Holiday Inn Express Durban - Umhlanga

Name: Holiday Inn Express Durban - Umhlanga
Address: 2 Ncondo Place Umhlanga, KwaZulu Natal - Durban, south-africa
Telephone: +44-204-505-9777
Rating: 3.8

Umhlanga, KwaZulu Natal - Durban, South Africa

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About Holiday Inn Express Durban - Umhlanga

location

The central yet beautiful location makes the hotel an ideal base from where to explore the many sightseeing places and attractions in the greater Durban area. Guests will find restaurants in the immediate vicinity of the hotel, the beach and Umhlanga city centre are a 30-minute walk, the upscale Gateway Theatre Of Shopping is 10 min on foot and taxis depart from a stop 15 minutes' walk away. Durban International Airport is approximately 12 km from the hotel.

facility

The hotel welcomes guests in a 7-storey building with a lift and 234 rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services include a transfer service, room service, a laundry service and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and individually adjustable heating. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked.

sport

Guests can enjoy a refreshing swim in the outdoor pool area. Sun loungers and parasols are available on the sun terrace. Leisure options at the hotel include cycling/mountain biking, a gym and hiking. For a fee, guests can also enjoy golf and horse riding. Evening entertainment includes live music.

meals

Various dining options are available, including a restaurant, a breakfast room and a bar. Bed and breakfast is offered as a catering option. A continental breakfast gives guests many appetising reasons to get out of bed in the morning. Delicious set menus are available at lunch and dinner. Special culinary options, such as diet meals, are also available. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Holiday Inn Express Durban - Umhlanga

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Reception
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
Transfers
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  Airport Transfers

Location

Around this property:

Restaurants

10 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

124

Very Good

260

Average

110

Poor

Terrible

Recent Reviews: 554

User:Durbs
Trip type: Couples
Outstanding
26 Mar 2026
We stayed 2 night at this hotel as were looking for a couple of nights to relax during a busy visit with family. It was just what we needed - quiet room, very comfortable bed and pillows and lovely sea view. The room had everything we needed and I loved being able to open the little balcony for fresh air and have a fridge to use. The pool area was well kept and very relaxing to sit at over our 2 days there. Breakfast was well above the standard of any Holiday Inn Express I’ve stayed in the UK/Europe, offering plenty to choose from each morning. We also had a great meal at the Butchers Block restaurant which is just next to the hotel, it was outstanding. The hotel is very well located only a few minutes drive from Umhlanga and an easy walk to Gateway shopping centre. What made this hotel special were the team, every person we met was just so friendly and helpful, offering to make your stay better any way they could. They consistently thanked me for my loyalty as an IHG Gold Member and made us feel so welcome and looked after - well done team!! Thank you for giving us a relaxing, enjoyable weekend. We will be back! Holiday Inn Express, Owner at Holiday Inn Express Durban - Umhlanga By IHG, responded to this review Thank you for taking the time to share such wonderful feedback. We are absolutely thrilled, your time spent at our hotel was a relaxing and memorable one. We certainly look forward to welcoming you back when you are next in South Africa! Thank you again for the lovely review and thank you for your valued support as an IHG One Rewards Gold Member.
User:sanjaip2015
Trip type: Couples
Great stay
14 Mar 2026
We stayed there a few times in the last few months, we had an awesome time at the hotel, breakfast was excellent . The staff are very helpful , they are excellent !They accommodated our vegetarian needs at breakfast. Holiday Inn Express, Owner at Holiday Inn Express Durban - Umhlanga By IHG, responded to this review Thank you for your ongoing and valued support. We are thrilled our hotel facilities from service to cleanliness continue to meet with your stay expectations and requirements. Thank you for taking the time to share such a wonderful review, which has been well received. Thank you.
User:smcinto
Trip type: Solo travel
Great place to stay.
07 Mar 2026
Absolutely fantastic stay with great staff and facilities. Good breakfast selection and some of the best beds and pillows that I've ever slept on.A little trek to the beach but definitely worthwhile.I highly recommend staying here. Holiday Inn Express, Owner at Holiday Inn Express Durban - Umhlanga By IHG, responded to this review Thank you for taking the time to share such wonderful feedback. We are thrilled our express brand breakfast, as well as our beds, met with your stay expectations and requirements. We certainly value your feedback, and appreciate the recommendations. Thank you again for this wonderful review.
User:Wander52014966827
Trip type: Family
Extremely Disappointed by Rude and Discriminatory Kitchen Staff
13 Jul 2025
We’ve been loyal guests at this hotel for years and have always appreciated the warm and welcoming service from the reception staff—they’re truly lovely and a major reason we’ve continued to return. However, during our most recent stay, we felt compelled to finally speak up about the kitchen staff, who have repeatedly shown rude, unaccommodating, and frankly discriminatory behavior.We’ve overlooked this in the past, hoping it would improve or assuming it was a one-off, but things have gotten worse. On our last visit, the breakfast experience left us feeling completely unwelcome. The kitchen manager consistently told us they didn’t have certain items—only to turn around and serve those exact items to other guests. When we asked for assistance, Princess was shockingly rude and dismissive. The attitude from most of the kitchen team made us feel like we were being treated unfairly and differently from others, despite being long-time regulars.We’ve never made a formal complaint before because the front desk staff have always gone above and beyond, and we didn’t want to cause trouble. But after this last visit, we truly feel that something must be said—otherwise, this unacceptable behavior will just continue. No guest should be made to feel uncomfortable, singled out, or disrespected, especially in a place they’ve supported for years.We sincerely hope management takes this seriously and addresses the unprofessional conduct in the kitchen, particularly during breakfast service. Guests deserve better. Holiday Inn Express, Owner at Holiday Inn Express Durban - Umhlanga By IHG, responded to this review Thank you for your candid feedback, and ongoing and valued support. This is certainly not the level of service we strive for. We are pleased the service you received from our front desk colleagues continues to meet with you stay expectations. Thank you for sharing these concerns regarding our kitchen team, which will be addressed with urgency. We generally receive such positive feedback regarding service standards, and we are really sorry to hear this part of your stay was not per your previous stay experience. Should you wish to send further details pertaining to your stay, please feel free to email us directly on info@hie-umhlanga.co.za. Once again, assuring you of our best service at all times. Sincerely Hotel Management, Holiday Inn Express Durban-Umhlanga
User:abota2023
Trip type: Family
Budget friendly with Exceptional Customer Service
21 Apr 2025
Great experience. Wonderful customer service. Budget friendly. This hotel is a go to for my family & I. I have stayed at the Holiday Inn Express multiple times. I'm wowed by the smiles of the staff and they're friendly demeanor as they deal with clients. They are very accommodating right from the front desk to housekeeping. I arrived on Thursday and I had wanted to book an extra night and the assistance I received at front desk on booking an extra night was awesome! My family & I left on Monday morning. Their on-site restaurant is quite lux and elegant and very handy for travellers who arrive/check-in late (like us). They have a really great menu catering for all palettes and it's child friendly too :-)The breakfast buffet is simple with all the power packed nutrients one needs to begin their day and it changes every morning with key staples like their mouth watering croissants which I enjoyed very much!For a budget friendly stay with executive customer service I would highly recommend Holiday Inn Express. Holiday Inn Express, Owner at Holiday Inn Express Durban - Umhlanga By IHG, responded to this review Thank you for taking the time to share such wonderful feedback from your recent stay with us. We are thrilled the service received, made for such a positive stay experience, which resulted in additional nights booking! We are so pleased our express brand breakfast offering, ticked all your dietary requirements. We are thrilled you enjoyed the freshly baked croissants. Thank you again for your lovely review, and your valued support.