Suenos de Mar

Recent Reviews: 449

• User:Kelly C

  Trip type: Family

  Had better

  04 Oct 2026

  Quiet location, not suitable for wheelchair users or people that struggle uphill. Staff are friendly especially the food and beverage manager Mustafa, waitress Gül was very energetic and polite she always had a smile for us. Some guests are rude and very noisy of the night.The beach is lovely,staff are amazing there,no chance of getting a lounger though.Rooms could do with updating and a good deep clean (had slippers under my bed from god knows when), mould in in showers and the drains smelt.The hotel shop is very reasonable, matches the prices outside of the hotel and the staff in there are very nice too. Food choice is very repetitive, I didn't eat a great deal while here as I was tired of eating rice,chips and chicken. Need a better variety of food that caters for everyone.Overall it was an okay holiday,staff make the hotel welcoming and will do what they can to help.

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• User:emmaw137

  Trip type: Family

  Left feeling indifferent

  19 Aug 2026

  Visited as a family. This was my first visit to Turkey and all I’ve heard about is how amazing All Inclusive is in Turkey compared to anywhere else. I’m afraid that was not my experience, the food was not great. A lot of things not labelled up so no idea what some dishes were. Ice cream during the day available between 15:00 and 16:00 hours which I’ve never experienced before. Cocktails were names I knew but mixed differently to how you’d expect. Limited spirits available and they were all local but didn’t taste great. Positives is it was clean and staff constantly cleaning up. Needs some updating though and the air con in the lobby needs looking at for sure.Hotel were responsive to requests like when our air con went off they had maintenance there in no time at all. Ample sun beds.Overall I felt a little indifferent about the experience, truly disappointed in the food selection. Having little ones to feed meant we went out to eat a couple of times as there was just no choice for them at all. We were the weeks token British family, when we arrived we met a family just leaving and on our last day there was a family just coming in. If they don’t get a lot of British guests I can see why the food is catered the way it is.

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• User:Yaseen C

  Trip type: Family

  care of guests was terrible and food was not safe for people with allergies-my trip ended in emergency healthcare

  05 Aug 2026

  location was good it was only a short walk from the beach, room was terrible for a family room- there was not enough space and the tvs were either in turkish or had no wifi. cleanliness was good but the cleaners did not clean the room properly every day. biggest complaint is that the food had no labels and was very dangerous to people with allergies, one member of my family was sent to hospital after consuming an unlabeled dish at the buffet. also after this incident the staff did not show any concern nor ask us if everything was ok or offer us apologies for their lack of care.

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• User:Sandra P

  Trip type: Family

  Great stay for good price

  27 Jun 2026

  We stayed at Sultan of Side as a family of five with two teenagers and had a very good overall experience.The hotel was clean and well maintained. Our apartment with two bedrooms was fresh, comfortable, and cleaned daily, which made the stay very convenient for a larger family.Food was a strong point — there was a wide variety of fresh and beautifully presented dishes. You can really eat throughout the day, whether at the main restaurant, pool bar, or beach bar, as there is always something available to snack on.Animation and activities were enjoyable, with plenty going on for both children and adults. The hotel is also well located, with shops within walking distance. There are also several shops on-site, as well as a spa, hairdresser, and a photographer.The only downside was the beach, which felt quite crowded, and the Wi-Fi connection was weak, which sometimes caused stress, especially during flight check-in.Overall, it was a very good holiday and the hotel offers great value for money for a family of five. I would recommend it

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• User:KatrinaZKuhl

  Trip type: Family

  Good value for money experience that has gone too far in cost cuttings

  02 Nov 2025

  On the positive side, it's a nice hotel with 2 outdoor swimming pools, one more suited for children and younger audiences, very close to the water slides, another one for adult swimming with lovely clean water and very well maintained. The life guards are very experienced and very kind and considering, absolute delight and children friendly. Rooms are spacious with minimalist modern decor, look inviting and comfortable, very comfortable mattresses make for a very good night rest.Food at the restaurant is excellent quality, clearly very skillful chef and souschefs, as well as all others who do the actual cooking. Front desk service is good. There are, however, a lot of things that need urgent improvement.Considering that this is a five star hotel, cleaning procedures at the restaurant must be changed ASAP, the personnel do their jobs as quickly as they possibly can, but there isn't enough of them, the tables aren't cleaned with disinfectant and as the result there was a gastrointestinal outbreak with a lot of families go down with a stomach bug.The food served and prepared was clearly fresh and well cooked but due to poor cleaning procedures either viral or bacterial infection wasn't illiminated. Restaurant management treated restaurant personnel very incorrectly using poor language and threats, knowing well that they were short staffed. As the result service staff looked overworked, tired, unable to communicate with guests, always in a rush to clean. Meals were rushed and there was always a feeling of being unwanted by the restaurant management. There were pots for Turkish tea, but they were always empty, machines ran out of hot water, there was on one occasion a lack of tea bags, one breakfast there wasn't enough milk, coffee was only available from the machine, no orange juice, one breakfast there was no butter, only margarine. We overheard that restaurant staff weren't paid for September and our holiday was at the end of October, this may not apply to all members of staff, but very unlikely to boost their morale and remain friendly with the guests. Spa facilities are spacious staffed with very professional employees, massage treatments were a true delight, thanks to Natalie and Victor, real professionals. But the sauna temperature didn't go further than 65C and on many days was around 60, which is unacceptably low, the steam room was out of order.On another positive side there are two hamams, one cooler for people with underlying health conditions and another one very warm and nicely kept. SPA facilities were clean and well maintained. The gym is small and poorly ventilated, not a pleasant experience, particularly when busy, and poorly disinfected. Rooms were cleaned regularly, but again there should be urgent change in cleaning procedures, the bathroom was done well, but not the floor in the room, the cleaners did their job, but with no wet cleaning and no disinfectants the floor always felt not properly done. Bedding was clean and so were the towels but there was no bathrobes, soap only in dispensers, no toothpaste, no hair conditioner, perhaps not a requirement but all other 5 stars hotels we've previously been staying at a huge number of times, all had these additional things. The general feeling at this hotel is that it is an excellent facility with great potential to offer guests a fantastic relaxing holiday but lacking good management, too focused on cost cutting and savings in the customer facing areas, poor treatment of customer facing employees, poor cleaning procedures and as the result an outbreak of stomach bug epidemic. It is without a doubt a good value for money experience that has gone too far in their cost cuttings.

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