Garden Court Sandton City

Recent Reviews: 2303

• User:c7842

  Trip type: Solo travel

  Good

  19 May 2026

  Staff were good, amazing location in Sandton and nice room - Clean.

• User:Eric N

  Trip type: Business

  Exceptional

  30 Apr 2026

  I have enjoyed exceptional customer care and hospitality at Garden Court Hotel. My special thanks to the entire staff of the reception desk and the room service. Special thanks to Ms Thabisile at reception desk for her professionalism. She made my check in experience very smooth. I highly recommend her for any other senior role in the hotel. I aldo thank the lady who prvided cleaning service in Room 832. I will definitely stay again at Garden Court on bisiness or holiday trip. Keep up the good work. Thank you

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• User:sweetlifeofmy

  Trip type: Solo travel

  An Excellent Hotel—Until You Reach the Front Desk

  24 Apr 2026

  An Excellent Hotel—Until You Reach the Front DeskI recently stayed at the Garden Court Sandton City and had a genuinely mixed experience. There is a great deal to admire about the property itself, and several members of staff delivered exceptional service—but ongoing issues with guest services significantly disrupted my stay.I stayed at the hotel for 10 nights, from 15 April to 25 April, with two extensions during that period. Unfortunately, these extensions highlighted ongoing issues with guest services, including miscommunication around my checkout date that resulted in unexpected additional costs.Starting with the positives: the hotel grounds are beautiful. The garden and pool area are particularly impressive—well-maintained, peaceful, and visually striking. The breakfast buffet is excellent, with great variety and consistently high quality. The dining staff and chefs were outstanding—warm, attentive, and genuinely welcoming. The Riffs bar and grill team were equally friendly and created a personalized experience that made dining there a highlight.The housekeeping team deserves special recognition. They were consistently friendly, attentive, and proactive. Small requests—such as extra coffee and condiments—were remembered and fulfilled daily without needing to be repeated. More importantly, even on days when I left my room late, well past the usual servicing window, I would return to find it fully cleaned. That level of consistency and flexibility reflects a team that takes real pride in their work.The concierge staff were also excellent—always welcoming, helpful, and professional.Unfortunately, the same cannot be said for guest services.The issue was not a single mistake, but a pattern: poor communication, lack of attention to detail, and a noticeable absence of basic customer care.On arrival, I expected a room with a bathtub based on the website, but was assigned a standard room with only a shower. It was only after raising this that I was informed that bathtubs are exclusive to family rooms—something not clearly communicated online.I happily upgraded to the family room, but encountered repeated issues. In multiple rooms, the bathtub did not function properly and would not hold water. In one case, there were also cockroaches and a strong, unpleasant odor in the bathroom. Maintenance was promised at one point but never arrived.It took several room changes and repeated explanations to secure a room that met basic requirements, such as being quiet and away from the elevators. I settled with a standard room.The most frustrating issue occurred when I extended my stay. I clearly requested a checkout on Friday 24th to align with my travel plans, but was incorrectly booked to check out on the Thursday. I only discovered this when I was contacted about checkout, which resulted in unexpected additional costs due to a failure to follow clear instructions.Throughout these interactions, most guest services staff were dismissive and, at times, condescending. Rather than listening or taking ownership, there was a consistent sense that guest concerns were treated as an inconvenience. Basic hospitality—such as communicating with patience—was often absent. Interactions frequently felt transactional at best, and at worst, uncomfortable.This stands in stark contrast to the rest of the hotel, where multiple departments demonstrated exactly the level of care one would expect.In summary, this is a beautiful hotel with strong amenities and several excellent teams. However, the guest services experience requires urgent improvement. Better communication, attention to detail, and a more respectful, guest-focused approach would significantly elevate the overall stay.I would return for the facilities and the service provided by other departments—but would highly recommend meaningful improvement and training in guest services. Until then, I would strongly advise guests to double-check all arrangements carefully at the front desk. Hope Mabaso, Other at Garden Court Sandton City, responded to this review Dear sweetlifeofmyThank you for taking the time to share your detailed feedback regarding your recent stay at Garden Court Sandton City. We truly appreciate your insights, as they play a vital role in our continuous efforts to improve our services.We are delighted to hear that you enjoyed the beauty of our hotel grounds, the quality of our breakfast buffet, and the exceptional service provided by our dining, housekeeping, and concierge teams. Your kind words will certainly be shared with them, as they take great pride in creating memorable experiences for our guests.However, we are sincerely sorry to learn about the challenges you faced with our guest services. Your experience does not reflect the standards of service we strive to uphold. We understand how frustrating it must have been to deal with miscommunication regarding your room preferences and checkout date, and we apologize for any inconvenience this caused during your stay.Please know that we take your concerns seriously. We are currently reviewing our guest services protocols to ensure that our staff communicates more effectively and provides the attentive care that our guests deserve. Your feedback regarding the issues with the family room and the overall responsiveness of our guest services team will be addressed with our management to facilitate necessary improvements.We are grateful for your recommendation and your willingness to return to enjoy the facilities and service from our other departments. We aim to ensure that your next visit is seamless and reflective of the high standards we uphold across our hotel.Thank you once again for your valuable feedback. We hope to welcome you back soon and provide you with the exceptional experience that we strive for.Warm regards,Hope Mabaso

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• User:ANOSIJ

  Trip type: Family

  Convience at a budget

  19 Apr 2026

  Garden court is a small but very convenient hotel in terms of location. It is value for money. The rooms are neat and clean with essential comfort. The breakfast is also very decent. The staff friendly and helpful. Parking is available. It even has a very nice restaurant on site

• User:nkulemeka2023

  Trip type: Family

  I felt at home throughout my stay

  19 Mar 2026

  Location is excellent and convenient. Atmosphere is good, rooms are clean. Depending on which side your room is, it can be very quiet and tranquil, no noise. Staff are very professional and understanding to changing circumstances of guests like me who had special needs; and I received special attention from senior staff such as Oral at front desk and Rudolf at dining.