On my arrival I did not expect much from the Town Lodge ,however, I was pleasantly surprised.I was booked into this hotel on short notice due to a last minute business trip. My impression of Town lodges are not great due to their star rating online,however, my very first experience at the PE town lodge was quite surprising. The staff were super friendly and helpful and they have a porter service to help with your bags!!!In the mornings that hostess knew that I had to rush to the office and personally saw to my eggs order every morning, she would voluntarily assist me with getting the breakfast items that I needed so that I could get to the office as soon as possible - what a great help it was!Overall I had no issues with the service or the amenities.The shower was pretty impressive with its high water pressure and the room offered me everything I needed.Maybe my experience was that much more pleasant because people who live in PE are ever so friendly, maybe it was the close proximity to the sea which influenced my stay positively.We will never know, but what I do know is that you don't need to stay at a 5 star hotel in PE to obtain pleasant service.Well done!
Glenn Pappin, General Manager at Town Lodge Gqeberha, responded to this review
Dear MikailaThank you for affording a Town Lodge property the opportunity to present it offering to you. It is always pleasing to read great reviews from guests, more so of those whom were skeptical of our offerings. It is very evident that we met your expectations, maybe even exceeded slightly. Many of the Town Lodge properties across the country have recently had detailed refurbishments, thus urge you to give one of them a try, as you will be pleasantly surprised at the new look and feel of these. We look forward to welcoming you back to Town Lodge Gqeberha, or any of our Road Lodge, Town Lodge, City Lodge or Courtyard Hotels across the country.The time taken to complete this detailed review is appreciated.Warm regards
User:CharlesK2129
Trip type: Friends getaway
Stay at Town Lodge Gqeberha
25 Sept 2024
We loved every minute of our 4-night stay at the hotel. The breakfast was brilliant and afforded us a wide variety to choose from. The hotel staff was courteous and friendly and tended to all our needs!Our stay coincided with that of learners and teachers from various schools, which led to the noise levels in the evenings and late at night. The hotel needs to do better in addressing noise levels in the future and ensuring that the tranquility of the hotel is not compromised at night.There needs to be stricter controls with regard to their non-smoking policy inside the hotel rooms. We lost count of the number of times we had to complain as well as contend with secondary cigarette smoking, which is quite dangerous for non-smokers!
Glenn Pappin, General Manager at Town Lodge Gqeberha, responded to this review
Dear GuestThank you for taking the time to review the hotel after your most recent stay. I must apologise for the inconvenience caused by other guests during your stay. All the issues raised will be addressed with the team, as to be better controlled in the future.We look forward to welcoming you back, affording us the opportunity to affirm our 'home away from home' experience when you do.Warm regards
User:Resort30438366538
Trip type: Business
Good accommodation
12 Sept 2024
I wish your rooms can have a bar fridge they are good. Accommodation is great, with the sea view. Location is great for tourism although the rooms are a bit small, but they are very nice, and the entire hotel is clean and neat. I wish I can visit the hotel with my family
Glenn Pappin, General Manager at Town Lodge Gqeberha, responded to this review
Dear GuestThank you for choosing to stay at the Town Lodge in Gqeberha. I am pleased to read that you had a pleasant stay and we do hope to see you again. Thank you for taking the time to complete the review.Warm regards
User:Cruiser12028298835
Trip type: Family
Family getaway
14 Jun 2024
What a lovely weekend the staff were friendly and always ready to assist, the rooms clean and everything you need set up for you already, the breakfast was delicious and a wide variety of dinner items made our stay absolutely wonderful, definitely recommend.
Glenn Pappin, General Manager at Town Lodge Gqeberha, responded to this review
Dear GuestThank you for choosing to stay with us. I am pleased to read that you had a pleasant stay and that the staff were accommodating.We look forward to seeing you again.Warm regards
User:Vusi T
Trip type: Solo travel
Superb
28 Apr 2024
The bed was very comfortable, the room was clean and my stay was marvellous. Easy to locate and very secure, staff was friendly as well
Glenn Pappin, General Manager at Town Lodge Gqeberha, responded to this review
Dear GuestIt is always pleasing to read a great review. Thank you for taking the time to review the Town Lodge post your stay. I am pleased that the staff, as well as facilities met your expectations.Warm regards