The Palace of the Lost City

Name: The Palace of the Lost City
Address: Sun City Resort, Sun City- Madikwe, south-africa
Telephone: +44-204-505-9777
Rating: 4.2

Sun City, Sun City- Madikwe, South Africa

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About The Palace of the Lost City

location

This luxurious hotel has a quiet location, directly next to a lake. The Pilanesberg National Park as well as the picturesque Valley of Waves beach are located in the surrounding area. There is a connection to the public transport network directly in front of the complex. Pilanesburg is only 10 km away and Johannesburg is 200 km from the hotel.

facility

338 rooms and 16 suites are located on 8 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Complimentary newspapers are available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels and WiFi provide all the essentials for a comfortable holiday. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has family rooms, 228 non-smoking rooms and smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and pleasantly heated water to ensure comfortable swimming. A waterslide and a refreshing drink at the poolside snack bar offer the perfect way to unwind. Sun loungers and parasols on the terrace invite guests to relax and unwind. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, beach volleyball, volleyball, crazy golf, golf, archery and horse riding. With water skiing, windsurfing, jet skiing, motorboat rides, paddle boating, canoeing, sailing and catamaraning available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the hotel include a gym, billiards and squash. The wellness area features various facilities, such as a spa, a sauna, a steam bath, a beauty salon, massage treatments and anti-ageing treatments. At the hotel offers excellent facilities for leisure and relaxation, including a kids' club, a dance club, a casino and a nightclub.

meals

Dining facilities include a dining room, a café and a bar. The non-smoking restaurant provides high chairs for children. Bed and breakfast is offered as a catering option. A generous breakfast buffet gives guests many delicious reasons to get out of bed in the morning. At lunch and dinner, there are plenty of tempting options at the buffet or à la carte. Dinner is also served as a set menu. Special meals, including diet meals, are also available.

Amenities at The Palace of the Lost City

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Shops
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  Nightclub
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  Casino
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  Conference Room
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  Room Service
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  Laundry Service
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  Garage
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  Kids Club
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Outdoor Furniture
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  Sun Deck
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
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  Water sports
Payment
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  ATM
Room Facilities
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  Shower
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  Hairdryer
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  Minibar
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  TV
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  Room service
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  Toiletries
Security
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Billiards/Snooker
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  Golf
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  Tennis
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  Darts
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  Events
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  Water Park
Transfers
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  Airport Transfers

Location

Around this property:

Centre

168000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1773

Very Good

591

Average

302

Poor

163

Terrible

159

Recent Reviews: 2988

User:bkgatle
Trip type:
My stay at the palace
08 Apr 2026
The hotel looks good and we had friendly staff the food was great. the rooms were cleaned daily and we felt safe francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear bkgatle,Thank you for your feedback, and for taking the time to write about your visit.We are delighted to hear that you found The Palace to have friendly staff, great food, and clean rooms, making you feel safe during your stay. Your positive comments about the overall service are truly appreciated.We look forward to welcoming you back to The Palace of the Lost City soon!Kind regards,
User:Diana A
Trip type: Friends getaway
Palace of the lost city Sun City
05 Apr 2026
What an amazing experience! I celebrated my birthday weekend here, and the team truly went all out to make it special. The food was delicious, the service was excellent, and as always the rooms were comfortable and well maintained. It was a memorable stay, and I’m grateful for the effort that made the occasion feel so special.Keep it up 🥰 francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear Diana,Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you had an amazing experience celebrating your birthday weekend at The Palace of the Lost City. It's wonderful to know that the team went above and beyond to make your stay special with delicious food, excellent service, and comfortable rooms. Your kind words are truly appreciated, and we are delighted that you had a memorable stay. We look forward to welcoming you back to The Palace of the Lost City soon!Kind regards,
User:154moller
Trip type:
Amazing Experience! Average service.
04 Apr 2026
Great Breakfast.Great Setting with majestic feel. Valley of the Waves is amazing!Palace Pool Bar service needs attention.Avoid the Grill Room Restaurant with children and watch out for the Sirloin Steak and Corkage Fees francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear 154moller,Thank you for your feedback, and for taking the time to write about your visit. We are delighted to hear you had an amazing experience at The Palace of the Lost City, especially enjoying the majestic setting and the Valley of the Waves. Your comments about the Palace Pool Bar have been duly noted, and we will work on improving the service.We look forward to welcoming you back to The Palace of the Lost City soon!Kind regards,
User:O5122QXpm
Trip type:
Great to create a memorable atmosphere for a new couple
31 Mar 2026
Although not the youngest, I could link-up with my new partner in a friendly, conformtable and positive atmosphere without drama, noise or hazel. francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear O5122QXpm,Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found The Palace Of The Lost City to be a place where you could create a memorable atmosphere for your new couple experience. It is delightful to know that you enjoyed a friendly, comfortable, and positive environment without any hassles. Your high service ratings and positive comments on cleanliness, room quality, and location are greatly appreciated. We look forward to welcoming you back to The Palace of the Lost City soon!Kind regards,
User:Sightseer766638
Trip type:
The Palace at Sun City
31 Mar 2026
Exceptional although you'll need to be patient at check-in as service is a little slow. Don't expect too much from The Palace pool side bar staff, slow to no service at all. francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear Sightseer766638,Thank you for your feedback, and for taking the time to write about your visit. We appreciate your kind comments and are glad to hear you enjoyed your overall experience at The Palace. We apologise for the inconvenience you faced at check-in and the slow service at the poolside bar. Your feedback is valuable, and we will address these areas to enhance our guests' experiences. We look forward to welcoming you back to The Palace of the Lost City soon!Kind regards,