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Southern Sun Newlands

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Southern Sun Newlands

locationCape Town, W. Cape-Cape Town-Garden Route

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About Southern Sun NewlandsAbout Southern Sun Newlands

Location

This hotel is set in the lush garden suburb of Newlands in Cape Town. It is perfectly positioned to provide easy access to all major highways and tourist attractions. It is a great base from which to explore numerous historic and scenic routes including the beautiful False Bay, the seasonal sighting points of Southern Right Whales and the quaint villages of Simonstown and Kalk Bay. Coastal cruises, basking on the pristine Cape beaches, sightseeing and shopping are all just a short trip away.

Facility

The hotel has 2 lifts and features 162 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) ensure optimal comfort. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. There are many ways to relax or stay active at the hotel, including a gym, callisthenics and a spa. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The dining area includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Southern Sun Newlands Amenities at Southern Sun Newlands

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

442

Very Good

202

Average

45

Poor

14

Terrible

11

Recent Reviews: 714

  • User:218herbertd

    Trip type: Business

    Southern Sun, Newlands

    rating28 May 2026

    Great reception although my first engagement was not so good as they wanted full payment upfront for the days I will be there. I had planned to settle my bills on checkout as is usual practice. Had to make arrangements on a weekend to have the money sent to me from Kenya. Anyway I loved my stay there though booked on BB. The drivers were courteous but if on a budget hail cab an avoid using the hotel transport, though they are safer if you are a visitor Southern Sun Newlands, General Manager at Southern Sun Newlands, responded to this review Good Day HerbertThank you for taking time to share your feedback with us.We are glad to hear that you enjoyed your stay with us despite the engagement you experienced at check in.We value your feedback about the transfer service the hotel provides.Delivering exceptional service and creating memories for our guests is our backbone at Southern Sun Newlands Hotel and look forward welcoming you back in the near future.Kind RegardsDelnayde Esterhuizen

  • User:RHS_Brighton

    Trip type: Business

    Sifundo is a great Barman :)

    rating20 Mar 2026

    I just spent 3 days at a workshop at Southern Sun Newlands. Catering was great. Every evening sent in the bar looked after by fantastic barman Sifundo- thank you. Southern Sun N, at Southern Sun Newlands, responded to this review Good day RHS_Brighton Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear that you enjoyed the catering during your workshop and that your overall experience was a positive one. It is especially rewarding to know that your evenings at the bar were well looked after by Sifundo – I will be sure to pass along your kind compliments to him, as recognition like this means a great deal to our team.We truly appreciate your support and hope to welcome you back again soon for another enjoyable stay.

  • User:Chistine N

    Trip type: Business

    Poor Customer Service & WiFi Issue

    rating05 Mar 2026

    My stay at Southern Sun Newlands was unfortunately disappointing.On arrival on Wednesday, 4 March 2026, I was given the last room on the 3rd floor near the road. The noise from passing cars was very noticeable, making it difficult to rest. The room also did not have a working Wi-Fi connection. I would strongly advise guests to avoid this particular room if possible.I returned to reception and requested a room change. I was then given Room 320 on the same floor. This room was better and the internet worked. However, my luggage was not brought to the room as expected, and I had to follow up with staff before it was eventually delivered.I also experienced poor service at the hotel restaurant on the evening of Wednesday, 4 March. I had dinner with a colleague and we both ordered ribeye steak. My colleague’s meal arrived first, while I had to wait much longer for mine. When I asked why the meals were not served together, the waitress explained that it was because I had ordered my steak well done. By the time my food was finally served, my colleague had already finished her meal, which was quite disappointing.Based on this experience, I would hesitate to recommend Southern Sun Newlands.🙁 Southern Sun Newlands, Guest Services / Front Office at Southern Sun Newlands, responded to this review Dear Chris C,Thank you for bringing these matters to our attention and for taking the time to share your experience with us.We would also like to thank you for discussing the concerns with Pretty during your stay. We trust that the refurbished room you were moved to is meeting your expectations and providing a more comfortable environment for the remainder of your visit.Please accept our sincere apologies for the inconvenience you experienced on arrival on Wednesday, 4 March 2026. We regret that the initial room allocation was affected by noticeable road noise and that the Wi-Fi connection was not functioning properly. Your feedback regarding this room has been noted and has been reviewed with our team resolve.We also apologise for the delay in having your luggage delivered to Room 320 and for the need to follow up with staff. This is not the level of service we aim to provide.We understand how disappointing it must have been for your meals not to be served together, particularly when dining with a colleague. Your feedback regarding the service and timing of the dishes has been shared with our Food and Beverage team so that we can improve our coordination and ensure a better dining experience for our guests.We truly appreciate you bringing these matters to our attention, as it helps us improve our service and ensure the rest of your stay is memorable.Best regardsKaylene Safers

  • User:Kelvin M

    Trip type: Business

    No Smart or Digital TV,Short shower,Slow Wifi.

    rating25 Jan 2026

    Its 2026 and they have an old analogue television that cant access the internet. I could not access youtube or netflix hence i did not enjoy the stay. Wifi that gets to the room is extremely slow. The shower was too short.If you are tall you will struggle to shower as the shower is above the bath tub. Southern Sun N, at Southern Sun Newlands, responded to this review Good day Kelvin Thank you for taking the time to share your feedback with us.Please accept our sincere apologies that your stay did not meet your expectations, particularly with regard to the in-room technology, Wi-Fi connectivity, and bathroom layout. We understand how important these aspects are to overall comfort and convenience.We would like to assure you that the hotel is currently undergoing a refurbishment programme, which includes upgrades to our televisions and enhancements to our bathrooms. These improvements are aimed at providing a more modern and comfortable guest experience.We also appreciate your comments regarding the Wi-Fi speed and will be reviewing this to ensure a more reliable connection for our guests.We hope to have the opportunity to welcome you back in the future once these upgrades have been completed.

  • User:Rich B

    Trip type: Family

    Book it and stay

    rating21 Dec 2025

    If I could have given 6 stars I wouldLovely greeting from staff Recently refurbished rooms I thinkBreakfast was just AWESOME wish I was staying longer Southern Sun Newlands, Guest Services / Front Office at Southern Sun Newlands, responded to this review Dear Rich B,Thank you for your feedback, and for taking the time to write about your visit.We are glad you enjoyed your stay and breakfast with us!We look forward to welcoming you back to Southern Sun Newlands soon!Kind regards,Kaylene SafersDeputy General Manager

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