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Ermitage Boutik Hotel

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Ermitage Boutik Hotel

locationRéunion, Saint Gilles les Bains

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About Ermitage Boutik HotelAbout Ermitage Boutik Hotel

Location

This hotel is located in Saint-Gilles-les-Baines, a few metres away from the beach.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. For self-catering guests, there is a well-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer is also provided. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and pleasantly heated water to ensure comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, golf, fishing and horse riding. With paddle boating, canoeing, kayaking, snorkelling and diving available, fans of water sports will have plenty to choose from. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. A kids' club and a nightclub are also options for entertainment.

Meals

Dining facilities include a restaurant, a café and a bar. Half board is offered as a catering option. A continental breakfast buffet and dinner are served every day.

Amenities at Ermitage Boutik Hotel Amenities at Ermitage Boutik Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Half Board

  • Sport/Entertainment

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      Canoe

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Pedalo

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

200 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

52

Very Good

138

Average

109

Poor

46

Terrible

34

Recent Reviews: 379

  • User:laurie a

    Trip type: Solo travel

    Well situated hotel

    rating09 Jun 2019

    I spent 6 nights at the hotel.The hotel has a nice pool area and facilities. Staff are extremely friendly and accommodating. The bar and seating by the pool area is very pretty It is very well situated: the prime beach area is only about 250m away. There is a convenience store 150m to the other side. Smaller shops and restaurants/food outlets are all within walking distance. Would definitely recommend!! Direction E, Team of Ermitage Boutik Hotel at Hotel Exsel Ermitage, responded to this review Dear guest,Thank you very much for your excellent comments, especially on our pool, the welcome and friendliness of our teams and our situation.Thank you again for your comment and recommendation, we hope to see you again soon in our hotel.Best regards,The whole team of Ermitage Boutik Hotel.

  • User:exploringwithprav

    Trip type: Couples

    Great location

    rating04 May 2019

    Positive : Nice hotel, great location - close to the beach (within walking distance), nice swimming pool, room was clean and spacious. Negative : Breakfast needs some improvement, the bathroom needs to be refurbished, SOME of the staffs were not so welcoming at all, staff training needed!!!. Direction E, Team of Ermitage Boutik Hotel at Hotel Exsel Ermitage, responded to this review Dear guest,Thank you very much for your excellent comments, especially on our location and our rooms.Regarding your remarks on our breakfast and our bathroom, we take into account your remarks.On the subject of the reception of certain people from our teams, we have already done what is necessary so that it does not happen again.Thank you again for your comment, we hope to see you soon in our hotel.Best regards,The whole team of Ermitage Boutik Hotel.

  • User:RoamingInGloaming

    Trip type: Family

    A Great Base

    rating29 Aug 2018

    We stayed here as a base for exploring the island, though if you want to see everything there will inevitably be some long drives as the roads go round the outside of the island and a limited number into the centre. For the grade and price of hotel we thought this was great. Comfortable rooms, everything convenient, fridge, good shower. Some rooms have more updated facilities than others. The soundproofing from the siding door windows, with the blackout curtains gave good sound and light insulation, and we found our ground floor poolside rooms very quiet and convenient. Lots of noisy pool activity during the day, but that is to be expected. It is not a 5* resort Hotel, so not fair to review it as such!Breakfast, served on the terrace overlooking the pool, was fine, a selection of fresh breads, the usual hotel breakfast buffet (no short-order fresh egg cooking - scrambled eggs available in the buffet)Gym, a table football table, jaccuzzi all available. Nice comfortable seating around the pool area in the evening after the pool was closed, very quiet.There isn't enough parking in the car park but there is plenty on-street just outside the gate.A very short stroll to an excellent supermarket, bars, café, restaurant and beach.Staff on the front desk were helpful and friendly and 3 of the 4 we spoke with were competent in functional English - able to advise on places to go etc.

  • User:roamingrover86

    Trip type: Couples

    Excellent location but No one speaks/understands English!

    rating21 Mar 2018

    Well located, close to the main market area with a supermarket (SCORE) within 5 mins walking from the hotel. We stayed here for 3 days, breakfast spread was adequate. Rooms were nice and clean with basic amenities . Pool area very well maintained with an open bar by the pool, choice of drinks were OK. The biggest problem we faced was the language barrier. Bar one person, no one spoke or understood english. We had to make do with our limited knowledge of the french language.Rooms are equipped with Wifi, speed was OK. Will recommend the hotel mainly for its location . But the front office staffs needs to speak/understand english if they want to welcome international guests. Direction E, Responsable réception at Hotel Exsel Ermitage, responded to this review Dear customer, We thank you for having taken time to share your opinion. I note with pleasure that you appreciated your stay in general. We took note well of your remarks concerning the welcome and the barrier with your language and we apologize .Nous let us have the majority of our bilingual reception staff this day .In the wait to welcome you Cordially

  • User:champac

    Trip type: Couples

    Well located, but room and car-park quite small, can be noisy.

    rating19 Oct 2017

    Well-located (within walking distance of shops and beach), but can be a little noisy either from traffic or children in the swimming pool. Car park is too small for the number of cars and can be difficult to manoeuvre in if full. Reception area is nice although when we arrived there was no-one there and no bell to call anyone, we ended up knocking on a door behind which we heard voices.Room is OK and is equipped with a safe and fridge, but is quite small. Wifi didn't work at one point in the evening, presumably because everyone was connected at the same time?! The curtains in front of the door/French windows are far too long and trail on the floor - it doesn't seem very professional not to have cut them to the right length and hemmed them.An air vent system in the bathroom would be quite good, the shower is good but the stall itself is rather dark. Direction E, Responsable réception at Hotel Exsel Ermitage, responded to this review Dear customers,We consider the points which you underlined because any comment is important within the framework of the improvement of our servicesWe thank you for points positive and negatives and as well as the situation of the hotel and the quality of the welcome. In the pleasure to welcome you again among us. Very cordially,

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