The Palace Of The Lost City

Recent Reviews: 2988

• User:bkgatle

  Trip type:

  My stay at the palace

  08 Apr 2026

  The hotel looks good and we had friendly staff the food was great. the rooms were cleaned daily and we felt safe francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear bkgatle,Thank you for your feedback, and for taking the time to write about your visit.We are delighted to hear that you found The Palace to have friendly staff, great food, and clean rooms, making you feel safe during your stay. Your positive comments about the overall service are truly appreciated.We look forward to welcoming you back to The Palace of the Lost City soon!Kind regards,

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• User:Diana A

  Trip type: Friends getaway

  Palace of the lost city Sun City

  05 Apr 2026

  What an amazing experience! I celebrated my birthday weekend here, and the team truly went all out to make it special. The food was delicious, the service was excellent, and as always the rooms were comfortable and well maintained. It was a memorable stay, and I’m grateful for the effort that made the occasion feel so special.Keep it up 🥰 francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear Diana,Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you had an amazing experience celebrating your birthday weekend at The Palace of the Lost City. It's wonderful to know that the team went above and beyond to make your stay special with delicious food, excellent service, and comfortable rooms. Your kind words are truly appreciated, and we are delighted that you had a memorable stay. We look forward to welcoming you back to The Palace of the Lost City soon!Kind regards,

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• User:154moller

  Trip type:

  Amazing Experience! Average service.

  04 Apr 2026

  Great Breakfast.Great Setting with majestic feel. Valley of the Waves is amazing!Palace Pool Bar service needs attention.Avoid the Grill Room Restaurant with children and watch out for the Sirloin Steak and Corkage Fees francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear 154moller,Thank you for your feedback, and for taking the time to write about your visit. We are delighted to hear you had an amazing experience at The Palace of the Lost City, especially enjoying the majestic setting and the Valley of the Waves. Your comments about the Palace Pool Bar have been duly noted, and we will work on improving the service.We look forward to welcoming you back to The Palace of the Lost City soon!Kind regards,

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• User:O5122QXpm

  Trip type:

  Great to create a memorable atmosphere for a new couple

  31 Mar 2026

  Although not the youngest, I could link-up with my new partner in a friendly, conformtable and positive atmosphere without drama, noise or hazel. francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear O5122QXpm,Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found The Palace Of The Lost City to be a place where you could create a memorable atmosphere for your new couple experience. It is delightful to know that you enjoyed a friendly, comfortable, and positive environment without any hassles. Your high service ratings and positive comments on cleanliness, room quality, and location are greatly appreciated. We look forward to welcoming you back to The Palace of the Lost City soon!Kind regards,

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• User:Sightseer766638

  Trip type:

  The Palace at Sun City

  31 Mar 2026

  Exceptional although you'll need to be patient at check-in as service is a little slow. Don't expect too much from The Palace pool side bar staff, slow to no service at all. francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear Sightseer766638,Thank you for your feedback, and for taking the time to write about your visit. We appreciate your kind comments and are glad to hear you enjoyed your overall experience at The Palace. We apologise for the inconvenience you faced at check-in and the slow service at the poolside bar. Your feedback is valuable, and we will address these areas to enhance our guests' experiences. We look forward to welcoming you back to The Palace of the Lost City soon!Kind regards,

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