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City Lodge Hotel Grandwest

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City Lodge Hotel Grandwest

locationCape Town, W. Cape-Cape Town-Garden Route

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About City Lodge Hotel GrandwestAbout City Lodge Hotel Grandwest

Location

Located in Cape Town, this urban hotel has the perfect ambience for parents with children.

Facility

The hotel has a lift and features 176 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The hotel offers various facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services include a 24-hour security service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Daily newspapers are available for purchase. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed or a queen-size bed. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Equipped with a telephone, satellite television, a radio and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms guarantee guests with limited mobility a carefree stay. The hotel has non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Sun loungers and parasols are available on the terrace, where guests can enjoy a quick break or relax for hours. There are many ways to relax or stay active at the hotel, including a gym, callisthenics and aerobics. Entertainment options and leisure facilities include a dance club and a casino.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day.

Amenities at City Lodge Hotel Grandwest Amenities at City Lodge Hotel Grandwest

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

95

Very Good

85

Average

36

Poor

16

Terrible

4

Recent Reviews: 236

  • User:994heink

    Trip type: Couples

    Avoid dinner restaurant.

    rating18 Aug 2025

    Lovely room. However, restaurant terrible. Breakfast was nice but dinner not good at all. As a Pizza lover I looked around at Pizzas ordered by fellow customers and it looked so good. I decided to order my favorite Four Seasons (Quattro Stagione) but what a disaster. Had to hunt for ingredients specified. On top of that, corn on a pizza? It’s a no-no in my opinion. Sent half of it back with message to chef. White wine was lukewarm in spite of complaints. No improvement. Terrible waitresses. Dean Samouilhan, General Manager at City Lodge Hotel GrandWest, responded to this review Dear 994Heink Thank you for taking the time to share your thoughts with us. We're pleased to hear that you enjoyed your room and breakfast, those are experiences we strive to make memorable.We appreciate your detailed impressions of the restaurant and your passion for pizza. Guest preferences vary widely, and we’re always looking for ways to refine our offerings to better suit individual tastes. Your feedback has been noted and will be shared with our team as part of our ongoing commitment to quality and service.We hope to welcome you back again soon and provide another enjoyable stay.Warm regards, City Lodge Hotel GrandWest

  • User:bazzer1911

    Trip type: Family

    Planetshakers Conference stay

    rating28 May 2025

    Booked 5 rooms for the duration of the conference and again was very happy with all things about the stay. We ordered breakfast packs as we needed to be out early in the morning and for the price tag of the pack it is well worth it. We were also helped with an early check in to drop our bags off which really helped. Thanks once again to all staff at this hotel. Will definitely stay here again Dean Samouilhan, General Manager at City Lodge Hotel GrandWest, responded to this review Dear bazzer1911Thank you for your feedback. We’re pleased to hear that you enjoyed your stay and found our services helpful, including the convenience of early check-in and the value of our breakfast packs. Our team strives to make every guest’s experience pleasant, and we appreciate your kind words. We look forward to welcoming you again soon.Regards, City Lodge Grandwest

  • User:Naseema K

    Trip type: Family

    Part excellence service and hospitality withwarmth

    rating21 Apr 2025

    Special shout out to Grand West City Lodge. Amazing team intricately woven through all through all their service offerings, reception front desk, security, housekeeping, maintenance. Awesome stuff, 5 star experience ❤️. Even their online booking service is superb. Dean Samouilhan, General Manager at City Lodge Hotel GrandWest, responded to this review Dear dbnhalaalThank you for your wonderful feedback. We’re so pleased that you had a great experience with our team across all areas. It’s great to hear that our service and online booking made your stay even smoother. We truly appreciate your support and look forward to welcoming you backRegards, City Lodge Grandwest

  • User:247LiveLife

    Trip type: Friends getaway

    Very Disappointing

    rating27 Mar 2025

    The cost of a 1 night stay for 2 people was exorbitant, and I'll never book to stay there again! Breakfast is not included in the price.The room was cramped, no plugs next to either bed to recharge phones. No information file in the rooms, so we had to go and ask for the wifi code. Modernising of the room is long overdue!All in all, not good Dean Samouilhan, General Manager at City Lodge Hotel GrandWest, responded to this review Dear 247LiveLife,Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Your comments regarding the cost, room amenities, and the need for modernization are important to us, and we’ll take them into consideration as we work to improve our offerings.We are pleased to inform you that the hotel is scheduled for refurbishment in the near future, and we’re confident these updates will enhance the guest experience.Thank you for bringing these concerns to our attention. We hope to have the opportunity to provide you with a better experience in the future.Best regards, City Lodge Hotel GrandWest Team

  • User:Lea H

    Trip type: Business

    great hotel

    rating15 Mar 2025

    Amazing hotel within beautiful gardens, great food and great staff, good value, nice rooms, friendly staff and management the only thing that i would say is that service at reception is rather slow but friendly. It would be perfect for a private visit, leisurely, if you are rushed on a business trip with limited time as we were, the service was slow. Dean Samouilhan, General Manager at City Lodge Hotel GrandWest, responded to this review Dear, LeahThank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the beautiful gardens, great food, and the friendly atmosphere created by our staff and management.We’re sorry to hear that your experience at reception did not meet the standard we strive for, especially during your busy visit. We value your feedback and will certainly look into this matter to enhance our service further.We hope to welcome you back soon for a more seamless experience.Sincerely, City Lodge Hotel GrandWest

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