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Lagoon Beach Hotel

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Lagoon Beach Hotel

locationCape Town, W. Cape-Cape Town-Garden Route

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About Lagoon Beach HotelAbout Lagoon Beach Hotel

Location

The apartment hotel is situated on the beautiful Lagoon Beach, just 7 km from Cape Town's central business district and the Victoria & Alfred Waterfront, a hub of activity any time of the year. The hotel is only 2 km from the renowned Milnerton Golf Course and just 5 km from the Canal Walk Shopping Centre. Guests will find bars in the immediate vicinity, while the nightlife of Cape Town is around 10 min on public transport. The BRT bus station is just a 3-minute walk from the charming beach hotel. Other nearby places of interest include Table Mountain and Cape Town Stadium (both 7 km), Robben Island (3 km) and Winelands (40 km). Located just 20 km from Cape Town International Airport, it means that guests will be conveniently close to their destination when they arrive in the Mother City, giving them more time for their meeting or to relax.

Facility

Guests have a choice of 4 suites, 54 apartments and 225 double rooms located in two 3-storey buildings with lifts. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The complex offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A business centre with fax machine, projector and a flip chart and pens is available. 16 conference rooms are available for lectures, presentations and meetings.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The complex has family rooms and 283 non-smoking rooms.

Sport

The outdoor area features 3 pools. Comfortable sun loungers are available on the terrace. Refreshing drinks are served at the poolside snack bar. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the complex, including a spa, a sauna, a hammam, a beauty salon, massage treatments and anti-ageing treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

Meals

Various dining options are available, including a breakfast room, a café and a bar. Guests can enjoy their meals in the cosy atmosphere of the 3 restaurants, which are equipped with high chairs. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Breakfast, lunch and dinner are available. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Lagoon Beach Hotel Amenities at Lagoon Beach Hotel

  • Facilities

    • -

      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

    • -

      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

    • -

      Hotel Safe

    • -

      Kids Club

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Wifi

  • Hygiene

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      Additional hygiene measures in catering

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      Additional safety measures in catering

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      Contactless check-in/-out

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      Contactless payment

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      Digital menu (mobile phone)

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      Digital room access

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      Disinfection of plastic key card

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      Enhanced cleaning programme

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      Hand hygiene training for employees

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      Hand sanitiser

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      Health checks on staff

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      Health questionnaire

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      Housekeeping only upon request

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      Hygiene set

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      Hygiene training for staff

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      Intensified room cleaning

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Restricted buffet service

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      Room service free of charge

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

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      Wellness facilities with private area

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Canoe

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      Cycling/Mountain Biking

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      Diving

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      Gym

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      Indoor Pool

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      Massage

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

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      Windsurfing

LocationLocation

Map preview

Around this property:

Golf Course

1 km

Shopping opportunities

5 km

City Centre

6 km

Tourist Centre

6 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1018

Very Good

945

Average

382

Poor

197

Terrible

197

Recent Reviews: 2739

  • User:Devlyn S

    Trip type:

    Be careful

    rating01 Jun 2026

    CONS-Restaurant moved down the road without warning guests -TV internet doesn't work at all -Internet would disconnect at random and completely disconnect if you went to the bathroom-Bathroom door got stuck and we had to request it be repaired -Entry door to room stuck, locking us in and we had to request it be repaired -Airconditioner did not cool room -Fire alarm 8am woke us up with no information if it was a drill or a really emergency -Shower drain was clogged and flooded the bathroom and corridor on first use -Basin did not have a hole cover and plugged with bottle lid stuck in the drain-Fridge freezes everything that is inside -Fridge cooks anything on top of it-Fire alarm at 8am for no apparent reason (noticed a fire company convention at same time)-Couldn't give us single beds when requested -Water luke warm at best in shower -No mention of construction when booking-Stairs to upper pool slippery causing injury to the written -Grills by upper pool falling off with pigeon nest inside -When we checked out at 10.30am we were given a receipt with no mention of us leaving a day early and when the reception staff were questioned we were met with "that's not our problem".PROS- Cleaning staff who service the rooms do a fantastic job and I hope they are acknowledged for their professionalism and quality of work - restaurant staff are doing a fantastic job

  • User:Peter S

    Trip type: Couples

    Service Exceptional in breakfast

    rating01 Jun 2026

    We are totally thrilled by this accomodation. All our ideas and wishis were fully fulfilled! The entire staff in the breakfast room and especially „Sonia Sidinana“. She has touched our hearts. We wish her and her family all the best. We were also very impressed by the friendliness and helpfulness of „Matthew“ in hotel management who made much possible that previously seemed impossible.

  • User:David M

    Trip type: Couples

    The Smell Was Only the Beginning

    rating24 May 2026

    We arrived to a pungent odor filling our room. I went online to discover that sometimes the lagoon emits landfill-like smells. The linens were stained. The heater didn't work. The phone didn't work, so to get room service I had to walk 200 meters to the restaurant. I contacted the Host Agent within hours to seek a refund so we could go elsehwere but was refused. If you ignore this review and try anyway, I recommend you not pay in advance. We paid for 2 weeks. We rented through Marriott Homes and Villas, whom I thought I could trust. It was my first and only experience with MHV. Pieter B, at Lagoon Beach Hotel & Spa, responded to this review Dear David M, THANK YOU for visiting the Lagoon Beach Hotel and Spa. I am truly sorry that we did not meet and exceed your expectations during this stay. Please will you reach out to me so I can gather more information about the room you were allocated in order for me to take the appropriate corrective action. I would sincerely appreciate the additional engagement. Sincere regards, Pieter Buitendag - General Manager

  • User:lesley295

    Trip type: Business

    THANK YOU, BUT NO THANK YOU

    rating17 May 2026

    Room was clean & neat, looks like it was recently upgraded. No hand soap in the bathroom hand dispenser. Bathroom hand basin outlet plug pipe, completely blocked - "lovely" when trying to brush your teeth, with filthy water filling up the basin. Staff preparing breakfast for a Conference Group, having their morning briefing outside our room, extremely noisy. Once we had finished dinner, had to hunt for someone to remove the soiled plates, very sad as there was only one other couple in the restaurant, which makes you wonder "WHY?" they are so quiet. Pieter Buitendag, General Manager at Lagoon Beach Hotel & Spa, responded to this review Dear Lesley295, THANK YOU for visiting the Lagoon Beach Hotel and Spa - I am truly sorry that we did not meet and exceed your expectations. Your feedback has been shared with our operational TEAM and we will ensure we take immediate corrective action in this regard. We hope you will grant us an opportunity in future to show you in person the improvements we've made. Sincere regards, PIETER BUITENDAG - General Manager

  • User:Verototoo

    Trip type: Solo travel

    Dinner at Au Bleu

    rating21 Apr 2026

    When you arrive and enter the hotel, you are stopped in front of a very basic table before to access the reception. That's the security check that asks you for your ID and why you are coming in.I booked a table at the restaurant and was asked to go there.I arrived early and wanted to have a walk around to check if I would like to stay there or check the other restaurants. I was not allowed and was requested to ask to the reception to be escorted. Nobody was available, so I did my own tour. Not much to see, but especially no atmosphere. Big empty halls and conference rooms, with only white walls - no deco. It looked like a government building.My tour was quick.I went to the restaurant and have been seated to a window table. It was night, so I couldn't see much, but I guess the view is nice during the day. So good point for the table selection.I placed my order for the menu.Starter was the pear and camembert tart. I liked the combination, but I found it a bit too sweet. Creative.The main was the grilled line fish with caper and lemon beurre blanc. I found the fish a bit dry. The seasoning was nice. The serving was quite big.The dessert was the pear and ginger toffee pudding. Taste and texture were quite good. I was not hungry anymore, so couldn't appreciate it as much as I would have.Service was friendly and accommodating. a bit slow at some stage.Unfortunately, my dinner was ruined by the table next to me, who came to the restaurant to watch movies, and didn't understand that in a common space, you have to put headset. Problem of atmosphere as well. That was a reminder to avoid restaurant in hotels. Pieter B, at Lagoon Beach Hotel & Spa, responded to this review Dear Veronique - THANK YOU for visiting the Lagoon Beach Hotel and Spa. We appreciate your patronage and feedback. We will take corrective action with our security and front office team to ensure we handle similar requests better in future. Sincere regards, PIETER BUITENDAG - General Manager

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