Ac Hotel Seoul Gangnam

Recent Reviews: 56

• User:Dante S

  Trip type: Family

  excelent option in seoul

  06 Jun 2026

  I recently saw a negative review mentioning Chloe Moon, and I honestly wanted to share my experience because it was completely different.I stayed at this hotel last year and had a really great time. The rooms were always clean and comfortable, the food was very good, and the location was perfect for my trip.What I remember the most, though, is how kind and helpful the staff were. In particular, Chloe Moon was incredibly nice during my stay. At one point I lost my phone, and she genuinely took the time to help me get it back. she actually made an effort to help, and I was very grateful for that.She also gave me recommendations around Seoul and was always friendly whenever I had questions. Small things like that can make a big difference when you’re visiting another country.I have very good memories of my stay in Seoul, and this hotel was definitely part of that experience. I would happily stay here again if I return in the future.Thank you to Chloe and the rest of the staff for making my trip more enjoyable. I loved that there was an olive young like 3 minutes away walking from the hotel 😍, and there are nearby restaurants and cafes and there is a convenience store in front of the hotel.

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• User:nomad4y

  Trip type: Business

  Extremely Disappointing Stay – Think Twice Before Booking

  26 May 2026

  Very disappointing experience at AC Hotel Seoul Gangnam (AC 호텔 서울 강남). I have stayed in many Marriott properties before, but this was honestly one of the worst experiences.I was informed during check-in that the disability-accessible room was almost the same as a normal room, but nobody explained there was no proper shower cubicle and only a shower curtain. The entire bathroom floor became soaking wet after every shower, which was extremely inconvenient.What disappointed me most was the service recovery. When I raised my concern, the front office staff, Chloe Moon, was rude and unhelpful instead of trying to solve the issue. I was repeatedly told nothing could be done because I accepted the early check-in arrangement, and she even suggested I move to another hotel if I was unhappy.Compared to my recent stay at Moxy Insadong, where the hospitality and friendliness were excellent, this experience was a huge contrast.Very disappointed with the overall hospitality standard. Think twice before booking this hotel, especially if you expect proper Marriott service and guest care. Unfortunately, I will not return again. Front Office J, at Ac Hotel Seoul Gangnam, responded to this review Dear nomad4y,On behalf of front office team at AC Hotel by Marriott Seoul Gangnam, I would like to extend my sincerest apologies for the disappointment and frustration you experienced today. It is truly regrettable that our service did not meet your expectations, and I deeply empathize with the inconvenience and discomfort you encountered.We understand how upsetting this situation must have been, and I assure you that your concerns are being taken very seriously. Due to the hotel’s high occupancy today, our flexibility in offering immediate room changes was limited. Nevertheless, we have prepared a Deluxe City View room upgrade for you. Once you return to the hotel, please kindly stop by the front desk, and we will assist you with the transfer right away.For the remainder of your stay, we will do our utmost to ensure that you experience only the highest level of comfort and hospitality at our hotel. Additionally, I will personally ensure that this case is thoroughly reviewed with our team. We will use it as an important learning opportunity to educate and train our staff, so that similar issues are prevented in the future. Your feedback is invaluable in helping us improve, and I truly regret that your stay did not reflect the high standards we strive to uphold.Once again, I extend my heartfelt apologies for the disappointment and discomfort caused. We greatly appreciate your patience and understanding, and we hope to restore your trust in our hospitality.If you have any further requests or questions during your stay, please do not hesitate to reach out to me directly. I will be more than happy to assist you anytime.Thank you.Warm regards,Jenna JungDirector of Rooms

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• User:Andrew K

  Trip type: Business

  Good hotel for a business trip

  14 Nov 2025

  I stayed here recently for work. I was able to get checked in very early around 10am and was able to get an upgraded room. Minibar items are free. They sent me a fruit plate which was nice. The rooftop bar is great and you can select drinks there as a welcome amenity. This was my 2nd time staying at this hotel and I expect to go back again on future business trips.

• User:Nikhil941

  Trip type: Business

  Business trip - good hotel

  05 Oct 2025

  Stayed at this hotel for recent business trip to Seoul. On the whole, it was a good stay with a comfortable room, which had all the amenities that you needed to make it comfortable for a business traveller. The service was good and front desk also was very efficient. As it relates to the food, I tried some room service for breakfast, and then I had a buffet breakfast on one morning. It was nice overall. Nothing fancy but as you’d expect from a business hotel. Hotel was located quite well in Gangnam district with easy access to a number of restaurants and a little bit of shopping.If there is just one thing I’d like to note, it’s that the room was a little bit smaller than I would have expected at that price point, but having said that it was comfortable. The bed was comfortable. Air conditioning was on point. Bathroom had everything you needed (except a dental kit as apparently that is not provided as per a law in Korea!).

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• User:Datcy

  Trip type: Business

  Best stay closer to Commercial hub

  01 Aug 2025

  Previledged to stay in this hotel for a short duration. The hotel staff was kind and supportive. Rooms clean and suit for a solo traveller. Accomodation is closer to city center and public transport. Helpdesk is very cooperative and room service was quick too. Food was excellent !