Hotel Suites Del Mar By Melia

Recent Reviews: 2071

• User:Sommerfuglen71

  Trip type: Couples

  Avoid

  12 May 2026

  We often stay in Alicante and have alternated between Meliá and Amerigo. After Innside opened, we started choosing that hotel because of its proximity to the sea. We had originally booked a studio room. We’ve stayed here several times before and think the loft rooms are better, so we called and upgraded to a loft for an extra €48. When we’ve had both loft and studio rooms in the past, they were much more spacious and included a bathtub in the room.However, when we arrived today, we were given a standard Innside room even though we had paid for a loft. The staff were not accommodating and came across as rude. We’d had enough and decided to move to Amerigo, which always offers excellent service. There, we were welcomed with a glass of cava, and our luggage was brought up to the room.In the end, we had to pay for two rooms that night because we were so frustrated by the poor service. We felt misled. Extremely poor service at Innside — avoid it. You pay a lot for very little. Team Guest Experience, Guest Services / Front Office at Innside By Melia Alicante Porta Maris, responded to this review Hola Sommerfuglen71,Thank you for sharing your feedback with us.We are very sorry to read that your experience did not meet your expectations, especially as we always aim to provide a smooth and pleasant stay for our guests.After reviewing your reservation and previous communication with our team, we would like to kindly clarify that the change processed was made upon your request at the time of contact. Initially, your booking was for a Loft category, and after your message requesting a change, an upgrade was arranged to a Studio room as requested. At no point was a standard room assigned as part of your reservation or provided to you.We are truly sorry if there was any misunderstanding during this process or if the communication was not as clear as it should have been. We appreciate your feedback and sincerely hope there may be an opportunity to restore your confidence in a future stay.AlessandraGuest Experience TeamINNSiDE Alicante Porta Maris

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• User:Oliver B

  Trip type: Couples

  Brandon and Angel were EXCELLENT

  05 May 2026

  Our 4th time staying at Innside Porta Maris. Our favourite spot to come and unwind.Sideral bar for us is the most relaxing area of the hotel . Served by Brandon and Angel, they are a true asset to the hotel. Professional, polite and service always with a smile. 100% recommend Team Guest Experience, Guest Services / Front Office at Innside By Melia Alicante Porta Maris, responded to this review Hello J4466VDoliverb,Wow — your 4th stay with us already! Thank you so much for continuing to choose INNSiDE Alicante Porta Maris as your favourite place to relax and unwind. That truly means the world to us.We’re especially happy to hear that Sideral Bar has become your special spot within the hotel. And of course, Brandon and Ángel will be absolutely delighted to receive your kind words. Providing warm, professional service with a smile is exactly the kind of INNside vibe we love to create, and we’ll make sure your lovely feedback is shared with them.Thank you as well for your 100% recommendation — comments like yours are truly INNspiring for the whole team.We can’t wait to welcome you back for stay number five! MariaGuest Experience TeamINNSiDE Alicante Porta Maris

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• User:Traveler20193862291

  Trip type: Couples

  Great location, Awful room.

  29 Apr 2026

  Public areas are immaculate ,chic and modern. Our room on the fourth floor was shabby and poorly maintained( see pictures). Location excellent. Sea view rooms get sun in the mornings, harbour view rooms sun in the evenings( but you also get traffic noise etc from this side. Team Guest Experience, Guest Services / Front Office at Innside By Melia Alicante Porta Maris, responded to this review Hello Traveler20193862291,Thank you for taking the time to share your feedback with us.We’re very happy to hear that you enjoyed our public areas, the chic and modern INNside design, as well as our excellent location by the sea and harbour. It’s also great to know you appreciated the different light and atmosphere depending on the room view.At the same time, we are sorry to read that your room did not meet expectations in terms of maintenance. This is not the standard we aim to deliver, and we truly regret any inconvenience caused during your stay.As part of our INNSiDE concept, rooms may feature different styles and layouts depending on category and orientation, while always maintaining our brand standards of comfort and functionality. We understand how important consistency is, and your comment is very valuable to us.We truly appreciate your honest feedback, as it helps us continue improving every INNdetail of the guest experience. We hope to have the opportunity to welcome you back for a stay that fully reflects our standards throughout the hotel.MariaGuest Experience TeamINNSiDE Alicante Porta Maris

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• User:NorthStar229853

  Trip type: Couples

  Poor food

  26 Apr 2026

  Let me say checked, wonderful service, paid extra for check in early..What disappointed was the restaurant meal in the evening…, Team Guest Experience, Guest Services / Front Office at Innside By Melia Alicante Porta Maris, responded to this review Hello NorthStar229853,Thank you very much for your feedback. We’re glad to hear that you enjoyed the service and the early check-in experience.We’re sorry to learn that your experience at the restaurant dinner did not meet your expectations. Your comments are very valuable for us and will be shared with our culinary team as we continue working to improve both quality and consistency.We hope to have the opportunity to welcome you back soon and provide you with a more INNcredible overall experience.Warm regards,MariaGuest Experience TeamINNSiDE Alicante Porta Maris

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• User:Mark H

  Trip type: Couples

  Worth avoiding

  17 Apr 2026

  Have been to Alicante several times but first time staying here. They say first impressions count so for a hotel it’s the check in procedure and this one was poor. Waited 25 minutes (got there at 11am) and was informed though room wasn’t ready for €30 it could or we would need to wait to 4pm which we chose a slow and beholder 3.55pm our room was ready.Whilst only one staff member was checking people in 3 or 4 others milled around ignoring guests instead of trying to expedite matters, same at the bar, you go up and get ignored for several minutes and you only go up because you get fed up waiting at your table for someone to approach you!!Rooms are basic and tired, and the insulation is awful can literally here next door run a tap or their TVChoose sea side not port side isa good tip as noise is unbelievable Charging guests €35 euro deposit for a sunbed towel? Come on that’s pathetic €28 euro per head for breakfast? Totally not worth it, avoid and go out side where it will cost you half this for a couple. All in all probably 3 star plus and won’t be back Team Guest Experience, Guest Services / Front Office at Innside By Melia Alicante Porta Maris, responded to this review Hola Spark1900, Thank you for taking the time to share your feedback.We are sorry to read that your first impression of the hotel did not meet your expectations, as we always aim to provide a smooth and welcoming arrival experience for all our guests. Your comments regarding waiting times at check-in and service pace in the bar have been noted and shared with our team for review, as we continuously work to improve both efficiency and guest attention during busy periods.We would also like to kindly clarify that the €35 mentioned for pool towels is not a charge, but a refundable deposit. This amount is fully returned when the towel is handed back at the end of the stay.We regret that other aspects of your stay did not meet your expectations, such as room comfort and value perception. Guest feedback is very important to us, and we will take your comments into consideration as part of our ongoing improvement process.We appreciate your visit and your honesty, and we are sorry that we were not able to deliver the experience you were hoping for on this occasion.AlessandraGuest Experience TeamINNSiDE Alicante Porta Maris

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