City Lodge Hotel GrandWest

Recent Reviews: 236

• User: 994heink

  Trip type: Couples

  Avoid dinner restaurant.

  Lovely room. However, restaurant terrible. Breakfast was nice but dinner not good at all. As a Pizza lover I looked around at Pizzas ordered by fellow customers and it looked so good. I decided to order my favorite Four Seasons (Quattro Stagione) but what a disaster. Had to hunt for ingredients specified. On top of that, corn on a pizza? It’s a no-no in my opinion. Sent half of it back with messag… Read moreLovely room. However, restaurant terrible. Breakfast was nice but dinner not good at all. As a Pizza lover I looked around at Pizzas ordered by fellow customers and it looked so good. I decided to order my favorite Four Seasons (Quattro Stagione) but what a di… Read more

• User: bazzer1911

  Trip type: Family

  Planetshakers Conference stay

  Booked 5 rooms for the duration of the conference and again was very happy with all things about the stay. We ordered breakfast packs as we needed to be out early in the morning and for the price tag of the pack it is well worth it. We were also helped with an early check in to drop our bags off which really helped. Thanks once again to all staff at this hotel. Will definitely stay here again D… Read moreBooked 5 rooms for the duration of the conference and again was very happy with all things about the stay. We ordered breakfast packs as we needed to be out early in the morning and for the price tag of the pack it is well worth it. We were also helped with an… Read more

• User: Naseema K

  Trip type: Family

  Part excellence service and hospitality withwarmth

  Special shout out to Grand West City Lodge. Amazing team intricately woven through all through all their service offerings, reception front desk, security, housekeeping, maintenance. Awesome stuff, 5 star experience ❤️. Even their online booking service is superb. Dean Samouilhan, General Manager at City Lodge Hotel GrandWest, responded to this review Dear dbnhalaalThank you for your wonderfu… Read moreSpecial shout out to Grand West City Lodge. Amazing team intricately woven through all through all their service offerings, reception front desk, security, housekeeping, maintenance. Awesome stuff, 5 star experience ❤️. Even their online booking service is sup… Read more

• User: 247LiveLife

  Trip type: Friends getaway

  Very Disappointing

  The cost of a 1 night stay for 2 people was exorbitant, and I'll never book to stay there again! Breakfast is not included in the price.The room was cramped, no plugs next to either bed to recharge phones. No information file in the rooms, so we had to go and ask for the wifi code. Modernising of the room is long overdue!All in all, not good Dean Samouilhan, General Manager at City Lodge Hotel… Read moreThe cost of a 1 night stay for 2 people was exorbitant, and I'll never book to stay there again! Breakfast is not included in the price.The room was cramped, no plugs next to either bed to recharge phones. No information file in the rooms, so we had to go and… Read more

• User: Lea H

  Trip type: Business

  great hotel

  Amazing hotel within beautiful gardens, great food and great staff, good value, nice rooms, friendly staff and management the only thing that i would say is that service at reception is rather slow but friendly. It would be perfect for a private visit, leisurely, if you are rushed on a business trip with limited time as we were, the service was slow. Dean Samouilhan, General Manager at City Lod… Read moreAmazing hotel within beautiful gardens, great food and great staff, good value, nice rooms, friendly staff and management the only thing that i would say is that service at reception is rather slow but friendly. It would be perfect for a private visit, leisure… Read more