Colina Home Resort

Recent Reviews: 406

• User:NotGrumpyVet

  Trip type: Friends getaway

  Novotel Lille Airport - ok, but look at other options

  28 Jun 2025

  stayed here 1 night during a WWII tour. Room was ok, and the breakfast/dinner buffet options were average. Could be that ordering off the menu would have been better but no English menus were available and we didn't have access to a translator to quickly make decisions (Google and Apple translate are good but when you're trying to make a quick decision it's tough to go over the entire menu - could have been operator error too...). I would say the staff at the front-desk was very nice, but the staff at the restaurant seemed put out with trying to field questions from our group. They probably knew that 35 of us were going to be there on this tour, and all were Americans, so it may have been a good idea to have someone who could bridge the language-barrier gap, but that wasn't the case. Seemed like we got sideways looks when asking for unreasonable items like katsup and salt/pepper, but could have just been lost in translation. Not sure I'd stay here again if I were going through the area on my own. Kawtar Bansar, General Manager at Novotel Lille Aeroport, responded to this review Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Clémence D'hondtFront desk manager - Novotel Lille Aéroport ****

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• User:Travel_Girl_Reviews

  Trip type: Family

  Smelly room, loved the breakfast

  07 Sept 2024

  On arrival there is plenty parking.We were warmly greeted. On arrival in our room the smell was so bad that we automatically turned around and left the room. It was a mixture of cigarette smoke and perhaps damp? It was swiftly resolved and our new room was better although it had a damp smell.I thought that the breakfast was brilliant. There is really something for everyone. It’s beautifully presented and tasted great.Checkout was a little strange as it took well over ten mins to check me out, although they did not explain why. Kawtar Bansar, General Manager at Novotel Lille Aeroport, responded to this review Dear Sir, Dear Madam,Thank you for taking the time to write to us following your stay at the Novotel Lille Aéroport. We are sorry that some of our services did not live up to your expectations, and we would like to offer you our sincerest apologies. Novotel hotels are committed to providing you with the highest quality of service during your stay, so your feedback is very important to us. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we would like to thank you for your comments and hope to earn your trust again during your next stay. We look forward to welcoming you soon.Best regards,ClémenceFront desk manager

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• User:Madi1982

  Trip type: Family

  Stayed one night in a quadruple room. Good location for attending a match at the stadium. Parking is free

  31 Jul 2024

  Small basic rooms. Location is okayish if you are going to the stadium or airport. Reception lady can’t speak English. Patrick at reception deserves to take 5 stars, he is helpful, fluent in English and knowledge and familiar with the area around the hotel. Kawtar Bansar, General Manager at Novotel Lille Aeroport, responded to this review Dear Sir or MadamThank you for your feedback following your stay at Novotel Lille Aéroport. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service. We look forward to welcoming you back. Best regards,Clémence Receptionist

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• User:acontributor

  Trip type: Couples

  Excellent bedroom but visit ruined by lack of restaurant…with no advance warning

  28 Jun 2024

  We regularly stay at a Novotel near Calais when returning from a holiday in France. The bedrooms tend to be clean and comfortable with secure parking. This proved to be the case here….but….on arrival I asked if we needed to make a reservation for the restaurant only to be told it was closed “but only for the week.” This was no good for us as we were there for one night and we hoped to have a meal following a 9 hour drive. To make it clear, Novotels tend to be on business parks on the outskirts of a city and I didn’t want the inconvenience of driving somewhere. We were told there was an Italian restaurant a few minutes walk away. We went, only to discover something that looked run down and wasn’t scheduled to open for another couple of hours. There was also a McDonalds- but I never go there. Luckily, we found a place to pick up a sandwich, but that was it ! If we had been warned on booking or in advance of arrival we would have gone somewhere else. A real let down Kawtar Bansar, General Manager at Novotel Lille Aeroport, responded to this review Dear Sir, Dear madam,Thank you for taking the time to write to us following your stay at the Novotel Lille Aéroport. We are sorry that the service did not live up to your expectations, and we sincerely apologise. Novotel hotels are committed to providing you with the highest quality of service during your stay, so your feedback is very important to us. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we would like to thank you for your comments and hope to earn your trust again during your next stay. We look forward to welcoming you soon. Please accept, Sir/Madam, our warmest regards.Clémence Front desk manager

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• User:Nomad13968784902

  Trip type: Family

  Okay for a night stopover

  17 Aug 2023

  Stayed here for a one night stop over on the way to Italy. The room was fine, all be it basic. The bathroom was lovely, newly refurbished but the separate toilet didn’t seem to have been. Plenty of parking. The pool was quite small, much smaller than we thought it looked from the pictures. There was lots of outdoor space for children to run off some energy although maybe a small park would make a difference here. The room had a strange damp smell and there was multiple flies we had to chase out when we arrived. Also asked for some additional pillows and were told the limit was 4 per room so we didn’t have the most comfortable sleep. All in all, good for a one night stop over. Novotel Lille Aéroport, General Manager at Novotel Lille Aeroport, responded to this review Dear Nomad, We thank you very much for taking the time to share your comments with the Tripadvisor community ! We are glad you enjoyed our room and the bathroom, which is, indeed all new, as are our separate toilets :) We wish you a very good day, Best Regards, Novotel Lille Aéroport

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