The Shilla Jeju

Name: The Shilla Jeju
Address: 75, Jungmungwangwang-ro 72beon-gil, Jeju- Do, south-korea
Telephone: +44-204-505-9777
Rating: 4.3

Seogwipo City, Jeju- Do, South Korea

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About The Shilla Jeju

location

The hotel is set in its own private 21-acre cliff-top gardens on a hill at the centre of the comprehensive Jungmun Resort Complex, on the south coast of Jeju lsland. It overlooks the Pacific Ocean, and enjoys one of the most spectacular settings on the stunning island. It lies about a 50-minute drive from Jeju International Airport by limousine bus or taxi.

facility

A pleasant ambience awaits guests in 429 rooms, including 38 suites, 172 single rooms and 217 double rooms. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service (for a fee), a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. All rooms are carpeted and include a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

Whether sporty and active or in need of a more restful kind of holiday, guests will find the perfect place to leave everyday life behind in the pool complex, which includes 3 indoor and outdoor pools. There are children's pools as well. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, tennis, golf and horse riding are available. Sports options available to guests include aerobics or, for a fee, a gym. There is a wellness area with a spa, a steam bath and massage treatments. Subject to charge: a sauna. Leisure facilities include an entertainment programme, a kids' club, live music and a casino.

meals

Dining facilities include a dining room, a breakfast room, a café, a bar and a pub. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. A continental breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at The Shilla Jeju

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Shops
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  Casino
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  Conference Room
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  Room Service
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  Laundry Service
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Barbeque
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Fridge
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  Safe
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  TV
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  Bathrobes
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
Transfers
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  Airport Transfers
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  Shuttle Service

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

438

Very Good

217

Average

Poor

Terrible

Recent Reviews: 764

User:AZ7710
Trip type: Couples
An Exceptional 6th Anniversary Return to The Shilla Jeju
27 Jun 2026
Six years ago, my wife and I stayed at The Shilla Jeju for our honeymoon. This year, we returned to celebrate our 6th wedding anniversary. Before our stay, I simply mentioned the occasion in a brief note.To our delight, the hotel staff took the time to look up our previous stay and thoughtfully assigned us a room close to our honeymoon room. This level of personalized service truly touched us.I would especially like to thank Ms. B. B. Kim, the manager who handled our check-in. She was exceptionally professional, warm, and attentive throughout the entire process. Thanks to her outstanding hospitality, our anniversary trip got off to a wonderful start.The Shilla Jeju continues to provide truly world-class service. We are deeply grateful for making our return visit so memorable, and we look forward to coming back again.
User:Shampeu
Trip type: Friends getaway
Beautiful property
25 Jun 2025
Driving up to this property you can feel how elegant and grand it is. It's sprawling. It was in a great location to walk to the Botanic Garden, the Cheonjeyeon Falls, and many other local hot spots. We did have some issues. The rooms were very dated and could use a refresh. The air conditioner never cooled our room and it was very hot. All of the restaurants close at 10 but you cannot order food after 9. This was unfortunate because we arrived late and wanted food. We finally ate at the bar. The pools were very crowded. The locker room could have been nicer. The breakfast buffet was nice and the food quality was good but not great. ?? ??, ??? at The Shilla Jeju, responded to this review Dear, ShampeuThank you for taking the time to share your experience at The Shilla Jeju. We are truly honored by your generous praise and thoughtful observations. It is incredibly rewarding to know that so many aspects of your experience left a lasting impression. Your kind recognition means a great deal to all of us, and it encourages our team to continue striving for excellence in every detail. We also genuinely appreciate your feedback and will take your comments into consideration so we can provide you with better service in the future.Thank you once again for your warm praise. It was our pleasure to host you, and we sincerely hope to welcome you back for another memorable stay at The Shilla Jeju.Thank you.
User:ukchris1982
Trip type: Couples
Extra charges everywhere. Stupid systems
03 Jun 2025
Never in my life have went to such an ordeal to sit by the pool. Firstly you must ring the reception to reserve a sunbed. Then you must walk passed the pool (and all of the empty sunbeds) completely to go to the fitness centre reception but this door is locked so you have to go all the way back, through the entire hotel to enter from the 'correct side' Where finally you are given the key to get through the locked door and access to the promised sunbed - only to tell them towels would be helpful. Surely the reservation includes towels???? You can't access the adults only pool without 20000 won charge for 2 hours. Simply unacceptable. What is the purpose of this?Crazy system. 1 hour after making the sunbed reservation we got to sit down!!!Only for them to do an inspection and close the entire pool area. Why? Why do the pool inspection in the middle of the day? Why not at 10pm or 6am when it is closed?Simply staggeringly annoying for paying guests. The hotel might have been nice 20 years ago but it is dated to look at. The lobster spaghetti was lovely and packed with seafood - but it does cost a lot. I think the management lacks sense and could easily sort these annoyances out and it would be worthy of 3 stars. ?? ??, ??? at The Shilla Jeju, responded to this review Dear, ukchris1982Thank you so much for taking the time to share your experiences regarding your recent stay with us. Please accept our sincere apology for disappointment you experienced during your stay.We genuinely appreciate your feedback and will take your comments into consideration so we can provide you with better service in the future.Thank you.
User:juergd
Trip type: Friends getaway
A Pinnacle of Luxury, Culinary Excellence, and Serene Island Escape
25 May 2025
User:Eunyi87
Trip type: Family
Fun with Family
20 Jan 2025
This hotel is great for families and larger group.It's one of the biggest resort in Jeju also one of the oldest 5 star.The grounds is huge with a lot of trails connecting to the beachand resorts next to it.It is a little outdated and older but their service is top notched and great for FAMILY fun. Also the there are a lot of food restaurant option on site but it is $$$$. If you are a couple looking for a quiet tranquil getaway i would stay here. ?? ??, ??? at The Shilla Jeju, responded to this review Dear Eunyi87,Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very pleased to hear that you were satisfied with attentive service.All of us at The Shilla Jeju hope that we will have the pleasure of welcoming you back again soon. We wish you safe travel.Thank you.