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Protea Hotel Fire & Ice! Johannesburg Melrose Arch

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Protea Hotel Fire & Ice! Johannesburg Melrose Arch

locationJohannesburg, Gauteng- Johannesburg

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About Protea Hotel Fire & Ice! Johannesburg Melrose ArchAbout Protea Hotel Fire & Ice! Johannesburg Melrose Arch

Location

The hotel is located in the extension of the vibrant Melrose Arch district, a unique city within a city. The hotel is within very close proximity of the M1 motorway, offering easy accessibility to all business centres and the OR Tambo International Airport (approximately 26 km).

Facility

197 rooms are located on 5 storeys and can be reached by 3 lifts. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. Guests of the hotel are welcome to relax in the garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 7 conference rooms.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

Sport

Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. For guests who wish to keep active, cycling/mountain biking and golf are available. Guests can enjoy a wide range of indoor sports, including a gym, billiards, callisthenics and aerobics. A spa, a sauna and massage treatments are available in the wellness area. Activity coordinators organise an entertainment programme for adults and children.

Meals

Dining facilities include a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Protea Hotel Fire & Ice! Johannesburg Melrose Arch Amenities at Protea Hotel Fire & Ice! Johannesburg Melrose Arch

  • Facilities

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Service

    • -

      Lifts

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

    • -

      à la carte Lunch

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      Breakfast Buffet

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Billiards/Snooker

    • -

      Cycling/Mountain Biking

    • -

      Golf

    • -

      Gym

    • -

      Indoor Pool

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      Massage

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      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Sun loungers

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

10 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

833

Very Good

544

Average

169

Poor

73

Terrible

63

Recent Reviews: 1682

  • User:Dreamer54000150500

    Trip type: Business

    Super excellent from waiter Karabo ,her service is super excellent 👌.

    rating05 May 2026

    I really enjoyed to being in your Hotel the service was super excellent from Karabo ,she is very friendly like Jesus Christ.i really appreciate all she did for us with my colleague.*****

  • User:Getaway13499492153

    Trip type: Business

    Karabo was so helpful.

    rating05 May 2026

    Karabo was good in assisting making sure we feel comfortable

  • User:Hlamy M

    Trip type: Solo travel

    Amazing

    rating05 May 2026

    Sihle welcomed me at the ground floor and directed me to the 2nd floor where the CSIS event is taking place. He was very welcoming, friendly and helpful. Told me everything from parking validation to WiFi connection.

  • User:Joe P

    Trip type: Family

    Protea Fire & Ice service experience

    rating03 May 2026

    Karabo in the bar was an 11 !!!So fun and professional Caitlynne Feldman, Guest Services / Front Office at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this review Dear Joe PThank you so much for the fantastic feedback.We’re thrilled to hear that Karabo at the bar made such a great impression with their fun yet professional service at Protea Fire & Ice! Melrose Arch. Going above and beyond to create memorable guest experiences is exactly what we strive for and it’s wonderful to see this recognized.We’ll be sure to share your kind words with Karabo it will mean a lot to them. We look forward to welcoming you back again soon.Warm regards Caitlynne Feldman Guest Relations Manager

  • User:Voyager14973196725

    Trip type: Business

    Marvelous experience

    rating30 Apr 2026

    The location is really nice, the rooms are nice and clean. The whole experience is really nice Caitlynne Feldman, Guest Services / Front Office at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this review Dear Voyager14973196725Thank you for your kind feedback. We’re delighted to hear that you enjoyed the location, found the rooms clean and comfortable and had such a pleasant overall experience at Fire & Ice! Hotel.It’s always rewarding to know our guests had a relaxing stay and we truly appreciate you taking the time to share this with us. We look forward to welcoming you back again soon.Warm regardsCaitlynne Feldman Guest Relations Manager

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