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The Westin Cape Town

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The Westin Cape Town

locationCape Town, W. Cape-Cape Town-Garden Route

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About The Westin Cape TownAbout The Westin Cape Town

Location

This modern luxury hotel lies by the Victoria and Alfred Waterfront with its numerous shopping and entertainment opportunities and is also connected with Cape Town International Convention Centre. Blue Train Station and the Cruise Liner Docking Harbour are also in the hotel's vicinity. The nearest beach is just 5 km from the hotel whilst Cape Town airport is 22 km from the hotel.

Facility

Guests have a choice of 32 suites, 356 single rooms and 127 double rooms located in two 19-storey buildings with lifts. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A business centre with fax machine and projector is available.

Rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning and individually adjustable heating ensure comfortable temperatures. Many units feature a sea view, which creates a particularly lovely ambience. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. A kitchenette with a mini fridge and a tea/coffee station is also provided as standard. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a DVD player, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pool complex includes both indoor and outdoor pools, which are in part heated. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers and parasols are available on the sun terrace. For guests who wish to keep active, cycling/mountain biking, golf and horse riding are available. Water sports enthusiasts can enjoy snorkelling and diving. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, hydrotherapy treatments and a solarium.

Meals

Dining facilities include a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Catering options include bed and breakfast and half board. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at The Westin Cape Town Amenities at The Westin Cape Town

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Heated Pool(s)

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Restaurants

1 km

Public Transport

1 km

Shopping opportunities

1 km

Bars / Pubs

1 km

Beach

5 km

Golf Course

10 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1675

Very Good

836

Average

217

Poor

81

Terrible

77

Recent Reviews: 2886

  • User:Kim J

    Trip type: Business

    Comfortable stay - excellent facilities

    rating10 Jun 2026

    This hotel is located across from the convention centre. Large spacious rooms and great bathroom with separate bath. Very clean and staff are very attentive and professional. Breakfast was good - menu for other meals okay. Would definitely recommend.

  • User:Alina B

    Trip type: Business

    Above and Beyond: Outstanding Service When I Needed It Most

    rating03 Jun 2026

    I had barely arrived in Cape Town when I managed to leave my backpack in the vehicle that brought me from the airport. The bag contained my laptop, medication, charger, and other important personal belongings, and I was convinced I would never see it again.What happened next was extraordinary.Although the incident occurred outside the hotel and was not The Westin Cape Town's responsibility, Dean Horn and Shane Ford immediately stepped in to help. They treated the situation with urgency, professionalism, and genuine care. Through persistence, investigation, and a remarkable commitment to helping a guest in distress, they were able to locate the vehicle and ultimately reunite me with my backpack.What impressed me most was not only their professionalism, but their kindness. At a moment when I felt overwhelmed and discouraged, they remained calm, reassuring, and determined to help.I travel internationally on a regular basis and stay in many hotels around the world. I can honestly say that the service I received from Dean and Shane ranks among the finest examples of hospitality I have ever experienced.Thank you, Dean, Shane, and the entire Westin Cape Town team for turning what could have been a disastrous start to my visit into a memorable example of exceptional service and human kindness. Lizan Venter, Guest Services / Front Office at The Westin Cape Town, responded to this review Dear alinab587,Thank you for sharing your wonderful experience at The Westin Cape Town.We are delighted to hear that you enjoyed your stay with us and that our various associates, especially Shane and Dan have made such an impact in creating a memorable stay. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences.We look forward to welcoming you back for another memorable stay.Warm regards,The Westin Team

  • User:MikeJet88

    Trip type: Solo travel

    Excellent Stay!

    rating31 May 2026

    I completed a 4-night stay at the Westin Cape Town and had a pleasant experience. From check-in to check-out, the staff were courteous and helpful. My Marriott Lifetime Platinum status was recognized at check-in, leading to an upgrade. The Executive Club offered daily canapes from 1600-1900 which was a lovely feature. The indoor and outdoor pools, as well as the sauna and steam room, were wonderful options after a full-day of sightseeing. The hotel offers a daily scrumptious breakfast buffet from 0630-1030 on the Ground floor. It is located a quick drive or 20 minute walk to the V&A Waterfront. I would gladly stay again! Lizan Venter, Guest Services / Front Office at The Westin Cape Town, responded to this review Dear MikeJet88Thank you for sharing your wonderful experience at The Westin Cape Town. We are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences.We look forward to welcoming you back for another memorable stay.Warm regards,The Westin

  • User:Navigate29717404789

    Trip type: Family

    SPA AT THE WESTIN

    rating23 May 2026

    Spa Massage treatment was VERY unprofessional and disappointing. Even though the facility is 5 star, the STAFF are NOT trained to 5 star standards.In the steam/ sauna room the cleaning lady came to complain about how difficult her life was, expecting some kind of monetary offering. She began cleaning & complaining as soon as I entered the sauna, and continued complaining until she saw another person walk past. The Massage therapist was even MORE disappointing, she pretends to be a PSYCHIC and gets into your life details, saying she can see things and gets information from the “spiritual world”, she also did not stop talking the entire duration of the massage and totally RUINED the experience. I regret that I did not ask her to leave the room, I would have preferred a refund or another therapist. I would never book any treatment here again unless I was assured that the staff are finally trained to do their job. Mincha Parker, Guest Services / Front Office at The Westin Cape Town, responded to this review Dear Navigate29717404789,Thank you for taking the time to let us know about your experience t our Heavenly Spa.Please accept our sincere apologies that we failed to meet your expectations.We continuously strive to provide a superior service for every guest; therefore, your feedback is really important to us. Please be assured that we will investigate your feedback and take the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to turn your experience around.Be Well,The Westin Cape Town Team.

  • User:timbrad

    Trip type: Couples

    Wonderful Stay

    rating20 May 2026

    We just finished a lovely stay at the Westin Cape Town. We checked in for one night before departing on safari and they we kind enough to store a portion of our luggage for a week. Upon returning we stayed for another four nights and thoroughly enjoyed the hotel. Breakfast was wonderful, very well serviced with multiple offerings. The Westin Club lounge was a great way to end the day. Overall, one of our best Westing stays. Lizan Venter, Guest Services / Front Office at The Westin Cape Town, responded to this review Dear timbrad,Thank you for sharing your wonderful experience at The Westin Cape Town. We are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences.We look forward to welcoming you back for another memorable stay.Warm regards,The Westin Cape Town

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