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Southern Sun Katherine Street Sandton

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Southern Sun Katherine Street Sandton

locationJohannesburg, Gauteng- Johannesburg

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About Southern Sun Katherine Street SandtonAbout Southern Sun Katherine Street Sandton

Location

This hotel is located in Johannesburg.

Facility

The hotel has a lift and features 122 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A trouser press is provided for guests' convenience. A telephone, a TV, a radio and WiFi (for a fee) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of refreshing drinks await guests at the pool bar. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna and massage treatments.

Meals

The dining area includes a restaurant and a bar. Breakfast and lunch are served every day. There are meals available for those with special dietary requirements: diet meals, gluten-free meals, vegetarian dishes and children's meals. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Southern Sun Katherine Street Sandton Amenities at Southern Sun Katherine Street Sandton

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

    • -

      Gym

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

286

Very Good

193

Average

61

Poor

16

Terrible

13

Recent Reviews: 569

  • User:Voyager20011955027

    Trip type: Family

    Choose another hotel. This ia run by a mad squirrel

    rating07 Jun 2026

    A waste of time: useless personnel and customer careBooked two rooms with the request to have interconnected room . This request was approved in writing by email and free of charge.Of course once at check in : no interconnected room!Sorry we’ll sort it out for you only for the second night of your stay .Day after, I was requested to pay an extra for the interconnected room, which I refused.Both receptionist Daniela wasted my time for 1 hour on day 1. The greeedy and useless duty manager Thelma , wasted an other hour on day 2.I got fully angry and annoyed, and finally 22h30 I got my interconnected room for 1 night.How stupid can you be : 1to make me angry to the limit to leave a bad review while you could sort the situation in 2 minutes with an apology?And eventually you also gave me what you owe me in writing. Angelique S, at Southern Sun Katherine Street Sandton, responded to this review Dear Mr. Di BellaThank you for taking the time to share your feedback and, more importantly, thank you for taking my call to discuss your experience in greater detail.I would like to sincerely apologise for the frustration and disappointment caused during your stay. The experience you described regarding the interleading room request, the conflicting information provided before and during your stay, and the additional charge that was requested after written confirmation had been provided, falls well short of the standards we strive to deliver.I fully understand your disappointment, particularly when travelling with young children and relying on the arrangements that had been confirmed prior to your arrival. The lack of consistency, communication, and ownership demonstrated during the handling of your concerns is unacceptable and does not reflect the level of service we expect from our team.Please be assured that we are thoroughly reviewing the circumstances surrounding your reservation and the communication that was provided. In addition, your feedback has highlighted the need for us to relook at our customer service training programs, and service recovery to ensure that situations such as this are handled far more effectively in future.While I understand that this does not undo the inconvenience and frustration you experienced, I appreciate the opportunity to learn from your feedback and address these shortcomings with the team.Thank you again for speaking with me and for bringing these concerns to our attention. Thank you for sharing your email address with me for further communication.Kind regards,Angelique ScallyFront Office Manager

  • User:RadiU1

    Trip type: Family

    The worst hotel experience in SA from A to Z

    rating04 Jun 2026

    Don’t go there even if they pay you to! Abysmal service, dreadful attitude by receptionist Daniela and supervisor Thelma, shabby old fashioned rooms, an utter waste of time and money when we tried to stay there as a family with 2 young children. We booked 2 twin rooms and asked if they could be interlinked, which the hotel confirmed in writing that they would and at no extra cost. When we checked in, we were told there were no interlinked rooms for the first night despite the written confirmation we received but that we would be accommodated in such rooms the second night. Come the second night, we were asked to pay a surcharge for the interlinked rooms which had been confirmed in writing to be at no extra cost. A total of 2 hours spent with the receptionist telling lies and taking no responsibility for the deception they had created nor a sensible decision how to solve it. Arrogant, unapologetic, deceptive tactics void of any trace of customer care or decency. They failed in their customer promises twice and were still too proud about it. Angelique S, at Southern Sun Katherine Street Sandton, responded to this review Dear Mr. Di BellaThank you for taking the time to share your feedback and, more importantly, thank you for taking my call to discuss your experience in greater detail.I would like to sincerely apologise for the frustration and disappointment caused during your stay. The experience you described regarding the interleading room request, the conflicting information provided before and during your stay, and the additional charge that was requested after written confirmation had been provided, falls well short of the standards we strive to deliver.I fully understand your disappointment, particularly when travelling with young children and relying on the arrangements that had been confirmed prior to your arrival. The lack of consistency, communication, and ownership demonstrated during the handling of your concerns is unacceptable and does not reflect the level of service we expect from our team.Please be assured that we are thoroughly reviewing the circumstances surrounding your reservation and the communication that was provided. In addition, your feedback has highlighted the need for us to relook at our customer service training programs, and service recovery to ensure that situations such as this are handled far more effectively in future.While I understand that this does not undo the inconvenience and frustration you experienced, I appreciate the opportunity to learn from your feedback and address these shortcomings with the team.Thank you again for speaking with me and for bringing these concerns to our attention. Thank you for sharing your email address with me for further communication.Kind regards,Angelique ScallyFront Office Manager

  • User:Meander32486270683

    Trip type: Couples

    Such a good time

    rating22 May 2026

    Such an elegant hotel, excellent hotel service and beautiful rooms. Diverse breakfast set-up and reasonable pricing on their dinner menu. I give their rooms a 10/10 for cleanliness! My wife (Gugulethu Ntimba) and I were very glad we booked here. I must give thanks to our waiter; Mr. Vusi. He was such a good waiter, he was patient with us and explained the whole menu to us and even gave us some good advise of what to order. That was really cool of him. Another great thing about this hotel was that they gave free shuttle service to anywhere around 5km radius which was good because my wife likes going to the mall which was also around the corner (Sandton city) Angelique Scally, Guest Services / Front Office at Southern Sun Katherine Street Sandton, responded to this review Dear Valued Guest Thank you for sharing your feedback with us following your recent stay with us. We are thrilled to hear that you had a perfect stay with us. It is always a pleasure to know that our staff go above and beyond to make our guests stay comfortable. We look forward to welcoming you to the hotel soon in the near future! Warm Regards Angelique Scally Front Office Manager

  • User:Departure52800987607

    Trip type: Couples

    Delicious Dinner Service

    rating22 May 2026

    I personally had an amazing time with my husband at this hotel. We were served by a very nice gentleman by the name of Vusi. He explained the menu to us and even proposed some very delicious meals since it was our first time in this hotel. I must say that it was very delicious! Thank you Vusi, we had to tip you for this excellent service and commend the chef for his presentation and taste ❤️ Lerato Rasogo, Guest Services / Front Office at Southern Sun Katherine Street Sandton, responded to this review Dear Valued Guest Thank you so much for your wonderful review following your recent stay! We are delighted to hear that you and your husband had such an amazing experience with us. It’s especially rewarding to know that Vusi made your visit memorable with his attentive service, menu recommendations, and warm hospitality. We strive to provide the best possible experience for our guests, and your detailed feedback assures us that we are on the right track.We will be sure to share your kind compliments with Vusi and our chef, who will be thrilled to hear that you enjoyed both the presentation and taste of the meals.We truly appreciate your support and generous feedback, and we look forward to welcoming you back for another exceptional experience soon.Warm RegardsLerato RasogoAssistant Front Manager

  • User:Navigate35684916260

    Trip type: Business

    The best!

    rating13 May 2026

    The experience was absolutely out of this world, Ntombi definitely goes out of her way to make your stay memorable. I will be staying here again! Angelique Scally, Guest Services / Front Office at Southern Sun Katherine Street Sandton, responded to this review Dear Valued Guest Thank you for sharing your feedback with us following your recent stay with us. We are thrilled to hear that you had a perfect stay with us. It is always a pleasure to know that our staff go above and beyond to make our guests stay comfortable. We look forward to welcoming you to the hotel soon in the near future! Warm Regards Angelique Scally Front Office Manager

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