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Krystal Beach Hotel

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Krystal Beach Hotel

locationCape Town, W. Cape-Cape Town-Garden Route

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About Krystal Beach HotelAbout Krystal Beach Hotel

Location

This hotel is located right in the heart of Gordon''s Bay.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. Guests arriving by car can park their vehicles in the car park for no extra charge. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Guests can also use the bicycle storage facilities. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. Equipped with a telephone, a television with satellite/cable channels and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex is ideal for exercise and relaxation. Sun loungers and parasols are available on the sun terrace. For those who wish to stay active while on holiday, the hotel offers fishing. Water sports enthusiasts can enjoy snorkelling and diving. After an eventful day, guests can work out and recharge in the gym. The wellness area features various facilities, such as a spa, a sauna, a beauty salon, massage treatments and anti-ageing treatments. An entertainment programme and live music are also options for entertainment.

Meals

The hotel includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Krystal Beach Hotel Amenities at Krystal Beach Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Diving

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      Gym

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

421

Very Good

179

Average

67

Poor

24

Terrible

31

Recent Reviews: 722

  • User:sabrah230562

    Trip type:

    Krystal beach unhalal breakfast when I was told on email it’s halal

    rating30 May 2026

    I asked and was told breakfast was halal only to find that it was on cereals, yogurt and omelets, really disappointing and false information as I’ve got a message with them stating halal Hotel Revenue Management, Revenue Management at Krystal Beach Hotel, responded to this review Dear guest, we appreciate the feedback. We have been in contact and trust that the issue has been resolved. Should you require any further assistance, please do not hesitate to contact the manager directly at [fb@krystalbeach.co]

  • User:gjg859513

    Trip type:

    Krystal Beach Hotel

    rating25 May 2026

    Nice and clean, could have done with a better view like promoted on the website, we were propped in the end of the hall furthest from the sea. Hotel Revenue Management, Revenue Management at Krystal Beach Hotel, responded to this review Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations, and we take your concerns seriously.We do encourage guests to enquire about room views at the time of booking, as views may vary depending on the room type selected and availability. We always aim to accommodate preferences where possible and ensure expectations are clearly communicated.Your comments are appreciated and will help us improve both our communication and guest experience moving forward. We do hope to have the opportunity to welcome you again for a more enjoyable stay.

  • User:AzGaffoor

    Trip type:

    Disrupted stay

    rating24 May 2026

    My wife and i booked to have a mini getaway, to our dismay we were woken up early Sunday morning by the speakers or event at the Hotel. This is absolutely unacceptable, the reason we booked the hotel was to have a mini break away in peace as parents of toddlers. Unfortunately this ruined our stay. Hotel Revenue Management, Revenue Management at Krystal Beach Hotel, responded to this review GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, where we need to improve. Thank you for assisting us in our continuous strive for service excellence.We sincerely apologise for the noise levels experienced during the event that was held. Your feedback has been noted and shared with the relevant team to help us better manage similar occasions in future and ensure a more comfortable stay for all our guests.

  • User:wthess217663

    Trip type:

    Krystal Beach hotel

    rating19 May 2026

    All very neat just the lace curtains can be washed otherwise all perfect and maybe a washing machine other then that everything is perfect Hotel Revenue Management, Revenue Management at Krystal Beach Hotel, responded to this review GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you back. Thank you!

  • User:infoS3773PZ

    Trip type:

    best of the best

    rating09 May 2026

    Service and the stay were just perfect. The food was brilliant and well served. The view was outstanding. Revenue Management, Revenue Management at Krystal Beach Hotel, responded to this review Thank you for your kind words about our team, rooms, food and location! We're so glad we could contribute to a memorable stay. Your compliments will be shared with the staff!

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