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Novotel Ambassador Seoul Dongdaemun Hotels & Residences

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Novotel Ambassador Seoul Dongdaemun Hotels & Residences

locationSeoul City, Seoul

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About Novotel Ambassador Seoul Dongdaemun Hotels & ResidencesAbout Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Location

This hotel is located in the heart of Seoul.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe and a desk or, for an additional fee, a minibar are also available. For guests' convenience, units include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including golf, a gym and a sauna. Children are well looked after in the kids' club.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day.

Amenities at Novotel Ambassador Seoul Dongdaemun Hotels & Residences Amenities at Novotel Ambassador Seoul Dongdaemun Hotels & Residences

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

513

Very Good

92

Average

43

Poor

22

Terrible

22

Recent Reviews: 692

  • User:swap_g12

    Trip type: Family

    Super Hotel. Super Rooms

    rating12 Jun 2026

    One of the best Hotel in my South Korea trip. We stayed in 3 bed Residenceand they were super spacious and super Clean. The View from the room was city view and super. The breakfast spread was awesome and had everything. One weird rule was the breakfast Slots and they literally come and tell u that the slot is getting over. Never saw something like this in any 5 star hotels are have travelled all over the world.Everything else 5 star.

  • User:NeoET

    Trip type: Family

    Recommended with close proximity to locations. Cater more time for lift if you are staying at residence wing.

    rating01 Jun 2026

    The hotel is walking distance from DPP metro, Cheonggyecheon stream, kwangjang market and dongdaemun market. There are also nice eateries such as haenam octopus and a shopping mall beside which is very convenient. Stayed in a three bed residence with a washer/dryer but dryer function doesnt really work well and requires multiple times to dry the clothes. There is also a indoor swimming pool and kids club which is great for the kid. Only issue i had with the hotel was that there was 6 lifts for the hotel wing but only 2 lifts for the residence wing which is seriously insufficient. Choi Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun, responded to this review Dear Valued Guest,Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences.On behalf of our management and dedicated staff, I would like to sincerely thank you for sharing your feedback regarding your recent stay with us.We are delighted to hear that you enjoyed our convenient location, nearby attractions, and family-friendly facilities, including the indoor swimming pool and Kids Club. We are also pleased that you found the Residence Room suitable for your stay.At the same time, we sincerely appreciate your comments regarding the washer/dryer performance and elevator access in the Residence Tower. Your feedback is valuable to us and has been shared with the relevant teams for review as we continue to improve our facilities and guest experience.Thank you once again for your valuable comments and recommendation. We truly look forward to welcoming you back in the near future.Best regards,Kevin ChoiGeneral ManagerNovotel Ambassador Seoul Dongdaemun Hotels & Residences

  • User:LOo67

    Trip type: Couples

    Great Location, but Room Details Need Work

    rating31 May 2026

    The location was perfect. 10 mins walk to Gwang Jang Market. The airport bus stop is just a minute's walk from the hotel. While we opted for a K.ride directly to the airport (which cost S$50 compared to S$34 for two people on the bus), the accessibility is excellent. Areas for ImprovementLinens: For the premium price charged per night, the bathroom towels were disappointing. They appeared yellowish and worn; I expect crisp, white linens at this price point.Room Controls: The bathroom lighting is managed via an iPad fixed to only one side of the bed. This is highly inconvenient if you are on the opposite side, as you have to walk around the bed or fumble with a phone QR code just to turn on a light in the middle of the night. A physical switch or dual-sided controls would be a much better design. Choi Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun, responded to this review Dear Valued Guest,Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences.On behalf of our management and dedicated staff, I would like to sincerely thank you for sharing your feedback regarding your recent stay with us.We are delighted to hear that you enjoyed our convenient location and accessibility during your visit to Seoul.At the same time, we sincerely appreciate your comments regarding the bathroom towels and room lighting controls. Your feedback is valuable to us and has been shared with the relevant teams for review as we continue to improve our facilities and guest experience.Thank you once again for your valuable comments and support. We truly look forward to welcoming you back in the near future.Best regards,Kevin ChoiGeneral ManagerNovotel Ambassador Seoul Dongdaemun Hotels & Residences

  • User:LLB-Go

    Trip type: Family

    Great hotel, over complex manangement

    rating14 May 2026

    This is a nice hotel - with good pools and fitness centre. Access is made needlessly complicated, however. Unlike virtually all other comparable hotels worldwide, this one doesn't offer continuous pool access from opening time to closing. There are arbitrary 40 minutes "breaks", allegedly for cleaning, though i witnessed hotel guests being thrown out while "members" were allowed to remain (even though the pool was by no means crowded). The same over-complication applies to breakfast service which pauses twice for 30 minutes "breaks". Plenty of larger hotels manage without this disruption to guests... Choi Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun, responded to this review Dear Valued Guest,Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences.On behalf of the management and staff of Novotel Ambassador Seoul Dongdaemun Hotels & Residences, I would like to sincerely thank you for sharing your feedback regarding your recent stay with us.We are pleased to hear that you enjoyed our swimming pools, fitness center, and overall hotel facilities. However, we sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the pool and breakfast service. We fully understand your concerns and will carefully review your comments as we continue to improve our facilities and services.Your feedback is valuable to us and serves as an important opportunity to enhance the overall guest experience. We will continue striving to provide a more comfortable and satisfying stay for all our guests.Thank you once again for sharing your comments with us. We sincerely hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best regards,Kevin ChoiGeneral ManagerNovotel Ambassador Seoul Dongdaemun Hotels & Residences

  • User:Thailandtravel143266

    Trip type: Friends getaway

    Great Stay and Would Definitely Come Back Next Time in Seoul

    rating06 May 2026

    We had a great stay from beginning to end. Our first contact was with Leo in Reception, who checked us into the Residence side. Leo is cheerful, friendly, helpful, and he started our stay with a really good feeling. Leo even arranged to have a breakfast box waiting for us at 4:50 am the day we checked out. There were 3 of us and we chose the Residence Room with 3 single beds. The bathroom was big with plenty of space. There was a kitchen, rice cooker, coffee maker, kitchen utensils, plates, cups, etc. Not listed in the room description, but there is a clothes washer/dryer combo in the room.The hotel can arrange transportation to the Airport for early morning checkouts. We paid 120,000 KRW (around U.S. $ 86) to the driver for a private minivan for 3 of us. Just notify a couple days in advance.I am a Platinum Status Member and received an early check in, welcome gift, welcome drinks, executive lounge access...........this was for all 3 of us in my room. Choi Kevin, 기타 at Novotel Ambassador Seoul Dongdaemun, responded to this review Dear Valued Guest,Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences.On behalf of our management and dedicated staff, I would like to extend my sincere gratitude for your kind words and positive feedback regarding your recent stay with us.We are truly delighted to hear that you enjoyed your overall stay, including the Residence Room facilities, Executive Lounge benefits, and airport transportation service. We are especially pleased to know that Leo at Reception made such a positive first impression through his cheerful and attentive service. Your kind recognition will certainly be shared with him and our Front Office team.It is also our pleasure to know that your ALL Platinum membership benefits, including early check-in and welcome amenities, helped make your stay even more comfortable and enjoyable.Thank you once again for your kind support and recommendation. We sincerely look forward to welcoming you back on your next visit to Seoul.Best regards,Kevin ChoiGeneral ManagerNovotel Ambassador Seoul Dongdaemun Hotels & Residences

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