L7 Myeongdong By Lotte

Recent Reviews: 1281

• User:AnnaJ1345

  Trip type: Solo travel

  A 10 Out of 10 Location

  10 Jun 2026

  The property's excellent location is one of its biggest strengths, with convenient access to the airport bus stop and just a few minutes' walk from the vibrant Myeongdong shopping district. The rooms were clean, the staff attentive and helpful, and the self-service laundry facilities were excellent. Additional highlights included the rooftop bar, foot spa, and a comfortable guest lounge with complimentary tea and coffee.On the downside, the room layout (in King size bed rooms) was somewhat unusual and not particularly practical. The use of paper cups for in-room tea and coffee was disappointing, and the breakfast buffet offered limited variety. In addition, food items were replenished rather slowly, which detracted from the overall dining experience. Lee David, 제너럴 매니저 at L7 Myeongdong By Lotte, responded to this review Dear guest,Thank you for staying with us and sharing your experience at L7 MYEONGDONG by LOTTE HOTELS.We are delighted to hear that you enjoyed our convenient location and found it to be a significant advantage during your visit. It is wonderful to know that the cleanliness of our rooms and the attentiveness of our staff stood out during your stay. We are also pleased that you appreciated the self-service laundry facilities, rooftop bar, foot spa, and guest lounge offerings. However, we regret to hear that the room layout in the King size bed rooms did not meet your expectations. We acknowledge your concerns regarding the use of paper cups for in-room beverages and the limited variety in our breakfast buffet. The feedback about the slow replenishment of food items during breakfast is also noted. We apologize for any inconvenience these issues may have caused during your stay.We are committed to addressing your feedback and enhancing our services, ensuring a better experience for all our guests in the future.Warm regards,David LeeGeneral ManagerL7 MYEONGDONG by LOTTE HOTELS

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• User:M T

  Trip type: Family

  L7 Myeondong Experience

  24 May 2026

  Excellent location, clean rooms and facilities, and very helpful and accommodating front desk staff. Lee David, 제너럴 매니저 at L7 Myeongdong By Lotte, responded to this review Dear Guest,Thank you for staying with us and sharing your experience at L7 MYEONGDONG by LOTTE HOTELS.We are delighted to learn that you appreciated our prime location and found our rooms and facilities to be clean and well-maintained.Our front desk staff will be thrilled to know that their efforts in being helpful and accommodating made a positive impression during your stay.Such feedback is invaluable to us as it encourages our team to continue delivering exceptional service.We are committed to ensuring that all our guests have memorable experiences and will strive to maintain and exceed the standards that contributed to your pleasant stay.Warm regards,David LeeGeneral ManagerL7 MYEONGDONG by LOTTE HOTELS

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• User:siglo

  Trip type: Business

  Not for business travellers

  14 May 2026

  I was informed it's appropriate as a business hotel. I think it's not. The ground floor has a staff who I assumed is akin to a concierge. But he was ineffective in assisting me secure a taxi and when he did, I was headed to the wrong destination. Business hotels normally have competent concierge services - this does notThere is no laundry service. But a launderette. Is this a business hotel?The lounge on the Reception Floor provides self service coffee and water - but bring your own cup mug or glass. Is this a business hotel?Granted, the bedroom is functional. Basic functional. The bathroom is tiny.Business class hotels have service - there are hardly any staff to provide serviceFor business travel, I do not recommend this hotel Lee David, 제너럴 매니저 at L7 Myeongdong By Lotte, responded to this review Dear Guest,Thank you for choosing our hotel.We sincerely appreciate you taking the time to share your detailed feedback regarding your recent stay. We are deeply sorry to hear that our hotel did not meet your expectations, particularly as a guest traveling for business.Please accept our sincere apologies for the inconvenience caused by the miscommunication regarding your taxi arrangement. Providing accurate and efficient assistance is a fundamental part of our service, and it is clear we failed you in this instance. We will address this with our ground floor team and conduct further training to ensure such errors are not repeated.Regarding the facilities you mentioned, L7 MYEONGDONG is designed as a lifestyle hotel with a focus on self-service concepts, such as our coin launderette and the self-service lounge. However, we understand that these features, along with the functional room layout and bathroom size, may not have provided the level of convenience you required for a productive business trip.Your comments are invaluable to us as they help us identify areas where we need to improve. We have shared your feedback with the relevant departments to review our service standards and facilities.Thank you once again for your honest review. We hope to have the opportunity to provide you with a much-improved experience should your travels bring you back to Seoul.Sincerely,David LeeGeneral ManagerL7 MYEONGDONG by LOTTE HOTELS

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• User:Laurie W

  Trip type: Couples

  Design over function in room makes for an unpleasant stay

  11 May 2026

  We travel a lot and most hotels are generally good, some excellent and a few not so good. Very rarely a hotel generates a very negative emotion. Unfortunately the L7 really annoyed us, for 3 nights.The location is excellent, the staff were super helpful and being on a long trip the excellent laundry facilities were very welcome.The room is small and incredibly badly designed. A prime example of design over function. Others have described the most inpractical layout we have seen. Whoever designed it never stayed a night in it. The bed was on the floor and incredibly uncomfortable accessed by a step which is a severe and frequent trip hazard. Time in the room was unpleasant. Paper cups, no waste plug, cramped design and little space. I would unfortunately recommend finding a similar located more conventional hotel. Lee David, 제너럴 매니저 at L7 Myeongdong By Lotte, responded to this review Dear Guest,Thank you for choosing our hotel.We appreciate your candid feedback and are glad to hear that you found our location excellent, our staff helpful, and our laundry facilities beneficial during your long trip.However, we deeply regret that the design and layout of your room caused you such frustration and discomfort over your three-night stay. We sincerely apologize that the low bed, the floor step, and the overall use of space did not meet your practical needs and resulted in an unpleasant experience.We have carefully noted your comments regarding the paper cups, the lack of a waste plug, and the trip hazard. Your feedback is crucial to us, and we will share it with our management team to seriously review the functionality and safety of this specific room concept.Please note that we also offer more conventional room layouts with standard beds and traditional furnishings. Should your travels bring you back to Seoul, we would welcome the opportunity to assign you a room that perfectly aligns with your preferences for a much more comfortable stay.Thank you again for sharing your valuable thoughts. We wish you safe and pleasant onward travels.Sincerely,David LeeGeneral ManagerL7MYEONGDONG by LOTTE HOTELS

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• User:Eathen Z

  Trip type: Couples

  Very Disappointing Staff Attitude

  06 May 2026

  I visited on May 7th and had a very unpleasant experience because of one of the staff members on the first floor. Every time we sat downstairs or walked around, he kept staring at us as if monitoring us. He also looked like he absolutely did not want to be there, and whenever we asked questions, he responded in a very annoyed and dismissive manner.If he dislikes his job that much, perhaps he should consider finding a different one instead of ruining other people’s experience.It was the worst experience I had during my stay in Korea. Lee David, 제너럴 매니저 at L7 Myeongdong By Lotte, responded to this review Dear Guest,Thank you for choosing our hotel.We deeply appreciate you bringing this serious matter to our attention. We are highly concerned to read about the unacceptable behavior of a staff member on the first floor during your visit on May 7th. I sincerely apologize for the discomfort and frustration this caused you.Making our guests feel monitored or unwelcome is entirely contrary to the hospitality we strive to provide. We take your comments regarding the employee's dismissive and annoyed attitude very seriously. Please be assured that we are reviewing the staffing schedule for that specific date to address this issue directly with the individual involved and to mandate immediate retraining on professional etiquette.It is truly regrettable that this interaction negatively impacted your impression of your stay in Korea. We are fully committed to correcting our service standards and genuinely hope you might give us another opportunity in the future to show you the respectful and welcoming environment you deserve.Sincerely,David LeeGeneral ManagerL7MYEONGDONG by LOTTE HOTELS

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