Villas Costa Calpe Puerto Roca

Recent Reviews: 2256

• User:joburkholder1

  Trip type: Business

  Older Hilton but great staff

  04 May 2026

  The hotel main lobby and restaurant are very nice spaces. The rooms could be updated. Overall, decent stay. The staff was very nice at the front desk. General Manager, Guest Services / Front Office at Hilton Knoxville, responded to this review It is wonderful to know that you enjoyed the welcoming atmosphere in our lobby and restaurant during your visit, joburkholder1. We appreciate your feedback about your room and will keep it in mind as we make updates for the future. Your kind mention of our front desk team means a lot to us. We hope we have the chance to welcome you back to Hilton Knoxville soon!

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• User:MattMara

  Trip type: Business

  Older hotel with some issues

  26 Apr 2026

  My stay the week of April 20th, 2026 2 of the 3 elevators were not working on and off.My room’s bed had stains on the side of the box spring cover.This is an older property in a good location. General Manager, Guest Services / Front Office at Hilton Knoxville, responded to this review Thank you for sharing your experience with us, MattMara. We are sorry your stay involved issues with the elevators as well as the cleanliness concern you described in your room. Our engineering and housekeeping teams will make sure these matters receive prompt attention. We appreciate the chance to learn from your experience.

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• User:mbr2ooo

  Trip type: Family

  Poor Customer Service

  23 Apr 2026

  I made an error and booked a night at this Hilton for the wrong weekend. I called the day of check-in when I realized the error and the hotel refused to refund or credit the room rate to me, despite confirming that the hotel was nowhere near capacity that night. The hotel didn't miss out on being able to book the room to someone else, provided no service, and simply stole my $300. They easily could have returned it or credited it to the correct night. They chose not to. General Manager, Guest Services / Front Office at Hilton Knoxville, responded to this review Thank you for taking the time to share your experience. I’m truly sorry that your stay did not meet your expectations, and I appreciate the opportunity to address the concerns you raised.I want to start by apologizing for the frustrations around our elevators. During your stay, we were in the final stages of a year‑long modernization project. While two elevators were operational, one was temporarily out of service, and we understand how impactful this can feel—especially during a sold‑out weekend. While signage is posted, we recognize that ongoing visibility of this issue understandably creates concern, and your feedback is heard.I’m also sorry to hear about your check‑in experience and how your question regarding lounge access and benefits was handled. That interaction does not reflect the level of professionalism or hospitality we expect from our team. While our property does not currently offer an executive lounge, eligible Diamond members—and Gold members who select it—do receive a daily Food & Beverage credit in line with Hilton Honors benefits. I regret that this was not clearly or courteously explained.Regarding parking, you are correct that the garage is managed by a third‑party provider. That said, our team is always happy to assist when guests experience billing issues, including working directly with the garage operator to resolve or remove charges when needed. We never want guests to feel unsupported in these situations.I sincerely appreciate you noting the positive updates to your room, and I regret that other aspects of your stay overshadowed that improvement. Your feedback is important to us, and it is being shared with our leadership team as we continue to work toward a more seamless and welcoming experience for our guests.Thank you again for your honesty—we truly hope for the opportunity to regain your trust in the future.

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• User:JR J

  Trip type: Business

  Exceptional Service Overshadowed by Dated Infrastructure

  12 Apr 2026

  The location of this property is truly its greatest asset, situated perfectly near Market Square with effortless access to the best downtown shops and sites. I must also extend my sincere compliments to David B.at the front desk; his professionalism was exemplary. He went well above and beyond to ensure my check-in was seamless—a bright spot in an otherwise underwhelming stay.Unfortunately, the hotel itself is a relic of the late '90s. While "dilapidated" might be too harsh a word, the aesthetic is undeniably beyond its prime. For the premium rates charged, one expects a standard of luxury that the current wood-themed decor and cramped quarters simply do not meet. The bathroom ergonomics are particularly puzzling; the footprint is so restrictive that one must maneuver around the fixtures just to close the door.Furthermore, the structural integrity regarding privacy is quite disappointing for a high-rise of this stature. The reliance on in-window AC units and poorly insulated doors—which allow a clear view into the hallway—is a significant oversight. Most taxing, however, is the lack of acoustic privacy. The walls are paper-thin, leaving no conversation, television program, or "intimate moment" to the imagination.It is a curious paradox to stay in a place where you can hear every neighbor’s whisper, yet find security at your door with a "rude knock" should your own television volume dare to compete with the lack of soundproofing. This property has immense potential, but until it undergoes a comprehensive modern renovation, the lack of privacy and outdated amenities make it difficult to justify a return. General Manager, Guest Services / Front Office at Hilton Knoxville, responded to this review Thank you for sharing such a thorough and thoughtful review. Your praise for David B. at our front desk means a great deal to our entire team, and we are genuinely glad that his warm welcome left a positive impression during your visit. However, we regret that several aspects of your experience, from your room’s layout and the overall ambiance to concerns about privacy and noise, created frustrations during your time with us.We understand how important both comfort and peace of mind are, and we are sorry the design and condition of your guest room, along with the sound insulation, detracted from your stay. Your comments have already been shared with our engineering and leadership teams, as we are always evaluating where updates and improvements are most needed.Thank you again for bringing these details to our attention. We truly value your perspective and are grateful for the chance to improve.

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• User:Heather C

  Trip type: Family

  Not the best first impression

  12 Apr 2026

  Pros:Great location for downtown Knoxville.Cons:Only two elevators in service for such a big hotel. Advertised rooftop pool but it was not available during our stay.Stayed on the 15th floor and still heard a lot of noise from downtown.Front desk staff was very rude, David in particular.Parking is expensive. There is a parking garage across the street that is much more affordable.Bathroom is TINY with barely any room to move around.Marriott and the Tennessean down the street look like much better options. General Manager, Guest Services / Front Office at Hilton Knoxville, responded to this review Thank you for sharing your candid experience, hsclay. We regret to hear that several aspects of your stay did not create the welcoming first impression we hope to provide for every guest. It is clear that multiple areas—including the elevator wait times, rooftop pool availability, noise, bathroom space, parking costs, and your service experience at the front desk—fell short. Our Engineering, Guest Relations, and Front Office teams will all benefit from your feedback as we work to address these issues.We are sorry your visit left you considering other options. We appreciate you letting us know and will use your comments to support future improvements.

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