Courtyard Hotel Rosebank

Recent Reviews: 254

• User:Farieda R

  Trip type: Solo travel

  Excellent location and good value

  24 Nov 2025

  The hotel is located directly opposite the mall The Zone which has loads of nice shops and restaurants. The Citysight seeing bus office and stop is also right across. I got upgraded to a two bedroomsuite which was spacious. One bedroom had an ensuite bathroom with bath tub, the other with a shower. The kitchen is equipped with a fridge, coffee machine and water kettle. Coffee cups, teabags, sugar etc are provided. There is a small but effective hairdryer hidden in the drawer of the desk in one of the bedrooms. Staff was friendly and helpful. During the day you can go to the mall without any problems. After 6pm they escort you across or ask you to call them so one of the security guards can fetch you.The hotel put me in contact with Mashe Tours who picked me up from the airport which was excellent. Breakfast was fine. You can request your choice of eggs at the buffet station Natasja Nel, General Manager at Courtyard Hotel Rosebank, responded to this review Dear Farieda Ramautar,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at Courtyard Hotel and found our location convenient, especially with The Zone mall just across the way. It's great to know that you appreciated the spaciousness of your upgraded two-bedroom suite and the amenities we provide.We're also pleased to hear that our team was friendly and helpful during your visit. Your safety is our priority, and we're glad you felt secure with our escort service in the evenings. We strive to ensure our guests have a smooth experience, from the comfort of the rooms to the arrangements made with local tour services.Thank you once again for your feedback. We hope to welcome you back on your next visit.Regards,NatasjaCourtyard Hotel Rosebank

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• User:Peter S

  Trip type: Family

  Nothing beats the Courtyard @ Rosebank experience .....

  31 Dec 2024

  Much as it considered a business stay hotel I rate CY Rosebank highly as a holiday stay hotel as it scores 100% in all 3 areas I look at when considering a place to stay ie a) customer service ; this is excellent especially the team at the reception right from booking, during your stay and to check out ; very friendly and always going the extra mile ; b) food ; a good variety on the breakfast menu c) infrastructure ; rooms well laid out and aptly furnished (not too much clutter) ; private yet public spaces ; my favourite is the lounge, Natasja Nel, General Manager at Courtyard Hotel Rosebank, responded to this review Hello Y7352Aopeters, Thank you so much for your wonderful review! We're thrilled to hear that you found Courtyard Hotel Rosebank to be a fantastic choice not just for business but also for holiday stays. It’s truly rewarding to know that our commitment to excellent customer service, delicious food, and comfortable infrastructure made such a positive impact on your experience. Our team works hard to ensure every guest feels welcomed and well taken care of, so your kind words about our reception staff mean a lot to us. We’re also glad you enjoyed the variety of our breakfast menu and the thoughtful layout of our rooms and communal spaces, especially the lounge.We can’t wait to welcome you back for another memorable stay.Sincerely, NatasjaCourtyard Hotel Rosebank

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• User:Gavin P

  Trip type: Couples

  Rosie in Rosebank

  05 Dec 2024

  Excellent small low rise hotel. Staff are friendly and honest. My lost bank card was returned with no attempt at use. The rooms are well equipped and pleasant. The lounge and restaurant are comfortable and food is excellent. Food does take a very long time to arrive however. Rosie the tortoise wanders around and sets a peaceful tone. Rosebank Mall and many good 'Zone' restaurants are a short walk across the road. Natasja Nel, General Manager at Courtyard Hotel Rosebank, responded to this review Hello Gavin,Thank you so much for your amazing review! We’re thrilled to hear that you enjoyed your stay at Courtyard Hotel and that our team was able to assist you with your lost bank card. Our staff truly prides themselves on honesty and care for our guests. It’s great to know you found our rooms well-equipped and comfortable, and that you enjoyed the ambiance of our lounge and restaurant, along with Rosie the tortoise's charming presence. We appreciate your feedback regarding the food service time and will keep it in mind as we continuously strive to improve our guest experience.We hope to welcome you back soon for another memorable stay! Many thanks,NatasjaCourtyard Hotel Rosebank

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• User:Alan G

  Trip type: Business

  bad experience

  17 Nov 2024

  very noisy, house keeping is not good , a fat women receptionist is in a very cold attitude in answering my question, appliances are a little old with problems, very small toilet, you have to stand in the tub to take shower, I am very disappointed about this hotel Natasja Nel, General Manager at Courtyard Hotel Rosebank, responded to this review Dear Y9560NQalang,To better understand and address your concerns, we request that you click on the provided link https://courtyardhotel3.goreview.co.za/goreview-crm?revid=DFjuF8Hj and share your contact information. This will enable us to contact you directly.RegardsNatasja Courtyard Hotel Rosebank

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• User:Companion18618481149

  Trip type: Business

  Courtyard Rosebank has the worst service and aircons.

  04 Nov 2024

  The service is non existant. No one answerred the "preferred" whatsapp messages or calls for 2 hours and there is no other way to contact reception as there are no phones in the room. The only place the aircon cools is 30 cm RIGHT in front of it and then it only works for 5 mins and swich off for 15. Then there is the mini fridge from 1950 that is producing so much heat you can cook your breakfast on it. One look inside the fridge, you can see the ice has completely coverred the freezer compartment, it clearly is not maintained. After finally getting hold of reception, the security guard was called to inspect the aircon. Could not get it working any better either. The room is uncomfortably hot in this hot weather. The espresso machine has not been cleaned in years and i am sure one will get violently ill if you had to use it. I was offerred another room upstairs, as it was safer??? to open the windows and get natural air in the room as the aircon is still as weak in all the rooms apparently. I would not recomend Courtyard Rosebank to ANY person under any circumstances as it is uncomfortable, ill equipped, no maintenance staff and no working aircons(which ironically was the reason i booked this hotel as the other suites in the area had no aircon). Maybe City Lodge Group should renovate this aging hotel and get proper working equipment and give their guests some value equal to the room rate they charge.

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