City Lodge Hotel Umhlanga Ridge

Name: City Lodge Hotel Umhlanga Ridge
Address: 2 Palm Boulevard, KwaZulu Natal - Durban, south-africa
Telephone: +44-204-505-9777
Rating: 3.9

Umhlanga, KwaZulu Natal - Durban, South Africa

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About City Lodge Hotel Umhlanga Ridge

location

Located in Durban, this family-friendly hotel is ideal for parents with children.

facility

The hotel has 2 lifts and features 178 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access is provided in public areas. The hotel offers a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, a transfer service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. Rooms include a double bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. There are many ways to relax or stay active at the hotel, including golf, a gym and aerobics.

meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Amenities at City Lodge Hotel Umhlanga Ridge

Facilities
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  Air conditioning
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  Lobby
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Reception
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  Sun Deck
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Room Facilities
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  Shower
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  TV
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
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  Golf
Transfers
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  Airport Transfers

Location

Around this property:

Beach

26000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

110

Average

Poor

Terrible

Recent Reviews: 231

User:Traveler07765765396
Trip type: Business
Expected better
10 Dec 2025
Food : I asked for a medium rare steak and got a medium welldone, the also forgot the sauce, had to wait when they first have to make it and was just cream and mushroom as a souse (mushroom souce) Aircon worked for the first hour then stopped working causing me not to sleep due to heat. Okkie B, at City Lodge Hotel Umhlanga Ridge, responded to this review Thank you for kindly completing our online survey and we sincerely appreciate the extra time you took to offer some valuable feedback. Thank you for your constructive comments which have been referred to the team at the hotel for their appropriate action.We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.Okkie BritsGeneral ManagerCity Lodge Umhlanga
User:Passport57995310334
Trip type: Business
Not happy at all
19 May 2025
If they are fully implemting the WhatsApp services then it's important to ensure that it is monitored. Had requested an iron, waiting 30 minutes with no response, ended up leaving as I am not here because I have the whole day to wait for an iron. Completely disorganising, especially when one is traveling for business. Ordered an omelette for breakfast and it was so dry or maybe it was the fact the I have creased clothes on, but it was just not a good way to start the day. Okkie Brits, General Manager at City Lodge Hotel Umhlanga Ridge, responded to this review Thank you for providing us with a review of our property. Naturally I am disappointed that we have not delivered on our service promise and would have loved the opportunity to contact you directly, but unfortunately, I don't have your details on the profile provided. I have shared the comments with my team for their relevant follow up and action. Please feel free to get in contact directly with me at the hotel should you wish to discuss the matter further. We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.
User:sanjaip2015
Trip type: Solo travel
Average accomodation
07 Dec 2024
The hotels location is good , next to Gateway shopping centre. Rooms are small. Unfortunately they don't cater for Vegans, stayed there for two nights , had a security risk that kept me up the whole night ( second night) . Had a staff member banging on my door at 23H55 asking for my details, this was after a guest attempted to open the room door. Did address the issue with the manager who promised to look into it. Okkie Brits, General Manager at City Lodge Hotel Umhlanga Ridge, responded to this review Hello Sanjaip2015,Thank you for sharing your feedback with us. We appreciate your comments regarding our location near Gateway shopping centre; it's definitely a convenient spot! However, I'm truly sorry to hear about your experience with the room size and the challenges you faced during your stay.Your concerns about vegan options and the security incident are important to us, and I’m glad to know you brought this to the attention of our management. We take your safety and comfort very seriously, and we will continue working to improve our services in these areas.If there is anything you would like to chat to us about, kindly follow this link https://cl17.goreview.co.za/goreview-crm?revid=TShaaUU6 to leave us your details, so that we can get in touch with you.Sincerely, Okkie Brits, General ManagerCity Lodge Hotel Umhlanga Ridge
User:Farouk S
Trip type: Business
Business stay
29 Sept 2024
Kettle was not working in room. Dietary requirements (Halaal meals) limited. Breakfast limited to fruit and cereals. Had to have lunch and supper outside.Could have a better offering for halaal meals or keep veg products away from meats/cold cuts Okkie Brits, General Manager at City Lodge Hotel Umhlanga Ridge, responded to this review Thank you for kindly completing our online survey and we sincerely appreciate the extra time you took to offer some valuable feedback. Thank you for your constructive comments which have been referred to the team at the hotel for their appropriate action. We are also pleased to announce that our hotel will be going a full refurbishment starting in June which will bring some exciting changes.We are committed to excellence and kindness in all that we do and hope to welcome you as our guest to our hotels again soon.
User:Meander05251353508
Trip type: Family
Great service by Thobeka
18 Aug 2024
I wish to congratulate Thobeka at the Reception (Trainee) for the best service she offered on our arrival for our family holiday. Although she did not know certain things, like additional activities, etc., she responded that she would get more information and come back to us. Thobeka welcomed us with a beautiful smile and ensured that she engaged with us on a daily basis. Keep it up, Thobeka; you are definitely going somewhere. Okkie Brits, General Manager at City Lodge Hotel Umhlanga Ridge, responded to this review We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. Thank you for the complimentary comments about Thobeka, it is encouraging that she delivered on our service promise. We are also pleased to announce that our hotel will be undergoing a full refurbishment starting in June which will bring some exciting changes. We look forward to welcoming you as our guest to our hotels again soon.