we went to dinner at Neptun restaurant as our restaurant at Apollo was closed.Food was badly presented , overcooked and bland. our waiter was rude, she seamed to anoyed to have to serve the clients. awfull experience. we paid for a 4 star hotel not for a 2 star. we paid high and got low service.
User:Hotel1Tester
Trip type: Couples
Lovely weekend vacation
29 May 2024
Large rooms, not far from the beach (we had room with sea view). Pools and sauna park are at the Terme Portoroz. Breakfast could be a little bit better but the staff is kind. Parking is nearby against surcharge. A huge selection of massages and treatments.
User:JollyBobber
Trip type: Family
Not a 4* experience
26 Jul 2023
Check-in is in the neghbouring Apollo and was, shall we say, unenthusiastic. Was told no parking space available, the "bell hop" would guide me to the parking 2km away for free. I assume driving while using your phone is legal in Slovenia? No? In retrospect, it was the transfer that was free not parking. Using the hotel as a base to explore the region, I wasn't going to go through the inconvenience of this every time so I found a place behind the hotel (Parkirišče Vila Marija at €18/day - cash only, takes up to €50 notes, change in coins).Then we were directed to our rooms - up the steps, behind the bar, past the play area, through the doors and down the corridor. Who cares if we had 3 heavy suitcases? Where was the "bell hop" now? The lift serving 5 floors is miniscule and we frequently slogged up the stairs in the heat rather than wait or share with malodoured fellow guests.Reviews describe rooms as tired or dated - the decor was a bit mediocre and dated but overall were very clean and bright and beds comfortable and the shower very good, if dimly lit. Aircon struggled with 30 degree heat.Breakfast (avoiding the lift down to -1) wasn't great for a vegetarian. Cereals with chocolate, croisants and pastries that never felt 100% fresh, coffee from a machine that was certainly instant. OK juice. Eggs looked unapealling. Definitely not 4*. And the vultures (staff) zooming around grabbing any plates, cups and utensils from tables, often before they were truly finished with! Reaching over your shoulder and, in once instance, standing on my foot. The whole fitness/wellbeing/spa/health thing is cosmetic. The website could be a load of AI generated mumbo jumbo for all its worth. Very few facts, such as the parking situation. Following the signs for the swimming pool took me all the way to Apollo reception where I was told, no, other way. I tried to explain I had followed the signs but she was adamant I was wrong, it was the other way. (I later realised there is a cordoned off pool entrance - that is what I had been following signs for) So I followed signs the other way down endless corridors, doors etc. Yes, the sea water pool was OK but nothing to write home about. If you want to take a robe to the pool it is €6.If you want to use the minibar fridge for yourself it can be "rented"!On checkout I was charged parking at €12/day before realising When I said we didn't park other than the first day she was adamant it was my fault for not telling them. Why would I when I hadn't been told the cost? Anyway, they refunded me in € cash - on my last day when I didn't need any more euros.Finally, wi-fi was poor.Definitley not a 4* experience and staff were unenthusiastic about everything. Except the cleaners who were friendly, even if they did knock the door to see if we really meant to not be disturbed, as per our door hanger!
User:Ola W
Trip type: Family
No parking space near hotel
05 Jul 2023
A real nightmare with a parking space. The parking space is 2,5 km away from the hotel. You have to wait 15-40 minutes to get your car. Clean and tidy rooms. Food was ok. Nice location of the hotel.
User:Alese7ven
Trip type: Family
Nice room, good food, great animation team but disastrous parking conditions
02 Nov 2022
Nice big room with comfy bed and pillows. Big bathroom as well. They could change the towells every day, which they don't. Warm hanger for towells is very small so we couldn't dry them from one day to another. They also don't provide you with extra towells for pools/saunas.Food in general is well prepared and tasty. I missed a bit more of diversity but most of the things I tried were good. Breakfast was pretty much standard selfservice. Per request they also provided gluten-free bread.Location is a few minutes walk up the hill from the beach, but since you can use other Lifeclass hotels which are all connected via hallways and elevators you can simply use that instead of walking up the hill.Pools are all with warm sea water. Surface/tiles by the pool were often very wet and slippery, so be careful about that. I tried to go the sauna but it was closed, without any signs or anything.Girls in the animation team were excellent. Kids really enjoy it there and they make them feel welcome. They are chatty and very friendly. We loved it.Biggest downside was PARKING, which is the only reason I gave Neptun 4 stars. They offer no free parking, eventhough they do have parking space across the road for hotel guests where ramp opens with a coded armband. They charge you 5€/day. This was a huge letdown, considering its a 4star hotel. On top of everything, the parking space was fully packed the first day so I was driving around the Portoroz and couldn't find any free parking space. Then I went back to reception desk and complained. Then they let me into the private parkng lot which is reserved for management board. Still they charged me 5€.
Portoroz, Portoroz
About Act-Ion Hotel Neptun
User Rating & Reviews
28 May 2025
29 May 2024
26 Jul 2023
02 Nov 2022
0204 505 9777