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The Cascades Hotel at Sun City Resort

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The Cascades Hotel at Sun City Resort

locationSun City, Sun City- Madikwe, South Africa

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About The Cascades Hotel at Sun City ResortAbout The Cascades Hotel at Sun City Resort

location

This hotel is set in extensive tropical gardens, surrounded by mountains and near the Pilanesberg National Park. Johannesburg is roughly a 2-hour drive from the complex.

facility

10 suites and 233 double rooms are located on 15 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The holiday village has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available.

rooms

Rooms feature a living area and a bathroom, and air conditioning ensures just the right temperature. A balcony is among the standard amenities of some rooms. All rooms are carpeted and include a double bed, a queen-size bed or a sofa bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (for a fee) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. The complex has 117 non-smoking rooms.

sport

Whether more active or in need of rest and relaxation, guests can unwind at the pool complex, which includes a children's area and a total of 2 swimming pools. The pool area also includes a hot tub, a waterslide and a pool bar. A terrace with sun loungers and parasols is available. The complex offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, crazy golf, golf, archery and horse riding. Water sports available at the holiday village include water skiing, jet skiing, motorboat rides, paddle boating, banana boat rides and sailing. Guests can enjoy a wide range of indoor sports, including a gym, bowling, squash and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club, a dance club, a casino and a nightclub.

meals

Dining facilities include a dining room, a café and a bar. Guests can indulge their palates at 2 restaurants (non-smoking, air conditioning and high chairs). A delicious and varied buffet is prepared for breakfast and dinner every day, and a set menu can be ordered at lunch. Special culinary options, such as diet meals, are also available. The complex also offers special catering options.

Amenities at The Cascades Hotel at Sun City Resort Amenities at The Cascades Hotel at Sun City Resort

  • Facilities

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      Air conditioning

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      24-hour reception

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      Currency Exchange

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      Shops

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      Nightclub

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      Casino

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      Conference Room

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      Room Service

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      Laundry Service

    • -

      Kids Club

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      Playground

    • -

      Pets

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      Elevator/ Lift

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      Ironing services

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      Laundry

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      Newspaper

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      Parking

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      Smoking rooms

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      Wifi

  • Beauty and Spa

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      Massage

    • -

      Spa

  • Building Information

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      Garden (m²)

  • Business Center and Conferences

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      Business Center

  • Common Area

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      Game Room

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      Sun Deck

  • Family and Kids

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      Childcare service

  • General Services

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      Concierge

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      Doctor on call

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      Luggage storage

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      Multilingual Staff

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      Wheelchair

  • Hotel Type

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      Family-friendly Hotel

  • Hygiene

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      Contactless check-in/-out

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      Protective equipment for employees

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      Protective equipment for guests

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      Gym/ Fitness centre

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      First-aid services

  • Meals

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      Breakfast Buffet

    • -

      Bar

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      Cafe

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      Restaurant

  • Object Information

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      Fax

  • Outdoor Activities and Sports

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      Water sports

  • Payment

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      ATM

  • Room Facilities

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      Shower

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      Bathtub

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      Hairdryer

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      Minibar

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      TV

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      Room service

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      Toiletries

  • Security

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      Security Guard

  • Shopping

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      Souvenir shop

  • Sport/Entertainment

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      Outdoor Pool(s)

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      Swimming Pool

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      Sauna

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      Golf

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      Tennis

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      Darts

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      Water Park

  • Transfers

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      Airport Transfers

LocationLocation

Map preview

Around this property:

Centre

168000 m

Airport

223000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

247

Very Good

281

Average

175

Poor

107

Terrible

118

Recent Reviews: 928

  • User:VarshaDabz05

    Trip type: Family

    EASTER AT SUN CITY

    rating08 Apr 2026

    We had a lovely holiday at Sun City Cascades — the setting is beautiful, the atmosphere relaxing, and the overall experience enjoyable. The staff were welcoming and the resort facilities made for a memorable stay.That said, the bathroom and bedrooms are dated and in need of a revamp. While the comfort was adequate, the décor and fittings felt tired compared to the rest of the resort. A refurbishment would really elevate the guest experience and bring the rooms in line with the high standards of the property.Overall, it was a good holiday, but with some modern updates to the accommodation, it could be an excellent one. Tarryn McCarthy, Owner at Cascades, Sun City, responded to this review Dear Varsha,Thank you for your feedback, and for taking the time to write about your visit. We are delighted to hear that you had a lovely holiday at Sun City Cascades and enjoyed the beautiful setting and relaxing atmosphere. Your kind words about the welcoming staff and enjoyable overall experience are truly appreciated.We have noted your feedback and will take it into consideration as we work on future improvements to further enhance the guest experience.We look forward to welcoming you back to Sun International Sun City Cascades soon!Sunny Regards,Cascades Management Team

  • User:bryerlynassif

    Trip type:

    Weekend getaway

    rating10 Mar 2026

    Our annual family weekend getaway to Sun City Cascades is always lovely, but rooms do need a revamp . Tarryn McCarthy, Owner at Cascades, Sun City, responded to this review Dear Valued Guest,Thank you for your continued support and for choosing Sun City Cascades as your annual family getaway destination. We are delighted to hear that your visits are always enjoyable and that you continue to create special memories with us.We appreciate your comments regarding the rooms and have taken note of your feedback as part of our ongoing review of facility enhancements.Your feedback is valuable in helping us improve, and we look forward to continuing to provide you and your family with memorable experiences.Kind regards,Cascades Management Team

  • User:cathiek911

    Trip type: Business

    Great Hotel but missing the finer touches

    rating09 Mar 2026

    Rattling windows in Room 809Water was brownVanity mirror was positioned for a giant to accessHairdryer was ridiculously accessible as the cord was way to short to be able to use properly. Tarryn McCarthy, Owner at Cascades, Sun City, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay, including the rattling windows in Room 809 and the water quality.Your comments regarding the vanity mirror and hairdryer have also been noted, as we understand how important functionality and comfort are to our guests’ overall experience.Please be assured that your feedback has been shared with the relevant teams, and the necessary inspections and corrective actions are being addressed to improve these areas.We appreciate you bringing these matters to our attention and value your feedback as it assists us in enhancing our guest experience.Kind regards,Cascades Management Team

  • User:tinyiko21

    Trip type: Business

    Never again (if I can help it)

    rating07 Mar 2026

    I last stayed at Sun City around 2023/2024 for a conference at the Main Hotel. The rooms were extremely old, dated and smelled musty. They felt so worn that no amount of cleaning could remove the rust and mildew that had clearly accumulated over many years. After that visit, I vowed not to return until there had been a proper revamp.Unfortunately, I had to return last week for another conference. As part of the organising team, I was required to stay on the property from Friday to Wednesday, this time at the Cascades.After my previous visit, my expectations were already low. I genuinely didn’t think they could get any lower. Sadly, the experience was even worse.I was assigned a room on the first floor, and much like my previous stay, the room felt incredibly old. The décor and finishes looked like they hadn’t been updated in at least 20 years. The carpet, bathroom, shower and even the beds all looked worn, mildewy and grimy to the point where I barely wanted to touch anything. The room also smelled damp.The final straw for me was encountering frogs in the passage and eventually finding some in my room. I am deathly afraid of frogs, so this was extremely distressing. To make matters worse, there were also animal droppings in the passage. At that point I genuinely couldn’t tell which animals were responsible.Overall, it was a horrible experience.I do have a lot of empathy for the staff who have to operate in this environment. Reading other reviews about unfriendly staff suddenly makes more sense. The current state of the hotel, and parts of the resort itself, is not something any employee would feel proud to represent.It’s honestly sad to see what was once such an iconic destination deteriorate like this. Sun City still has so much potential, but it desperately needs serious investment and refurbishment to restore it to what it once was.. Tarryn McCarthy, Owner at Cascades, Sun City, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the distressing experience you encountered during your stay at Sun City Cascades, particularly regarding the situation with wildlife in the passages and your room. We understand how upsetting this must have been for you.We also appreciate your kind words regarding our staff and the challenges they face in their roles. Your feedback has been shared with the relevant teams, and we remain committed to ensuring a safe and enjoyable experience for all our guests.Thank you for bringing these matters to our attention.Kind regards,Cascades Management Team

  • User:percyvalplaatjies

    Trip type:

    Very bad place

    rating04 Mar 2026

    I had a terrible experience. Staff was ill mannered. They dont have basic etiquette, especially by the food section. They should go for basic training , not to run away from clients that needs their assistance. Tarryn McCarthy, Owner at Cascades, Sun City, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you encountered with our staff, particularly at the food section. This is not the level of service we expect, and your comments have been shared with the relevant management team.We take your feedback seriously and will be reinforcing training to ensure our staff maintain professionalism, courtesy, and attentiveness at all times.We truly appreciate your comments, as they help us improve the experience for all our guests.Kind regards,Cascades Management Team

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