The Capital Zimbali

Recent Reviews: 535

• User:ulrich s

  Trip type: Solo travel

  Hotel great but spa was well below par

  19 Apr 2026

  Fantastic hotel ..no more said They have a spa which offers spa treatment. Chose the feet /legs massage and full body 1hr massage..Worst massage ever.. the masseur Nomcebe was not with it . I felt work and painful after the massage. It appears that there was no idea of muscle sets and how they need manipulation to relax and relieve tension etc. The best was the head massage..Total waste of money and time and that is sad as the hotel experience is great. Furthermore booking for 9 persons with the spa was a nightmare and stressfull. Certain not a great experience and iam sure that other spas in the area will yield... better results..

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• User:Coastal22412960260

  Trip type: Friends getaway

  Disappointing

  22 Feb 2026

  Not what it used to be. Run down. Understaffed. Maintenance Non existent. Needs a complete revamp..definitely not 5 star. Staff do their best but not enough of them. Prices for restaurant and hotel are too high for what you get.

• User:seedoubleu

  Trip type: Couples

  Brilliant resort

  25 Feb 2025

  I don't know why this accommodation gets such poor reviews. It's unique. Large, well equipped with everything you need. Great views from large balconies. The lodge itself is great, fab swimming pool, food good and the staff could not be more helpful, accommodating and generally just lovelly. Nothing is too much trouble. Just 2 points I would like to bring up. Firstly unless you have a car you have to rely on Uber. We didn't have to wait long but others have. Secondly, the pool area is fab but just 3 children screaming can spoil everything. I'm all for children enjoying themselves but their parents are quaffing cocktails while their kids are shattering ear drums. I guess it is what it is. The bottom line is that it's a great place and I've yet to experience unhelpful staff. On the contrary.

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• User:Elvis N

  Trip type: Family

  Zinmbali Estate

  15 Sept 2024

  Pathetic security systems, people are treated terribly. When entering and leaving the gate after checking in, we were given a photocopy of our id docs in colour, when showing this at security we were asked for our original id documents upon every entry and exit and the security personnel were unfriendly and threat us like thieves, they were totally unprofessional. On the second day and our first exit to Ballito Lifestyle Centre we had a problem getting in as on of us left our original id doc in our room and the photocopy with the barcodes were not good enough. We were delayed about 20 minutes just getting back in and we had a 3 year old child asleep in the car. Never again will we visit or stay in this place as you are not treated as a guest but rather as an unwelcome visitor, although we paid a premium for our stay. Terrible experience.

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• User:PaddyPensioner

  Trip type: Family

  Blown away by a security nightmare

  15 Jul 2024

  From the booking experience right to our departure it was awful.The tone of the initial booking correspondence was arrogant and unfriendly to say the least. It felt as if you were being addressed by a headmaster corresponding with one of his pupils.The check-in procedure was most confusing having first to go through one entrance gate to the welcome centre and then back out onto the National road to the other gate ?On opening our welcome pack the first page we saw was a long list of fines for not sticking to rules - ‘REALLY!’ Not at all welcoming.Then it was back to the second gate to be interrogated by the gate security who needed to see our original driver’s license and both of our Identity Cards despite colour copies that we had originally sent through being in our welcome pack.This was not helped at all by the fact that we arrived in the middle of a huge storm that saw the surrounding area devastated by a tornado. This through no fault of Zimbali Resort resulted in us having no power in our accommodation for the first two days of our stay.The security procedures on leaving and returning to the resort really need to be looked at as it makes travelling into Ballito to the shops and restaurants most time consuming and unpleasant.I’m not sure that we will be returning to the resort in the near future.

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