Hostal Alba

Recent Reviews: 1690

• User:elilinden

  Trip type: Couples

  Outstanding Customer Service and Genuine Care

  09 Mar 2026

  I had a really wonderful experience with this hotel and their team. During my first stay, things did not go as smoothly as I had hoped, but what truly stood out was how understanding, professional, and helpful everyone was afterward. Instead of dismissing the issue, their team handled it with genuine care and offered me the choice of either a refund for the stay or another stay completely free, which I thought was incredibly generous and thoughtful.I decided to return, and I am so glad I did. On my most recent stay, they went above and beyond to make sure everything was excellent. They not only provided the complimentary room, but they also upgraded our room and even included snacks, which was such a kind touch. It was clear that they truly care about their guests and about making things right.That level of customer service is rare, and it made a lasting impression on me. Everyone was warm, attentive, and committed to making our stay a great one. I’m very grateful for the way they handled everything, and because of that, I would absolutely recommend them to others. Rodney Hartfield, Guest Services / Front Office at The Stephen F Austin Royal Sonesta Hotel, responded to this review Thank you so much for sharing your experience with us. We’re truly grateful for your kind words and for giving us the opportunity to welcome you back after your initial stay.While we regret that your first visit did not go as smoothly as it should have, we’re very glad to hear that our team was able to address the situation with care and professionalism. Making things right for our guests is incredibly important to us, and it means a great deal to know that our efforts left a positive and lasting impression.We’re delighted that your return stay exceeded expectations and that you enjoyed the upgrade and added touches. Our team takes great pride in creating memorable experiences, and your feedback is a wonderful encouragement to all of us.Thank you again for your recommendation and for your trust in us. We look forward to welcoming you back for many more excellent stays in the future.

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• User:soobert

  Trip type: Couples

  Great hotel, amazing price

  06 Jan 2026

  One of the top ten hotels I've stayed in, ever. We got the king upgrade for just a few $ more. The super-friendly staff helped us check in quickly and gave us all the details. The fitness center is brand new and open 24/7. The hot tub and pool were legit. All room fixtures looked new. Room decorations were quirky in a good way. I took two or three showers daily just because it felt so nice. 6th Street and the river are a short walk south. Capitol visible to your north. Location has plenty of nearby overnight street parking. Oh, and the bartender did a great job. This hotel was one of our four-day getaway's highlights. Rodney Hartfield, Guest Services / Front Office at The Stephen F Austin Royal Sonesta Hotel, responded to this review Thank you so much for this incredible review! We’re truly honored to be counted among the top hotels you’ve ever stayed in—that means a great deal to our entire team.It’s wonderful to hear that you enjoyed the king upgrade, our newly updated fitness center, and the pool and hot tub amenities. We’re especially glad the room design and fixtures stood out, and we love that the shower experience was such a highlight!Your kind words about our staff and bartender will certainly be shared with the team—they’ll be thrilled to know they helped make your getaway so memorable. And we couldn’t agree more about our location—it really does offer the best of Austin within easy walking distance.We’re delighted to have been part of your four-day getaway and hope to welcome you back again soon for another fantastic stay.

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• User:captjO5668OM

  Trip type: Family

  A bit tired

  12 Dec 2025

  The Stephen F Austin Hotel is in a great location. It has amazing history and is a local institution. However, it is a bit tired and is due for a refresh. The rooms are clean but very dated and worn. Worn furniture, curtains, and switches that did not work were some of the obvious items. That said, the staff was very friendly and helpful. However, in a competitive market like Austin, there is no reason Sonesta has not updated this. The best thing the Stephen F has going for it is the balcony off of the second floor bar. One of the best locations for a cocktail overlooking Congress and to view the capital. I will be going back to Austin several times over the next few months. I have made reservations elsewhere.My recommendation is to have a cocktail and look at the history but stay elsewhere. My please to Sonesta to update this property and make it the gem it once was and should still be. Rodney Hartfield, Guest Services / Front Office at The Stephen F Austin Royal Sonesta Hotel, responded to this review Thank you for taking the time to share such a detailed review of your stay at the Stephen F. Austin Hotel. We truly appreciate your kind words about our location, history, and especially our team—it's wonderful to hear that our staff made a positive impression during your visit.We’re glad you were able to enjoy the balcony at our second-floor bar—it’s certainly one of our favorite features as well, and we couldn’t agree more about the view.We are under the beginning stages of a full renovation in the next year or so. We truly hope you might consider giving us another opportunity in the future to provide a stay that better reflects the historic charm and quality we strive to offer.Thank you again for your feedback and for your thoughtful suggestions—they are invaluable as we work to improve

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• User:brianmO8658BK

  Trip type: Friends getaway

  Could be much better.

  01 Nov 2025

  The namesake of this hotel within Texas is almost without equal: The Stephen F Austin. The location on 7th street is near perfect. This property could be among the finest in Texas and perhaps the world, yet they accept mediocrity. From the postage stamp size rooms and airline-sized bathrooms to the surly front desk staff and old furniture mediocrity abounds. It’s shocking given the potential of the property. Plus size? Great bar with pleasant and knowledgeable bartenders although a waitress would be helpful on a Saturday night. And if you have no intention of cleaning my room and replenishing the bottled water, please tell me when I check in. Rodney Hartfield, Guest Services / Front Office at The Stephen F Austin Royal Sonesta Hotel, responded to this review Thank you for sharing your thoughtful and candid feedback. We truly appreciate your recognition of our hotel’s history and exceptional location—being tied to the legacy of Stephen F. Austin is something we take great pride in. It’s clear from your comments that you see the tremendous potential of this property, and I’m sincerely sorry that your experience did not reflect that potential.I apologize that the room layout, furnishings, and bathroom size did not meet your expectations. We also regret that the service you received from our front desk team felt anything less than warm and welcoming. This is not the standard we aim to uphold, and your comments will be shared directly with our leadership team for coaching and improvement.I’m glad to hear you enjoyed the bar and found our bartenders pleasant and knowledgeable. At the same time, we recognize that service coverage—especially on a busy Saturday night—could have been better, and we appreciate you pointing this out.Regarding housekeeping, I’m truly sorry that your room was not serviced as expected and that water was not replenished. This should have been communicated clearly at check-in, and we understand how frustrating it is when expectations are not aligned.Thank you again for your valuable feedback.

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• User:jlix

  Trip type: Couples

  bad experience

  24 Oct 2025

  we were here during the film festival--we didnt know! we were in Austin for a fun weekend. we tried to go to the bar AT THE HOTEL WE WERE STAYING AT at 6pm and were turned away because it was "too busy"-- it did NOT look that busy and why-- like most hotels-- wouldn't they have kept some room for people staying therre??? absolutely furious. destroyed our evening. Rodney Hartfield, Guest Services / Front Office at The Stephen F Austin Royal Sonesta Hotel, responded to this review Thank you for sharing your feedback with us. I’m truly sorry for the frustration you experienced when trying to enjoy the bar during your stay—especially during what was meant to be a fun weekend in Austin. Being turned away from the bar at the hotel you’re staying in is understandably upsetting, and I apologize that this situation negatively impacted your evening.I’m truly sorry that this experience disrupted your night, and I hope you’ll consider giving us another opportunity to provide the enjoyable, relaxing stay you expected and deserved.

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