Grand Mercure Ambassador Hotel And Residences Seoul Yongsan

Recent Reviews: 807

• User:Eric C

  Trip type: Family

  We feel the warm hospitality😊

  30 May 2026

  Such a good hospitality to allow us for an early check-in to start our 5-night stay👍👍 Seoul Dragon City, Marketing at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, responded to this review Dear ericcG8417RW,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your wonderful 5-star review.We are delighted to hear that you felt our warm hospitality and that we were able to accommodate an early check-in for the start of your 5-night stay. We understand how valuable it can be to settle in and begin enjoying your trip as soon as possible, so we are pleased that this contributed positively to your experience.Your kind words are truly encouraging for our team, and we will be sure to share them with our colleagues.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next visit to Seoul.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

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• User:Marvin Ryan C

  Trip type: Family

  Great experience.

  15 May 2026

  Great hotel, super spacious rooms, good food, exceptional service. And thank you to Vlad for making sure we get to the airport hassle-free. Seoul Dragon City, Marketing at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, responded to this review Dear marvinryanc,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your wonderful review following your recent stay with us. We are truly delighted to hear that you enjoyed our spacious rooms, dining experience, and the service provided by our team.Your kind recognition of Vlad is especially appreciated, and we will be very pleased to share your thoughtful compliments with him. It is wonderful to know he was able to assist in making your airport transfer smooth and hassle-free.We sincerely appreciate your generous ratings across all aspects of your stay, and we hope to have the pleasure of welcoming you back again for another memorable experience in Seoul.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

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• User:Getaway65641345349

  Trip type: Business

  Great Staff

  11 May 2026

  All staffers at the Mercure are super nice and very attentive Seoul Dragon City, Marketing at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, responded to this review Dear Getaway65641345349,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your kind review and for choosing to stay with us.We are delighted to hear that you found our team members to be attentive and welcoming throughout your stay. Your warm words mean a great deal to us, and we will be very pleased to share your compliments with all of our staff.Providing friendly and thoughtful service is something we truly value, so it is always rewarding to know that our efforts helped make your experience enjoyable.We sincerely hope to welcome you back again for another pleasant stay in the near future.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

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• User:Peter A

  Trip type: Family

  Great for families; good value for size and excellent location

  10 May 2026

  We are a family of five (two adults, one child, and two infants) that stayed in the two-bedroom/two-bathroom suite for 16 nights. The hotel is very well situated with convenient walking distance to Yongsan and Sinyongsan Stations. We were able to get to nearby attractions such as Hongdae and Myeongdong in four subway stops. The hotel also offers free parking, which was great for us since we also had a rental car for the duration of our stay. Views from the upper floors are excellent. Our suite was on the 29th floor and we had panoramic views of Yongsan, Han River, and Yeouido. While the Grand Mercure lobby is smaller than the neighboring Ibis Style, it still felt grand with its high ceilings. It was also very welcoming, due mainly to the hospitable staff. We walked in with three crying children that were jet lagged and sleep deprived after our 13 hour flight to Seoul. Despite the chaos, the staff remained calm and were quick to help. Special shoutout to Vlad M. at the concierge counter. He was the first staff member to greet us and help get us situated. He had a great attitude and helped us transport all of our luggage from our car to our room. He was also our final touch point at the hotel as he helped transport all of our luggage to the car prior to our departure. Great experience from arrival to departure. He is a standout young gentleman with a good work ethic and service-minded attitude. I hope management recognizes him for his exceptional service.The two-bedroom suite was well appointed with a full set of kitchen appliances (refrigerator, microwave, dishwasher, oven), washer/dryer, as well as cookware, plates, and utensils. This made it especially convenient for when we wanted to prepare a meal in the room. Maid service was quick and reliable with it usually completed by the time we returned to our room after the day. We have two infants and the hotel was able to provide two cribs for a fee. This was a huge help. They were also able to accommodate our humidifier and air purifier requests.The hotel has excellent dining options as well as room service options. We opted for daily breakfast at the hotel in the Executive Lounge. It had a full array of Western and Korean dining options. We enjoyed it for the duration of the stay. What made it even more enjoyable was being greeted by Ally (Allie) L. at the entrance almost every single day at 6:30AM-7:00AM. She had the warmest smile and was very hospitable despite it being very early in the day. She was quick to adjust the table to make room for our twin stroller so that our family could eat comfortably. She always wished us a great day as we left to start our day. She became a part of our daily routine and we would notice when she was not there on her days off. On our final day, we had to take a photograph with her and she even gifted our son a Drako doll (the mascot of Seoul Dragon City that my son had been asking me for since the start of our trip). She greatly improved our stay at Grand Mercure and I hope the management recognizes her for her exceptional service.Pricing was reasonable relative to competing properties in Seoul and the size of the room (~1,200 SF). We opted for the flexible rate but it would have been more affordable had we done the advance pay rate.We plan to return on our next visit to Seoul. Highly recommended to anyone considering a stay here! Seoul Dragon City, Marketing at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, responded to this review Dear E8214IOpetera,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for taking the time to share such a detailed and heartfelt review of your recent stay with us.We are truly delighted to know that your family of five had a comfortable and memorable 16-night stay with us. It is wonderful to hear that you enjoyed the spacious two-bedroom suite, the convenient location near Yongsan and Sinyongsan Stations, the panoramic views from the 29th floor, as well as the convenience of our in-room facilities and complimentary parking.Most importantly, thank you for your incredibly kind words regarding our team members. We were especially touched to read your comments about Vlad and Ally. Both Vlad and Ally were genuinely very happy and deeply touched after hearing your feedback. Your recognition meant a great deal to them, and we have gladly shared your wonderful compliments with both of them and the management team.We are so pleased that Vlad was able to make your arrival and departure smoother and more comfortable, especially after your long journey to Seoul. Likewise, Ally was truly delighted to know that her warm greetings each morning, attention to your family’s comfort, and small gesture for your son became such meaningful parts of your stay. Creating these memorable moments for our guests is exactly what we strive for every day.It is also wonderful to know that the suite amenities, housekeeping service, Executive Lounge breakfast, and family-friendly arrangements such as the baby cribs helped make your extended stay more enjoyable and convenient.Thank you once again for your thoughtful recommendation and for choosing to stay with us during your time in Seoul. It would be our absolute pleasure to welcome you and your family back on your next visit.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

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• User:Sightsee10586782189

  Trip type: Family

  Lack of management attention to serious room issues

  25 Apr 2026

  While the location is convenient both if you are driving or want to use public transport and although all staff are super friendly and polite, then this hotel has some serious system issues in the room. We were woken up at 4am with all light suddenly coming on without it being possible to turn off. Additionally, all aircons suddenly send only very hot air into the room with the degrees going from 24 to above 30 degrees in 30 minutes, again without any possibility to stop the hot air. Despite technicians working on it for more than an hour, nothing could be done and in the end we had to change room at 6am. Not a single approach from management apologising. No offer of compensation. Complete ignorance despite the nice "Ashley" promising to discuss with management. Very disappointing, and as we in fact learned from staff that this happens often, then I would not recommend this hotel to others. And by the way, noisy construction outside during the day starting early morning. Seoul Dragon City, Marketing at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, responded to this review Dear Sightsee10586782189,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for taking the time to share your feedback. We truly appreciate your continued visits to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, and we are sincerely sorry that this recent family stay did not meet your expectations.First of all, please accept our sincere apologies for the inconvenience caused by the unexpected room control system issue during the night. We fully understand how stressful and exhausting it must have been for your family to experience the lights turning on unexpectedly and the room temperature rising uncomfortably during the early morning hours, ultimately requiring a room move at around 5am.Our team responded immediately upon receiving your request, and after inspection, it was confirmed that the room control system required replacement parts and could not be repaired immediately during the night. To minimize further discomfort, we arranged a room move as quickly as possible.We also sincerely regret that the overall follow-up after the incident left you feeling unsupported and disappointed. During the room move, our team provided a recovery amenity and remained available to assist throughout the situation; however, we understand that the communication and overall handling afterward did not leave you with the sense of care and reassurance you expected following such a disruptive overnight experience. We truly apologize for this impression.In addition, we are sorry for the inconvenience caused by the external construction noise during the daytime. Although this work is outside of the hotel’s direct control, we completely understand how it may have affected the comfort and relaxation of your stay.While this was an unexpected technical malfunction rather than a widespread issue, we fully understand that this does not lessen the inconvenience caused to your stay. Please rest assured that the affected room was fully repaired immediately afterward and is now operating normally.At the same time, we sincerely appreciate your kind comments regarding our location, cleanliness, Wi-Fi, and your previous comfortable experiences with us. It means a great deal to know that you have enjoyed staying with us in the past, which makes us regret even more that this visit affected your overall impression.Your feedback has been shared with the relevant teams, and we will continue reinforcing our guest communication and service follow-up training to improve our service moving forward.Thank you once again for your honest feedback. We truly hope to have another opportunity to welcome you back and provide you with the comfortable and seamless stay you have previously experienced with us.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

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