responded to this review Dear Guest,Thank you for your feedback. We’re glad you enjoyed the room, breakfast, and food.We appreciate your comments regarding the ironing service. Your suggestions will help us improve the guest experience.We’re happy to hear you found your stay good value and hope to welcome you again.Kind regards,Sunny Hill Team

  Read more