The Reef Hotel

Recent Reviews: 624

• User:Freedom02739755962

  Trip type: Couples

  An Outstanding Stay at Reef Hotel Johannesburg

  08 May 2026

  I had the pleasure of staying at the Reef Hotel in Johannesburg, and I would like to share my excellent experience. From the moment I arrived, I was warmly welcomed by friendly, professional staff who were always available and willing to assist. Their outstanding service truly made my stay enjoyable.The overall environment is remarkable: the hotel is clean, well-maintained, and offers a comfortable and relaxing atmosphere. The rooms are spacious, well-equipped, and provide everything needed to feel at home.As for the dining experience, I was pleasantly surprised by the quality and variety of the food. The meals were delicious, well-presented, and catered to a wide range of tastes, which added real value to the overall experience.I would highly recommend this establishment to anyone looking to stay in Johannesburg in a welcoming and high-quality setting. It is definitely a place I would gladly return to on my next visit. Revenue Management, Revenue Management at The Reef Hotel, responded to this review We're thrilled to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back again!

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• User:caroline_Diez

  Trip type:

  BELOW AVERAGE

  03 Aug 2025

  After a 24 hour trip, the receptionist claimed she could not see my reservation. An hour later she sorted this out. Had she been even slightly experienced, she would have know what to do. 2. THe room was freezing and i had to move to another room at 2 30 a.m. 3. The breakfast was so so.. 4. The location is dangerous and not fit for walking anywhere alone. Revenue Management, Revenue Management at The Reef Hotel, responded to this review Dear Caroline, Thank you for taking the time to share your feedback. We sincerely apologise for the discomfort and frustration you experienced during your stay at The Reef Hotel.We deeply regret the delay at check-in and understand how exhausting a long journey can be. Your experience does not reflect the level of service we aim to provide, and we will be addressing this with our front desk team to ensure better handling in the future.We're also sorry to hear about the issue with the room temperature and the inconvenience of having to move rooms during the night. This is certainly not the experience we want for our guests, and your feedback has been shared with our maintenance and housekeeping teams for immediate review.Regarding breakfast, we continuously work on improving our menu and variety, and your input helps guide us in that process.Lastly, we understand your concerns about the surrounding area. While we are located in the Johannesburg CBD and close to many key attractions and business hubs, we always recommend guests use transport services when exploring the city, especially at night, for peace of mind and safety.We truly value your comments and hope you will consider giving us another opportunity to provide you with the quality experience we are known for.

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• User:mjabuka02

  Trip type: Business

  Smells horrible and filthy

  31 Jul 2025

  There was a horrible smell consistently. The towels are discolouring and the bedding too. The chairs in the bedroom have stains. Channels on TV not playing, aircon not working. Revenue Management, Revenue Management at The Reef Hotel, responded to this review Good day, Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced during your stay with us. Your concerns are deeply troubling and do not reflect the standards we aim to uphold at The Reef Hotel.Please rest assured that your comments have been noted and will be addressed with our team as a matter of urgency. From the cleanliness and condition of the room to the functionality of the amenities, we recognise the importance of delivering a consistently high-quality experience — and we sincerely apologise for falling short in your case.We value your feedback, as it helps us improve, and we hope to have the opportunity to restore your confidence in a future visit.

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• User:ShakeIslam

  Trip type: Solo travel

  Great hotel with amazing breakfast!

  21 Jun 2025

  Great hotel in Johannesburg! Ideal location if you want to be in the heart of it all, close to Gandhi Square and other places of interest. Easy to get to the red bus meeting point by taxi, 12mins away. Room was modern and clean, with water, coffee sachets and milk provided each day. Hot water and water pressure is great! Breakfast was a splendid sight, lots of options, fresh omelettes made to order with juices and hot drinks too, plus fruit, pastries, and so much more! Staff are friendly and helpful, especially Nonceba from the dining area each morning, her smile makes the day start with positivity! The rooftop bar has great views of the city, and good music each night too! Great vibes at the hotel, thank you again! Revenue Management, Revenue Management at The Reef Hotel, responded to this review Dear Shake, thank you so much for your feedback - we're thrilled to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back again!

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• User:Jeanmarc S

  Trip type: Couples

  Run away as far away as possible

  29 Jan 2025

  To be avoided at all costs. Absolutely horrible hotel, poorly maintained, aging, not in accordance with the photos... certainly one of our worst hotel experiences around the world. Nothing was in accordance with the promises (photos, descriptions...) on the booking site. The decor has aged badly, the hotel seems dirty, the elevators are sluggish and worrying, the card locks in the rooms no longer worked, forcing us to call a guard (and wait for him) each time we wanted to enter our room. On the roof, a roof-top bar reserved for a nightclub, the staff spoke very little English, difficult to make ourselves understood. The hotel apparently serves as a nightclub on weekends, also loud music until 4am, impossible to sleep. All the noise enters the rooms from outside and the corridor. The nightclub guests also rent rooms and so it's a constant parade through the corridors all night long of drunk people shouting and not respecting the sleep of the guests... we'll spare you the noisy sexual intercourse in the neighbouring rooms that results from this drinking. As for the restaurant, unacceptable! You are presented with a 2-page menu, but when you order, only 3 dishes are available. An absolute disaster. I advise you to book elsewhere. Anything but The Reef Hotel. Revenue Management, Revenue Management at The Reef Hotel, responded to this review Dear Jean, thank you for your feedback. We're really sorry to hear about your experience and we certainly accept that we have not met your expectations and completely missed the mark, and we are taking your concerns seriously. All points raised will be discussed at great length with the entire team as this does not reflect the quality and standard that we proud to offer at this establishment. Please accept our sincere apologies for the discomfort and inconvenience that you experienced during your stay.

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