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Hotel Palacio Del Carmen, Autograph Collection

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Hotel Palacio Del Carmen, Autograph Collection

locationSantiago de Compostela, A Coruna

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About Hotel Palacio Del Carmen, Autograph CollectionAbout Hotel Palacio Del Carmen, Autograph Collection

Location

This exclusive luxury hotel has been converted from the monastery Las Oblatas and lies in the middle of the tourist centre, only around 10 minutes from the old town and the cathedral.

Facility

The hotel has 4 suites and 70 double rooms, which are located on 3 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

Refreshing drinks at the poolside snack bar, followed by a dip in the pool, offer the perfect way to unwind. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, aerobics, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. The menu also offers diet meals and children's meals. In addition, special catering options and picnics are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Palacio Del Carmen, Autograph Collection Amenities at Hotel Palacio Del Carmen, Autograph Collection

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Massage

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      Number of Pools

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      Sauna

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      Steam bath

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      Sun terrace

LocationLocation

Map preview

Around this property:

City Centre

500 m

Public Transport

500 m

Train Station

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

496

Very Good

277

Average

64

Poor

19

Terrible

11

Recent Reviews: 867

  • User:PlatinumForeverDUS

    Trip type: Couples

    Good location with upside potential

    rating20 Dec 2025

    Stayed two nights in Santiago de Compostela and enjoyed the location of the hotel. Breakfast was ok and staff friendly & helpful. Rooms are currently being upgraded (major redecoration works were ongoing during visit) however still got one rather outdated one. Gym and pool unfortunately by far too small and even not fully operational - free parking definitely a plus.

  • User:jorgeeantonio

    Trip type: Friends getaway

    A step down

    rating20 Aug 2025

    We spent two nights at the Palacio del Carmen, Autograph Collection, in Santiago de Compostela. It was the third time we stayed at this hotel, and in July 2017 we wrote a detailed review about it. Although we were given an upgrade, this stay was not as good as the previous ones. The hotel feels stuck in time and is beginning to show signs of needing renovation. At check-in, we received no explanation about the hotel. I booked 5 rooms, and none of the guests were given any information. Upon arriving at the room, there was no Santiago Cake, unlike on previous occasions. The minibar, which used to be complimentary, was not this time—or at least nothing was said to us about it. The pillows were not feather and were uncomfortable. There is still no turndown service, which does not match what one would expect from an Autograph Collection property. The restaurant also was not as pleasing as before.Therefore, this time the evaluation goes down a notch. Pablo Guitián, Director General at Hotel Palacio del Carmen, Autograph Collection, responded to this review Dear jorgeeantonio,Thank you very much for choosing to stay once again at Palacio del Carmen, Autograph Collection, and for taking the time to share your detailed feedback.We are truly sorry to hear that this recent experience did not meet the high expectations set by your previous visits. We highly value the loyalty of our returning guests, and your observations are extremely important to us.Please rest assured that all your comments will be carefully reviewed and taken into consideration by our team as part of our ongoing efforts to improve both our facilities and the service we provide. We are fully committed to offering an experience that reflects the standards of the Autograph Collection brand.Our intention in offering you an upgrade to a Junior Suite with views of the cathedral was precisely to create a memorable and special stay for you and your group. We’re sorry to hear that the overall experience did not reflect that intention.We sincerely hope to have the opportunity to welcome you back in the future, and to offer you a stay more in line with your expectations.Warm regards.Pablo GuitiánGeneral Manager

  • User:ghle

    Trip type: Couples

    Pleasant quiet hotel need to walk up hill to centre. WiFi issues

    rating01 Jul 2025

    Pleasant enough hotel in a quiet part of town. Nice room stayed here because we could park the car in our road trip so a plus Hotel is 15 minutes walk up a gentle hill to the town. Plus a few more steps to the cathedral. 25 min to non tourist shopping areas. No Uber here and notice in hotel about very long wait for taxis. But since we had already been walking a lot these were not issues for us but could be for others. We had a nice local meal in their restaurant Main issues were the long walk to the room from under a blazing sun, despite the shades on the roof. . It was rally oppressive. I could see tour companies block book rooms here so felt as independent travellers we were put in the furthest possible rooms away My iPad and iPhone couldn’t connect to wifi at all for two days. Front desk couldn’t help. Others having same issue. Worked perfectly elsewhere. And No prob with husbands laptop. I had set aside a day to get some important done so that was a real problem for me No proper coffee machine. Just one for espresso with two tiny paper cups. For such a hotel chain you would expect china like elsewhere. Pablo Guitián, Director General at Hotel Palacio del Carmen, Autograph Collection, responded to this review Dear ghle,Thank you for taking the time to share your detailed feedback following your recent stay at Palacio del Carmen, Autograph Collection.We’re pleased to hear you enjoyed the peaceful location, the local meal in our restaurant, and the convenience of parking during your road trip.We sincerely apologize for the inconvenience caused by the walk to your room under the sun. Due to our historic building layout and group bookings, some rooms are located further away, but we regret that this affected your comfort as independent travelers.Regarding the WiFi issues you experienced, we are very sorry for the disruption and understand how frustrating this must have been, especially when trying to complete important tasks. Thank you again for your valuable insights. We hope to welcome you back in the future and provide a more seamless and comfortable experience.Warm regards,Pablo GuitiánGeneral ManagerPalacio del Carmen, Autograph Collection

  • User:marypK8536MS

    Trip type: Solo travel

    Beautiful property and rooms with phenomenal breakfast

    rating27 May 2025

    This was definitely the culmination and reward after 35 days on the Camino de Santiago staying at various albergues and hotelsThe room was phenomenal with a large tub with enormous shutter windows overlooking the courtyard. Crisp cotton sheets are a big deal to me and in that area the large king size bed exceeded expectations. The room was the most spacious of the entire trip.The included breakfast buffet was five stars easily with a huge selection of pastries, hot and cold items coffees and juices. The bar area was a great place to sit and relax with a drink. The staff was phenomenal and even helped me with a car service to the airport. To note, it is not exceptionally close to the cathedral or city center — maybe a 10 minute walk? I didn’t mind being in a quiet area and actually appreciated it, but if you are expecting to walk out the door and be surrounded by restaurants, you’ll want to be closer to city center. (The cathedral was visible from my window.) Pablo Guitián, Director General at Hotel Palacio del Carmen, Autograph Collection, responded to this review Dear marypK8536MS,Thank you so much for your wonderful review and for choosing Palacio del Carmen, Autograph Collection, as the final stop on your incredible 35-day Camino de Santiago journey.We are delighted to hear that your room exceeded your expectations and that you enjoyed the spaciousness, comfort, and beautiful views. It’s fantastic to know that our breakfast buffet and bar area provided a perfect way to relax and recharge after your long trip.We also appreciate your kind words about our team and their assistance with your airport transfer—it’s always our pleasure to help make your stay as comfortable as possible.Thank you for noting our peaceful location; we’re glad it offered you a quiet retreat while still being within walking distance of the cathedral and city center.We hope to welcome you back someday for another memorable stay.Warm regards,Pablo GuitiánGeneral ManagerPalacio del Carmen, Autograph Collection

  • User:pfefmeister

    Trip type: Couples

    Liked the Location

    rating25 May 2025

    This is a good choice when staying in Santiago. It’s maybe a 10 minute walk to the Cathedral with a location in a quiet - non touristy - street. We used points for our stay and thought it was good value. Room was ok, the person upstairs could be heard walking about into the evening and early morning. Nice bar area, better than average breakfast. Helpful front office staff. I’d stay again. Pablo Guitián, Director General at Hotel Palacio del Carmen, Autograph Collection, responded to this review Dear pfefmeister,Thank you for choosing Palacio del Carmen, Autograph Collection, and for sharing your experience.We’re glad you appreciated our quiet location, the convenient walk to the cathedral, and the quality of our breakfast and bar area. It’s also wonderful to hear that our front office team was helpful during your stay.We apologize for any disturbance caused by noise from neighboring rooms and appreciate your understanding. We will take this feedback into consideration to improve the comfort of all our guests.We look forward to welcoming you back on your next visit to Santiago.Warm regards,Pablo GuitiánGeneral ManagerPalacio del Carmen, Autograph Collection

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