Vander Urbani Resort

Recent Reviews: 598

• User:BoardingPass768726

  Trip type: Friends getaway

  Clogged shower

  29 May 2026

  We had a disappointing stay at your hotel Because the shower was clogged. I had to stop the water mid shower and let the water drain until I could finish my shower.The hotel attendant, came up and cleaned the shower drain. Her service was excellent. She provided additional towels. My roommate who took a shower, thought the drain had been fixed so she did not realize the shower water was overflowing into the bathroom all the way to the toilet. We had to go downstairs and get even more towels. By the next morning, the bathroom was smelling of sewage.

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• User:Martin E

  Trip type: Couples

  Avoid staying here. Stay somewhere else.

  14 May 2026

  Where do you even begin!The Air con was off the day we arrived. It was 26 degrees in Ljubljana. You have no option but to open the windows for ventilation. Our room was above the alley that has an all night bar - which seemingly never closes. We were treated to a night interrupted by drinkers chatting, arguing and eventually, fighting. Close the windows, and the room turns into a sauna.The issue was raised every morning with the hotel staff, who told us there was nothing they could do. The aircon was set to warm, as it is going to be turning colder. The second night was the same - stuffy room, and you have to have the window open to sleep, but the noise prevents it. We considered moving to another hotel at this point, but as we had spent a small fortune on our five night stay, decided to stay here and just get on with it.The cleaning of our room comprised swishing the sink round, and replacing the toilet roll, should that be required. The floor was not cleaned once during the five nights we stayed.Breakfast was good, but only on the mornings they actually managed to bring out the things we ordered. We sat and looked at the staff on their phones while we waited to be served.On the final night (Ljubljana had warmed up again) the hotel finally managed to switch on the aircon. It made no difference. Another night with the window open. The carpet was still filthy.Overall, the hotel badly needs an overhaul. Carpets are worn out, taps leak, and the aircon is never going to work. It comes nowhere close to being a four star hotel. There is a pool, which is how they get the extra star, but it is not heated, so is too cold to use.Reading the reviews from Summer 2025, it is clear that none of the issues we experienced have, or are likely to be addressed, so our conclusion is to strongly advise against staying at this hotel. Vander Urbani Resort Vander Hotel, Guest Services / Front Office at Vander Urbani Resort - A Member Of Design Hotels, responded to this review Dear 75MartinE,We sincerely appreciate you taking your time and leaving us your detailed review.We are very sorry to hear that your stay did not meet your expectations, and we regret that several aspects of your experience impacted your overall comfort.Regarding noise, our property is located in the Old Town, which is a lively area, and unfortunately some level of street noise can occasionally be part of staying in such a central location. We do, however, take all guest feedback seriously and always do our best to address any concerns reported to us during a stay.In relation to room temperature, our air conditioning is typically set between 20–22 degrees to ensure a comfortable indoor climate. Guests also have the option to adjust their room environment by using the windows for additional ventilation if preferred.We would also like to kindly note that our team, including both reception and breakfast staff, always work with care and attention to support guests and respond to requests as quickly as possible. We are sorry that you felt this was not reflected in your experience, as this is certainly not the standard we aim to provide.Your comments regarding cleanliness and breakfast service have been noted and will be shared with the relevant departments for review and improvement.We appreciate your feedback and are truly sorry that your stay was not as enjoyable as it should have been.Kindest RegardsMašaThe Vander Hotel Team

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• User:Traveller092

  Trip type: Couples

  Room for improvement...

  07 May 2026

  Firstly, I should say that the reception and breakfast staff were friendly, helpful and efficient, we were made to feel very welcome. The check-in process was smooth and our room overlooking the river made a promising first impression.Unfortunately, not everything was as it should be. The air-conditioning did not work at all. We had to claim one of the rather dilapidated fans to help move air around in the room, but this was no substitute for functional air-conditioning. I notice, looking at previous reviews, that there have been complaints about this since at least July of last year. The management / owners really need to address this as a matter of urgency.There were other faults. On one of our three full days the room wasn't cleaned at all - this was very slapdash. On another day the cleaners failed to notice that we were nearly out of toilet tissue. The 'plug' in the bath was inadequate and leaked water throughout the bathing process.This was all something of a disappointment, as we loved Ljubljana and the hotel was in an enviable location. With more attention to detail and a fully-functioning air-conditioning system our experience could have been much better. Vander Urbani Resort Vander Hotel, Guest Services / Front Office at Vander Urbani Resort - A Member Of Design Hotels, responded to this review Dear Traveller092,Thank you for taking the time to share such detailed feedback following your stay with us. We are very pleased to hear that our reception and breakfast teams made you feel welcome and that you enjoyed the riverside location and your initial impression of the hotel.At the same time, I am truly sorry that several important aspects of your stay fell below expectations. In particular, I sincerely apologise for the issues you experienced with the air-conditioning. We fully understand how uncomfortable this must have been, especially during warmer weather, and we appreciate you highlighting the ongoing concern. Please be assured that your comments have been shared directly with management, as resolving this issue is a priority.I also regret the shortcomings in housekeeping and room maintenance, including the missed room cleaning, lack of attention to bathroom supplies, and the issue with the bath plug. This is certainly not the standard of care and attention we aim to provide our guests.We are grateful for your balanced comments and especially pleased that, despite these disappointments, you were still able to enjoy Ljubljana and our excellent location. Your feedback is invaluable in helping us improve, and we hope we may have the opportunity to welcome you again in the future and provide the experience you originally expected.Kindest RegardsMašaThe Vander Hotel Team

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• User:MelbourneMelody

  Trip type: Couples

  Funky hotel in too location

  24 Apr 2026

  Fabulous location in the heart of things, right on the river. Great staff, fabulous breakfast and restaurant and lovely big room looking out on the river. Comfy bed and big bathroom with walk in shower. Only issue was that there was no comfortable seating in the room - three ottomans and one recliner type of chair does not offer comfortable seating. Would have absolutely made the room if there were a couple of really comfy armchairs that one could relax in after a day of roaming the city - instead of having to either lie on the bed or use above mentioned furniture. Sometimes good design is also about being functional not just looking cool. Vander Urbani Resort Vander Hotel, Guest Services / Front Office at Vander Urbani Resort - A Member Of Design Hotels, responded to this review Dear MelbourneMelody,Thank you so much for your kind words! We’re thrilled you enjoyed the location, our team, and the overall comfort of your stay.We also really value your thoughtful feedback about the seating in the room. You’re absolutely right—relaxing comfortably after a day in the city is important, and your comments will help guide us as we continue to improve our guest experience.We’d love to welcome you back again in the future!Kindest RegardsMašaThe Vander Hotel Team

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• User:Ben5372

  Trip type: Couples

  Don’t stay here stay at the Cubo!

  01 Apr 2026

  Unfriendly staff on reception (the same on two different occasions). Very average room - much better available in Ljubljana for cheaper.No coffee machine in the room (when I queried this I was told I could use a cappuccino sachet and a kettle).No breakfast before 8am. We had to leave early so were offered a ‘breakfast bag’ with a sandwich left outside our door the night before. Yuck.Contrast with the lovely friendly and helpful people when we stayed at the Cubo. Go there instead! Vander Urbani Resort Vander Hotel, Guest Services / Front Office at Vander Urbani Resort - A Member Of Design Hotels, responded to this review Dear Ben,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our reception team did not meet expectations, especially on more than one occasion. This is certainly not the level of service we aim to provide, and your comments have been shared with our team so we can improve.We also regret that the room and amenities did not meet your expectations. Your feedback regarding the in-room coffee options and breakfast timing is appreciated, as it helps us better understand where we can enhance our offering, as we are researching alternatives your comment helps us a lot! We understand that early departures can be challenging, and we’re sorry that the breakfast bag did not provide a satisfying alternative.While we’re glad you had a positive experience elsewhere in Ljubljana, we’re disappointed we did not deliver the same impression. We would welcome the opportunity to provide you with a much better stay in the future.Kindest RegardsThe Vander Hotel Team

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