AC Hotel by Marriott Alicante

Recent Reviews: 621

• User:481tomaszt

  Trip type: Family

  Great service, fantastic people - I recommend

  07 Aug 2026

  I recommend this hotel. Great and understanding service The booking department and reception staff deserve special recognition. Thanks to them, my problem was solved quickly and professionally. I recommend this hotel! Maite Inclán, Director General at B&B Hotel Alicante, responded to this review Hello!Thank you so much for your kind words! We're thrilled to hear that our team made a positive impact during your stay. Your recommendation means a lot to us, and we hope to welcome you back soon! :)

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• User:Melissa R

  Trip type: Family

  Simple hotel between Alicante and the airport

  30 Apr 2026

  We stayed here for one night after arriving in Alicante. The room was small and basic but very clean and it had everything we needed. Note that the twin room layout is a budget style twin room where the beds are right up against one another, rather than being separated - this could be uncomfortable if sharing with someone you don’t know well. It also makes it easy for things to fall between the beds (and hard to detect if they do). There was air conditioning in the room, which worked well, and only thin covers on the beds. There was only one pillow for each bed, also. A small mini fridge was provided, with drinking water available at reception. The free internet worked well. We had dinner in the hotel restaurant. Service was pretty uninterested, but the meal itself was good and the lemon mousse was excellent. The side salad was enormous. The location of this hotel is close to the airport but not in Alicante itself - I made a mistake here as we thought it would be more central. The bus route is disrupted so I think you would need to take a taxi if heading into town. What made the hotel absolutely shine for us was Carlos at reception. My daughter’s ereader fell down that gap between the beds and she didn’t notice until we had left - fortunately just to the other side of Alicante. Carlos tracked it down for her and held it at reception until she could collect it. Thank you again, Carlos! Maite Inclán, Director General at B&B Hotel Alicante, responded to this review Hi Melissa,Thanks so much for sharing your experience with us! We’re glad to hear you found our hotel clean and that it met your essential needs during your stay. I appreciate your feedback regarding the twin room layout; we understand that it might not be ideal for everyone, especially when sharing with someone you don’t know well. We’ll certainly take your comments into account as we continue to improve our guests' experience.It’s great to know you enjoyed your meal and that Carlos made a positive impact during your stay. He’s a real gem on our team, and we're thrilled he could help with your daughter’s ereader. We’re sorry to hear about the service in the restaurant; we’re always aiming to provide a warm and welcoming atmosphere, so your insights are valuable.Thanks again for your kind words and for pointing out areas for us to enhance. We hope to welcome you back in the future!

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• User:Catalina C

  Trip type: Couples

  Bad experience

  01 Feb 2026

  Location was not bad, but the room was terribly dirty, everything was dirty: the bed, the curtains, the bathroom had a bad smell and outside also smelled of sewage. Maite Inclán, Director General at B&B Hotel Alicante, responded to this review Hola Catalina,Lamentamos mucho que tu experiencia no haya sido la que esperabas. Agradecemos tus comentarios sobre la limpieza y el olor, y compartiremos tus observaciones con nuestro equipo para mejorar. Esperamos que nos des otra oportunidad en el futuro.Recibe un abrazo de todo el equipo de B&B HOTEL Alicante.

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• User:clare h

  Trip type: Couples

  Not very pleasant

  11 Nov 2025

  The positives about the hotel was the free drinks at the lobby, decent location to the city and the fact that they allowed me to check out early. The rooms are extremely small and there is no place to hang clothes. There was a horrible lady working in the kitchen/lobby who shouted at me when I tried to get some orange juice from a closed cupboard. She shouted at me and then abruptly closed the door without explaining why I couldn't get the juice. It left me feeling quite upset and embarrassed. I was glad to leave this hotel and move to a bigger and more comfortable place. Maite Inclán, Director General at B&B Hotel Alicante, responded to this review Dear Clare,Thank you for sharing your thoughts about your stay with us. I'm glad to hear you enjoyed our complimentary drinks and found our location convenient. However, I’m truly sorry to learn about your experience in the kitchen. That's definitely not the standard we strive for, and I'll be addressing this with our team to ensure our guests feel welcomed and respected.I also understand that the room size and the lack of hanging space were not ideal for you. We appreciate your feedback, as it helps us look for ways to improve. We hope that you might consider staying with us again in the future for a better experience.Reception Department Hotel B&B Alicante

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• User:barabell

  Trip type: Couples

  Fantastic 5 star receptionist Pedro!

  06 Oct 2025

  I’m writing this review to say thank-you to the fantastic receptionist , Pedro Sampere, My son and his girlfriend stayed at the B&B hotel overnight before their flight to the U.K. and she left her phone with important stuff on it in the hotel.I speak Spanish, so phoned the hotel to check and see if it could be returned. It was there and Pedro couldn’t have been more helpful. There were problems with the courier service I arranged to pick up the phone, so in all I had to phone the hotel 4 or 5 times, and email them. I think I also spoke to two other receptionists, Carlos and a young woman, both very polite and reassuring, but it was Pedro who packed and labelled the phone, with all the complicated documents needed for customs. He also sent me a photo to show it was done properly.We are so grateful for his patience, helpfulness and efficiency. Muchas gracias, Pedro!My son did say the hotel was comfortable, and he had a very good pizza in the restaurant! Maite Inclán, Director General at B&B Hotel Alicante, responded to this review Dear Barabell,Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Pedro and our team. It’s great to know that he was able to assist you with your son's girlfriend's phone and ensure everything was handled smoothly, especially with the courier service. We pride ourselves on our staff's commitment to providing excellent service, and it's fantastic to see that reflected in your interactions.We're also glad your son enjoyed his stay and had a tasty pizza at our restaurant! Your kind words mean a lot to us, and we hope to welcome you back to B&B HOTEL Alicante in the future.M. InclánDirectora

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