Swiss Moraira

Recent Reviews: 727

• User:Global16404303411

  Trip type: Couples

  Could be fabulous. It’s not .

  30 Aug 2026

  This could be a great hotel. The gardens are small but beautiful. The furniture throughout the hotel is lovely. Unfortunately that’s where the positives end. There is a shortage of staff. Service is awful. We had no hot water during our stay. We spoke to reception who said “ yes . We’ve been having problems”. No apology. Pool is very dirty. There seems to be no filtration system. Ares around pool are not clean. Food is over priced. As are drinks. Such a shame as this could be a great little hotel.I’d also bear in mind when booking that it’s in a residential area with no shops bars etc less than 30 mins walk down the hill. Disappointed with our stay

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• User:kaylief

  Trip type: Couples

  Zen spot

  03 Aug 2026

  The hotel is incredibly calming and tranquil, making it the perfect place to relax and unwind. We had a wonderful stay.There was a great selection at breakfast, and as I’m coeliac, I really appreciated the care the team took to ensure all my food was completely gluten free. Rather than having to eat from the buffet, the lovely server brought me freshly prepared food from the kitchen each morning, which gave me real peace of mind.We also had a wonderfully relaxing massage with Melinda, which I would highly recommend booking if you’re staying at the hotel. We spent plenty of time enjoying the pool and loungers, and the mojito was one of the best I’ve ever had!Our extra-large bed was incredibly comfortable, and every member of staff was friendly, helpful, and nothing was ever too much trouble.Thank you all for such a fantastic stay. We can’t wait to come back!

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• User:Marina H

  Trip type: Couples

  Terrible

  20 Jul 2026

  I have send this to the hotel owner, never received any answer. There a so many possibilities with this hotel but with this management it is doomed to close in a matter of time. Complaint manager actionsDear ,In all our years of international travel, I have never had to do this before, and I hope I never have to do it again. I have never had to address a hotel owner directly regarding the actions of someone in a managerial position.Yesterday we arrived at your hotel and your manager looked at us as if we were some kind of insect. He then walked straight to his desk without a greeting. After closing the door, he cast another unnecessary glance at us from behind his window.We’ve just had a wonderful trip in Spain, staying in areas where people spoke only Spanish, and everyone always did their best to make themselves understood.To then have this experience in a hotel with such standards is truly disappointed. My husband spoke to your receptionist (who, by the way, is very friendly and professional) about it. I also attended hospitality school and know that it isn’t easy for her to respond to this either.She remained very professional, so unlike the manager, she actually knows what she’s doing. If it had been up to my husband, we would have left the hotel immediately. It was my choice to relax in a laid-back atmosphere after a long drive. I’ve been through a lot health-wise, so adult-only hotels are always a breath of fresh air for me.We take this kind of behavior very seriously. We are paying customers, and first impressions are everything. A simple “Buenas Dias” or “Ola” costs nothing and makes a world of difference in the customer’s experience and first impression. In any case, we will never return, and we won’t recommend it to others—which is a shame for the other friendly staff members.

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• User:Linda H

  Trip type: Friends getaway

  Shame

  29 Jun 2026

  This property has great potential but it really let itself down. Some of the staff need training in hospitality!My room was lovely and clean - 5/5 to housekeeping - with great facilities and my room led straight onto the pool area. But it was dark - I had to use the torch on my phone to see inside the wardrobe. Check-in was 4pm (fair enough) and was a long wait from when we arrived. We did ask if there was anything they could do but they weren’t terribly forthcoming. We did have lunch there one day and the food was excellent.The pool area was neglected during our stay. Filthy sunbed cushions and the pool wasn’t cleaned the whole time we were there. Used towels were not removed from the beds and glasses left on the tables. Taxis were challenging to get into town but it was fiesta time (that the staff didn’t know very much about !)First impression was great but lasting impression disappointment.As I was frequently told at school, must try harder!

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• User:Freedom54210023344

  Trip type: Couples

  A really poor hotel

  26 Jun 2026

  I’ve never written a review like this but feel really strongly that others should be warned against staying in this hotel. I’ve been several times in the last three years but this year the difference has been astounding and we will not be returning. My three main points of complaint are how rundown the hotel is, how poor the food & drink is, and how rude the majority of the staff are. Other more specific complaints: - Breakfast was particularly sub-standard - and I was charged nearly €40 for one person. - Despite booking multiple spa treatments six weeks in advance (to a total cost of over €600), I was told on arrival that the spa was no longer open during the week and that there was likely no record of the bookings. It took over 24 hours for anyone to reply to me about this, despite asking at reception several times during that time. - I messaged the hotel via WhatsApp (as I was encouraged to do when booking) to inform them we were staying to celebrate my husband’s birthday. I was offered cava on arrival as a gesture but this did not happen. - The lifts were broken which made my stay (I am heavily pregnant) difficult. When we were shown to our room, no one offered to carry my bags despite the stairs and my obvious bump. - Empty mini bar despite this being listed as an amenity when booking.- No conditioner (fairly standard to expect this at a hotel) - The drain in the bath was blocked which meant the bath filled with water while showering.  - I asked reception to book a taxi to take us to town for a dinner reservation, I was assured it was booked but when we came to reception it was not there and it eventually arrived 20 minutes later - after a lot of agitation and rudeness from the man at reception. We were very late for dinner. When I emailed the hotel to share my complaints, their response was to accuse me of being malicious and inaccurate. This feels particularly worrying when the complaints concern the wellbeing of a pregnant woman.

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