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Boschendal

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Boschendal

locationFranschhoek, W. Cape-Cape Town-Garden Route

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About BoschendalAbout Boschendal

Location

This complex is located in Stellenbosch.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the complex include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Separate bedrooms are available. Guests may securely store their valuables in a safe. There is a kitchenette in the rooms. Other features include a telephone, satellite television and WiFi. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex is ideal for exercise and relaxation. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking, fishing and horse riding are available. With canoeing and kayaking available, the complex also caters to water sports enthusiasts. There is a wellness area with a range of facilities, including a spa, a sauna, a beauty salon and massage treatments. Children are well looked after in the kids' club.

Meals

Dining facilities include a restaurant, a dining room, a breakfast room, a café, a bar and a lobby bar. Breakfast, lunch and dinner offer many delicious options. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Amenities at Boschendal Amenities at Boschendal

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Additional hygiene measures in catering

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      Additional safety measures in catering

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand hygiene training for employees

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      Hand sanitiser

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      Health checks on staff

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      Health questionnaire

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      Hygiene set

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      Hygiene training for staff

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      Intensified room cleaning

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      Mandatory mask-wearing

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      No buffet service

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Canoe

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      Cycling/Mountain Biking

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      Horse Riding

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1166

Very Good

423

Average

170

Poor

81

Terrible

78

Recent Reviews: 1918

  • User:ross n

    Trip type: Couples

    Not great and rather disappointed

    rating28 May 2026

    Boschendal is a beautiful estate in a fantastic location, and the grounds are undoubtedly the highlight of the experience. The scenery, accommodation and overall setting are excellent and account for most of the score.Unfortunately, the guest experience was let down by a number of service and communication issues.* We had an early checkout and had been assured on several occasions that a breakfast box would be arranged. It never arrived, and reception appeared to have no knowledge of the arrangement.* Only one coffee was included at breakfast, with additional coffees charged separately.* There seems to be very little communication between reception and the various facilities on the estate. Wine tasting, bike hire, picnics, restaurants and other activities all appear to operate independently.* Reception suggested buying a steak from the farm shop and cooking it at our accommodation because it was described as self-catering. However, apart from a microwave, there were no cooking facilities available.* Our included wine tasting and cellar tour were never mentioned at check-in. We only received them because we checked our itinerary and asked.* We handed over our wine tasting voucher on arrival, yet were still presented with a bill afterwards, requiring additional time to resolve.* No explanation was given on arrival regarding the activities available on the estate, shuttle services, dining options, tours or facilities.The estate itself is stunning and well worth seeing, but the overall experience felt surprisingly disjointed and poorly coordinated. For a property of this standard, we expected much better communication and attention to detail.Overall: 4/10.Without the beautiful grounds and location, the score would have been significantly lower.

  • User:Melinda H

    Trip type: Couples

    Terrible service for wine tasting. Try somewhere else.

    rating27 May 2026

    We sores to see the gardens and do wine tasting. Gardens and grounds are lovely surrounded by mountains. Sustainable land management is commendable. Unfortunately the experience was spoiled by the by the terrible service at the cellar door wine tasting. We went to the cellar door beautiful outdoor area and asked at the bar area to do a tasting. Told to sit anywhere, we sat down just before midday. We were then ignored for 30 minutes. No menu, no offer fo service. It wasn’t busy. We left hungry and frustrated went elsewhere.

  • User:CallmeKels

    Trip type: Family

    Wine Tasting at Boschendal

    rating12 May 2026

    My family and I spent the day at Boschendal wine estate in Franschoek. 100/10 experience! 🌷 Boschendal is filled with magic and beauty. We did a wine tasting there and had so much fun! 🤩 our server was well informed and had such a fun energy about him that added to our great experience 🥰 We enjoyed our time there, walking around the estate and browsing through the little shops in the estate. I would recommend bringing comfortable walking shoes as you walk around a lot as there is plenty to see and do there.

  • User:ShezCT

    Trip type: Family

    Disappointing and boring

    rating29 Apr 2026

    Checked in to the Retreat cottages-TV was not working. A satellite dish is used. They fiddled with the TV on and off for almost 2 hours from 8pm until almost 10pm. Was told they would take a look next morning and it would be sorted while we were at breakfast. Returned from breakfast and nothing was sorted. We also heard our neighbours clearly through the door which made for a noisy and restless evening. Long story short, TV was not sorted at all and our entire first night and second day was wasted- we were only moved to another unit at 2pm. They offered a token of apology, but what left a poor taste was the haggling by the Guest relations manager on Day 2, in relation to something offered by the first manager on Day 1. If you cannot provide something as basic as a functional TV during rainy days, and frustratingly leave your guests in limbo for a night and half a day, ruining their time, you should be doing everything you can to compensate for it.When it rains, the Treehouse is great for the children, and my kids loved the lady who looked after them. However, there is absolutely nothing for adults to do when it rains. No spa. No fitness centre.Was so bored on the second day that I booked a spa day at Sante retreat, which was absolutely the highlight of an otherwise boring and frustrating stay at Boschendal. On the second evening, the power kept being cut in our unit and we were woken up at 2am and throughout the night by power rebooting. Spoke to the guest relations manager who promised us feedback by today but who has now ghosted us.Boschendal been on my bucket list for some time; it is highly overrated and nothing justifies the fee charged. So many better options in the Western Cape. Boschendal Farm, Agency / Consultant at Boschendal, responded to this review Dear ShezCT, Thank you for taking the time to share your detailed feedback following your recent stay in the Retreat Cottages.We regret that your experience fell short of the standards you were expecting, and that several aspects of your stay caused frustration and discomfort. This is not the standard of hospitality we aim to deliver, and we sincerely regret the inconvenience caused by the TV malfunction, the delay in resolving the issue, and the disruption to your rest due to noise and power interruptions.The option to move cottages was indeed granted by the manager on duty, Contact was made with Multichoice to assist in troubleshooting the signal issue. It is also important to note that while weather conditions can affect satellite reception, this is not limited only to local weather; conditions at the signal source or transmission path can also impact service quality. In this case, the Guest Relations Manager did take the decision to relocate you to an alternative cottage in an effort to resolve the inconvenience as quickly as possible.The situation you describe, particularly the extended time taken to resolve the technical issues and the lack of timely follow-up, falls short of our service commitment. We also understand your disappointment regarding the handling of the goodwill gesture and the perception of inconsistency in communication between team members. This will be addressed internally to ensure clearer alignment and more decisive guest recovery going forward.We are also very sorry that the rainy-day experience did not offer sufficient alternative indoor options for. Your feedback regarding facilities and guest activities is noted and we will use this as part of our ongoing review of the guest experience offerings.While we are pleased to hear that your children enjoyed the Treehouse and the care provided there, we recognise that this does not compensate for the broader frustrations you experienced during your stay.Thank you again for your honest feedback. Although we are disappointed to have let you down on this occasion, your comments are important in helping us improve, and we hope to have the opportunity to welcome you back in the future.Kind regards,The Boschendal Team

  • User:Claire S

    Trip type: Couples

    Disappointed

    rating29 Apr 2026

    We stayed at Boschendal on our garden route trip. Such nice staff but it really is a big commercial enterprise. Everything is money money money. You cannot set up a room tab so have to pay each time. Having just come from a 5 star hotel this felt 3 star. Disappointed.

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