Colina Home Resort

Recent Reviews: 410

• User:Ria_Reviews_T

  Trip type: Family

  A happy return visit.

  18 Aug 2026

  We returned to this hotel, after first visiting in 2024. It is extremely conveniently located with plenty of free parking, very welcomed after a 14 hour journey from Austria. The reception was open 24 hours and despite arriving after midnight we were warmly welcomed by a very helpful and friendly colleague. Thank you to him!Our room for 4 was comfortable, clean and all we needed, with working air conditioning and plenty of towels. We stayed for 2 nights, but opted to walk down the road to Feuillette boulangerie for breakfast both days which was the best find and such a delicious treat (& better value for money for us, than the hotel breakfast). We did not use the pool, as we had spent many other days of our holiday swimming, but it looked clean and well maintained. There are big hyper markets very close by, and also options to eat, and we made use of those. We even used the car wash next door, which was brilliant, and after 2000+ miles driving our car returned home so much cleaner than when we left! We will definitely book this hotel again when we are driving across to Europe, using the channel tunnel.One point to note- the hotel took payment before we arrived, including a pre-authorised amount of €50. We had no charges during our stay and when I went to check out the reception colleague tried to take payment again for the room. I had to mention I wanted the deposit returned and I had already been charged. Surely this should be known as standard if that is their policy. Something to double check before leaving. Deposit was returned, and correct charges happened as I left. Kawtar Bansar, General Manager at Novotel Lille Aeroport, responded to this review Dear Guest,Thank you so much for returning to our hotel and for sharing such a wonderful review! We are delighted to know that our convenient location, free parking and 24-hour reception made your journey from Austria more comfortable.We are especially pleased to hear that you received such a warm welcome upon your late-night arrival. We will be sure to share your kind words with our reception team — it is always a great encouragement for our colleagues to know that their friendliness and helpfulness are appreciated.It is also wonderful to know that you found your family room comfortable, clean and well equipped, and that you enjoyed the facilities and the convenient surroundings.Your kind words are a lovely recognition of the dedication and professionalism of our teams, and we truly appreciate them. We would be delighted to welcome you back on your next journey through Europe!Warm regards,The Novotel Lille Aéroport Team

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• User:MKlitgaard

  Trip type: Family

  We chose this hotel for the air conditioning - but it didn’t work

  12 Jul 2026

  We are a family of four from Denmark travelling on a four-week road trip.One thing worth knowing before booking is that this is a renovated hotel dating back to 1967. As a result, there is no elevator. We had to carry all our luggage up the stairs ourselves and were not offered any assistance.The hotel itself was clean and well maintained, and although our room was quite small, it was comfortable enough for one night.Unfortunately, the biggest reason we chose this hotel was the air conditioning - and it simply didn’t work. In room 203, the unit was running and making noise, but no cold air came out and it was unable to cool the room. We eventually had to sleep with the window open, which was a major disappointment during the hot summer.There were also several maintenance issues. The toilet had problems flushing properly, and the drain cover in the shower was broken.The pool was quite small and we didn’t use it.We had breakfast at the hotel. The selection was acceptable, but there was a significant problem with both houseflies and fruit flies around the buffet, which unfortunately affected the experience.Parking was free and conveniently located, which made arrival and departure easy.Overall, we left disappointed. We specifically chose this hotel because it advertised air conditioning, and when such an important feature doesn’t work, it has a major impact on the entire stay. Combined with the maintenance issues, we would not choose to stay here again. Kawtar Bansar, General Manager at Novotel Lille Aeroport, responded to this review Dear Guest,Thank you for taking the time to share such detailed feedback following your stay.We are pleased to read that you appreciated the cleanliness of the hotel, the free parking, and the overall comfort of your room.We are sincerely sorry, however, that several aspects of your stay did not meet your expectations. Please accept our apologies for the air conditioning issue in your room. This is not the experience we aim to provide, especially during periods of high temperatures. We have shared your comments with our technical team so that the equipment in room 203 can be thoroughly inspected.We also regret the maintenance issues you encountered with the toilet and the shower drain. These points have likewise been reported to ensure they are addressed promptly.Regarding breakfast, we apologize for the inconvenience caused by the presence of flies around the buffet. We understand how this affected your experience, and our team remains vigilant in implementing the necessary measures to maintain the highest hygiene standards.Finally, our hotel was originally built in 1967 and, as indicated on our booking platforms, does not have an elevator. We are sorry if this caused you inconvenience during your stay.We regret that your experience did not reflect the level of service we strive to offer and hope you might consider giving us another opportunity to provide you with a much more enjoyable stay.Sincerely,Clémence D'hondtCheffe de réception - Novotel Lille Aéroport ****

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• User:NotGrumpyVet

  Trip type: Friends getaway

  Novotel Lille Airport - ok, but look at other options

  28 Jun 2025

  stayed here 1 night during a WWII tour. Room was ok, and the breakfast/dinner buffet options were average. Could be that ordering off the menu would have been better but no English menus were available and we didn't have access to a translator to quickly make decisions (Google and Apple translate are good but when you're trying to make a quick decision it's tough to go over the entire menu - could have been operator error too...). I would say the staff at the front-desk was very nice, but the staff at the restaurant seemed put out with trying to field questions from our group. They probably knew that 35 of us were going to be there on this tour, and all were Americans, so it may have been a good idea to have someone who could bridge the language-barrier gap, but that wasn't the case. Seemed like we got sideways looks when asking for unreasonable items like katsup and salt/pepper, but could have just been lost in translation. Not sure I'd stay here again if I were going through the area on my own. Kawtar Bansar, General Manager at Novotel Lille Aeroport, responded to this review Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Clémence D'hondtFront desk manager - Novotel Lille Aéroport ****

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• User:Travel_Girl_Reviews

  Trip type: Family

  Smelly room, loved the breakfast

  07 Sept 2024

  On arrival there is plenty parking.We were warmly greeted. On arrival in our room the smell was so bad that we automatically turned around and left the room. It was a mixture of cigarette smoke and perhaps damp? It was swiftly resolved and our new room was better although it had a damp smell.I thought that the breakfast was brilliant. There is really something for everyone. It’s beautifully presented and tasted great.Checkout was a little strange as it took well over ten mins to check me out, although they did not explain why. Kawtar Bansar, General Manager at Novotel Lille Aeroport, responded to this review Dear Sir, Dear Madam,Thank you for taking the time to write to us following your stay at the Novotel Lille Aéroport. We are sorry that some of our services did not live up to your expectations, and we would like to offer you our sincerest apologies. Novotel hotels are committed to providing you with the highest quality of service during your stay, so your feedback is very important to us. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we would like to thank you for your comments and hope to earn your trust again during your next stay. We look forward to welcoming you soon.Best regards,ClémenceFront desk manager

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• User:Madi1982

  Trip type: Family

  Stayed one night in a quadruple room. Good location for attending a match at the stadium. Parking is free

  31 Jul 2024

  Small basic rooms. Location is okayish if you are going to the stadium or airport. Reception lady can’t speak English. Patrick at reception deserves to take 5 stars, he is helpful, fluent in English and knowledge and familiar with the area around the hotel. Kawtar Bansar, General Manager at Novotel Lille Aeroport, responded to this review Dear Sir or MadamThank you for your feedback following your stay at Novotel Lille Aéroport. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service. We look forward to welcoming you back. Best regards,Clémence Receptionist

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