Solymar Gran Hotel

Recent Reviews: 4172

• User:Julie D

  Trip type: Family

  Best hotel in Calpe

  11 Oct 2026

  Just had another wonderful week at the SolYmar. This was our second visit to this fabulous hotel and it won’t be our last. No complaints at all…….rooms perfect, food and drink excellent, friendliest staff, clean and sweet smelling constantly, must book sea views, they are magnificent. All in all a great holiday! Departamento de Calidad ESTIMAR Hotels, General Manager at Solymar Gran Hotel, responded to this review Dear Guest,Thank you for your lovely review and for choosing to stay with us for the second time. We are delighted to hear that you enjoyed every aspect of your holiday, from the rooms and food to the cleanliness and friendliness of our team.We look forward to welcoming you back for another wonderful stay!Kind regards,Daniela PlescanGuest Experience Manager

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• User:Chris4349

  Trip type: Couples

  Return visit

  10 Oct 2026

  We have just returned from our 10 th visit this time in 141 a corner room over looking the pool with a fantastic large wraparound balcony with chairs, table and a pair of lovely sunloungers the hotel was almost completely full this week but every day we had no problem getting a sunbed by the pool and even once used the pool on the top floor as there is a direct lift right near our room to the rooftop.breakfast is lovely with everything you could possibly want we liked to sit at the far end of the dining room where it was normally a bit quieter dinner was great we particularly enjoyed the gazpacho the different paella’s and the grilled meat and fish and on the Saturday night the young lady that was preparing the crepes to order . We left this morning the 11 th of October after breakfast, we used the pool every day in the last week as it was open from 9 am which is a change from the previous year’s which we found much better all the staff are lovely and helpful and we will return in the new year thanks Departamento de Calidad ESTIMAR Hotels, General Manager at Solymar Gran Hotel, responded to this review Dear Guest,Thank you for your wonderful feedback and for choosing to stay with us for your 10th visit! We are delighted to hear that you enjoyed your room, the pools, our breakfast and dinner selection, and especially the friendliness and helpfulness of our team.It is always a pleasure to welcome you back, and we look forward to seeing you again in the new year.Kind regards,Daniela PlescanGuest Experience Manager

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• User:Daniel R

  Trip type: Couples

  Not What it Was

  10 Oct 2026

  I will start by saying the staff could not be better and for that the management should be grateful. The rooms are of a good standard and cleaning is adequate. This was my third visit and sadly my last. The prices this hotel charges it is not worth it.Since my last visit the dining in the evening has got really bad, the food is warm at best. In the evening the queue can be quite long to get into the restaurant as you have to be taken by a member of staff, depending on the time you go the food can be cool or not there at all.Breakfast is just about ok. They used to serve coffee in the morning now it comes from a machine with the Queue that involves. If you want tea you have to boil a kettle for hot water.I did speak to management while there and was advised the manager would get in touch, but that never happened and says it all. At best I would say if you have to stay there go bed and breakfast, otherwise give it a wide berth.Sorry can not recommend this hotel. Departamento de Calidad ESTIMAR Hotels, General Manager at Solymar Gran Hotel, responded to this review Dear Guest,Thank you for sharing your feedback and for visiting us for the third time. We are pleased to hear your kind words about our team, rooms and housekeeping, although we regret that other aspects of your stay did not meet your expectations.We take note of your comments regarding the temperature and availability of the evening buffet, the restaurant waiting times and the breakfast service. We also note your comments regarding your conversation with our management team and the subsequent follow-up.If you would like to share any further details about your experience, please feel free to contact me directly at guestexperiencemanager1@estimarhotels.com.Kind regards,Daniela PlescanGuest Experience Manager

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• User:Anon092

  Trip type: Couples

  Wonderful hotel in a great location

  10 Oct 2026

  Wonderful hotel in a great location, next to the beach in the heart of lovely Calpe. Clean, modern and stylish hotel with amazing facilities, friendly staff and brilliant service. Comfortable room, relaxing pool area, breakfast buffet, gym and spa are big plus points. Worth paying extra for sea view room with balcony. Will definitely return. Recommended. Departamento de Calidad ESTIMAR Hotels, General Manager at Solymar Gran Hotel, responded to this review Dear Guest,Thank you for your lovely review and for highlighting our facilities, service and beachfront location. We are delighted you enjoyed your stay and truly appreciate your recommendation.Kind regards,Daniela PlescanGuest Experience Manager

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• User:Bronagh M

  Trip type: Couples

  Such a let down

  09 Oct 2026

  We stayed here from 4th October to 9th October for our wedding, as we were getting married in a church in the local area. Unfortunately, what should have been a really special and relaxing stay was let down by several disappointing experiences.The biggest issue was the lack of towels. We had to ask for towels every single day. On one occasion, we allowed the cleaners into our room, and they took our used towels without replacing them, leaving us with absolutely none. I spent from 10am until 12:30pm asking for a towel before eventually having to make my own way to reception to get one. This is simply not acceptable for a hotel.There was even a form in our room asking guests to tell management how they could improve, with a promise that management would speak to us the following day. We completed this form specifically about the towel situation, but nobody ever followed up. Halfway through our stay, we had effectively given up expecting the issue to be resolved and found ourselves having to wait around for the cleaners so we could ask them directly for towels. This was particularly frustrating when we were trying to enjoy our wedding trip.We were also not informed beforehand that the pool and facilities would be closed during our stay due to a wedding. This was very disappointing, especially when these facilities are part of what guests consider when booking a hotel. When the pool was available, we also found it far too small for the number of guests staying at the hotel.Perhaps the most disappointing experience was returning to the hotel after our own wedding, dressed in my wedding dress and my husband in his tuxedo. We had understandably not taken our room key with us to the celebration and simply needed assistance getting back into our room. Instead of any understanding, we were told off and reminded to remember our key next time. Not a single member of staff congratulated us or showed any warmth or consideration, despite it being very obvious that we had just got married.We appreciate that hotels have procedures, but a little understanding, kindness and basic customer service would have gone a long way, particularly during such an important occasion in our lives.Overall, we were left disappointed by the lack of basic housekeeping, the poor communication regarding the facilities, and the lack of care shown by staff. We chose to stay here during one of the most important weeks of our lives, and unfortunately, the experience did not reflect the special occasion. There are some very basic improvements that management needs to address, particularly communication, housekeeping standards and staff attitude. Departamento de Calidad ESTIMAR Hotels, General Manager at Solymar Gran Hotel, responded to this review Dear Guest,Thank you for sharing your feedback.We are sorry to read that your experience did not meet your expectations, particularly during such a special occasion as your wedding. The situations described regarding the towels and the interaction with our team are certainly not the level of service we aim to provide.As a hotel, we also host private events and celebrations, which may occasionally affect the availability of certain facilities. We understand the importance of communicating any such arrangements clearly to our guests.As the experience you describe is quite unexpected and does not reflect the standards we strive to maintain, we would be grateful if you could contact me directly at guestexperiencemanager1@estimarhotels.com and share a few more details about your stay. This would help us better understand the situation and look into the matters you have raised, in line with our commitment to guest satisfaction.Kind regards,Daniela PlescanGuest Experience Manager

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