We had a lovely holiday at Sun City Cascades — the setting is beautiful, the atmosphere relaxing, and the overall experience enjoyable. The staff were welcoming and the resort facilities made for a memorable stay.That said, the bathroom and bedrooms are dated and in need of a revamp. While the comfort was adequate, the décor and fittings felt tired compared to the rest of the resort. A refurbishment would really elevate the guest experience and bring the rooms in line with the high standards of the property.Overall, it was a good holiday, but with some modern updates to the accommodation, it could be an excellent one.
Tarryn McCarthy, Owner at Cascades, Sun City, responded to this review
Dear Varsha,Thank you for your feedback, and for taking the time to write about your visit. We are delighted to hear that you had a lovely holiday at Sun City Cascades and enjoyed the beautiful setting and relaxing atmosphere. Your kind words about the welcoming staff and enjoyable overall experience are truly appreciated.We have noted your feedback and will take it into consideration as we work on future improvements to further enhance the guest experience.We look forward to welcoming you back to Sun International Sun City Cascades soon!Sunny Regards,Cascades Management Team
User:bryerlynassif
Trip type:
Weekend getaway
10 Mar 2026
Our annual family weekend getaway to Sun City Cascades is always lovely, but rooms do need a revamp .
Tarryn McCarthy, Owner at Cascades, Sun City, responded to this review
Dear Valued Guest,Thank you for your continued support and for choosing Sun City Cascades as your annual family getaway destination. We are delighted to hear that your visits are always enjoyable and that you continue to create special memories with us.We appreciate your comments regarding the rooms and have taken note of your feedback as part of our ongoing review of facility enhancements.Your feedback is valuable in helping us improve, and we look forward to continuing to provide you and your family with memorable experiences.Kind regards,Cascades Management Team
User:cathiek911
Trip type: Business
Great Hotel but missing the finer touches
09 Mar 2026
Rattling windows in Room 809Water was brownVanity mirror was positioned for a giant to accessHairdryer was ridiculously accessible as the cord was way to short to be able to use properly.
Tarryn McCarthy, Owner at Cascades, Sun City, responded to this review
Dear Valued Guest,Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay, including the rattling windows in Room 809 and the water quality.Your comments regarding the vanity mirror and hairdryer have also been noted, as we understand how important functionality and comfort are to our guests’ overall experience.Please be assured that your feedback has been shared with the relevant teams, and the necessary inspections and corrective actions are being addressed to improve these areas.We appreciate you bringing these matters to our attention and value your feedback as it assists us in enhancing our guest experience.Kind regards,Cascades Management Team
User:tinyiko21
Trip type: Business
Never again (if I can help it)
07 Mar 2026
I last stayed at Sun City around 2023/2024 for a conference at the Main Hotel. The rooms were extremely old, dated and smelled musty. They felt so worn that no amount of cleaning could remove the rust and mildew that had clearly accumulated over many years. After that visit, I vowed not to return until there had been a proper revamp.Unfortunately, I had to return last week for another conference. As part of the organising team, I was required to stay on the property from Friday to Wednesday, this time at the Cascades.After my previous visit, my expectations were already low. I genuinely didn’t think they could get any lower. Sadly, the experience was even worse.I was assigned a room on the first floor, and much like my previous stay, the room felt incredibly old. The décor and finishes looked like they hadn’t been updated in at least 20 years. The carpet, bathroom, shower and even the beds all looked worn, mildewy and grimy to the point where I barely wanted to touch anything. The room also smelled damp.The final straw for me was encountering frogs in the passage and eventually finding some in my room. I am deathly afraid of frogs, so this was extremely distressing. To make matters worse, there were also animal droppings in the passage. At that point I genuinely couldn’t tell which animals were responsible.Overall, it was a horrible experience.I do have a lot of empathy for the staff who have to operate in this environment. Reading other reviews about unfriendly staff suddenly makes more sense. The current state of the hotel, and parts of the resort itself, is not something any employee would feel proud to represent.It’s honestly sad to see what was once such an iconic destination deteriorate like this. Sun City still has so much potential, but it desperately needs serious investment and refurbishment to restore it to what it once was..
Tarryn McCarthy, Owner at Cascades, Sun City, responded to this review
Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the distressing experience you encountered during your stay at Sun City Cascades, particularly regarding the situation with wildlife in the passages and your room. We understand how upsetting this must have been for you.We also appreciate your kind words regarding our staff and the challenges they face in their roles. Your feedback has been shared with the relevant teams, and we remain committed to ensuring a safe and enjoyable experience for all our guests.Thank you for bringing these matters to our attention.Kind regards,Cascades Management Team
User:percyvalplaatjies
Trip type:
Very bad place
04 Mar 2026
I had a terrible experience. Staff was ill mannered. They dont have basic etiquette, especially by the food section. They should go for basic training , not to run away from clients that needs their assistance.
Tarryn McCarthy, Owner at Cascades, Sun City, responded to this review
Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you encountered with our staff, particularly at the food section. This is not the level of service we expect, and your comments have been shared with the relevant management team.We take your feedback seriously and will be reinforcing training to ensure our staff maintain professionalism, courtesy, and attentiveness at all times.We truly appreciate your comments, as they help us improve the experience for all our guests.Kind regards,Cascades Management Team
Sun City, Sun City- Madikwe
About The Cascades Hotel At Sun City Resort
User Rating & Reviews
08 Apr 2026
10 Mar 2026
07 Mar 2026
0204 505 9777