Hotel Moon Dreams Portomagno

Recent Reviews: 1760

• User:David J

  Trip type: Couples

  Dog Friendly? A disappointing experience

  16 May 2026

  We have just returned from the Hotel Moon Dreams Portomango, Aguadulce where we had booked a 7-night stay with full board, including wine and water.The hotel was advertised as being dog-friendly, so having read the terms & conditions online, we decided that this would be the perfect place to celebrate our Wedding Anniversary and spend a week by the sea with our little dog. We also emailed the hotel in advance to remind them that we required a pet friendly room, and to ensure that everything would go smoothly on our arrival. We received a reply stating that our dog would indeed be very welcome but there would be a charge of €12 per day plus an additional non-refundable charge of €25, a total of €109 for our 7-night stay. We were expecting a small surcharge but this seemed unduly excessive; an unwelcome surprise, and there was worse to come.Although dogs are allowed in the rooms (and we were given the small pet gift pack, also mentioned on the website, we had to request it on day 3), they are totally excluded from all public areas, including the restaurant, bar and the outside terrace. As this was not explained on the website, we had wrongly assumed there might be a designated area where owners could eat or drink with their pets at their feet. We have never encountered such intolerance in any other pet friendly hotel we have visited. This resulted in us not being able to enjoy any of the food or drink that we had paid for, or even have a beer on the outside terrace. It was suggested by the receptionist that we leave the dog alone in the room and go for meals without her. However, we felt this would be distressing for her in an unfamiliar environment, and we had to sign a disclaimer on checking in, that, if she barked while we were out, we would be required to leave the hotel immediately. We were also told that bringing food from the restaurant to our room was strictly forbidden. Packed lunches were also unavailable, even for full board guests. In the end we had no choice other than to eat all our meals in nearby restaurants every day, an option that almost doubled the cost of our holiday and left us feeling extremely disappointed. Obviously, the nightly entertainment provided by the hotel was also out of bounds for us.The location of the hotel is perfect, right by the beach with most rooms facing the sea, and higher floors enjoying unrestricted views. Everywhere appeared to be clean although some parts looked a little worse for wear. Our room was reasonably spacious but felt in need of some refurbishment, especially the floor covering which was punctured and cracked in several places. The bathroom was not too bad, but would also benefit from some maintenance. Room facilities include TV, fridge, hair-dryer and a safe – surprisingly at no extra charge. Each room has a sea facing balcony with table and chairs. Car parking is offered at €15 per night but we found plenty of unrestricted parking in the surrounding streets.We are unable to comment on the food or drink, as the “dog-friendly” policy precluded us from enjoying any of the restaurant and bar facilities. In summary, the hotel itself was OK (3 star in our opinion and definitely not dog friendly), the location is excellent, the staff were always polite, but we remain disillusioned with our wedding anniversary trip, and were very pleased to be home again. So was our dog! Atención al cliente, Dueño at Hotel Moon Dreams Portomagno, responded to this review Dear Bottlebrook, Thank you for sharing your detailed feedback about your special Anniversary Stay. We are pleased to hear that you appreciated our oceanfront location, the balconies with sea views and the friendliness of our team, despite the other details that did not meet your expectations and have lowered your overall rating, especially regarding the booking conditions for dog and your ability to enjoy the hotel’s facilities. We regret your dissatisfaction, but our "dog-friendly" policy is clear and includes a daily supplement and a one-time cleaning fee, as well as a complimentary kit. We follow a specific cleaning protocol to ensure the comfort of all subsequent guests. Full details are available on our website sohohoteles.com, in the additional information section on various booking platforms and in our confirmation message when a “dog-friendly” stay is selected. We regret any confusion that may have arisen from not seeing this information and the impact this had on your plans. Our guidelines are designed to balance a welcoming experience for owners with or without dog with the comfort and safety of all guests, and we strive to communicate them clearly before arrival. We regret the disappointment you felt during such a special occasion. We are glad to hear that there were also positive aspects during your stay that you highlighted with your positive feedback. We would like to welcome you and offer you a smoother and more enjoyable experience, demonstrating that we work to create good memories and improve based on every opportunity these comments provide us. We won’t let you down! Customer Service Team, Soho Boutique Hotels

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• User:Cjinmanc

  Trip type: Solo travel

  Pleasantly Surprised

  07 Oct 2025

  I was worried by all the negative reviews so was pleasantly surprised. The hotel is perfectly situated, I had a sea view and could hear the waves from my balcony on the 11th floor.The staff were all hard working and they made everything work well. It is a 15-20 minute walk to the harbour which is peaceful in the daytime. Ten minute walk to the buses which run regularly to Almeria, well worth a visit for €1.40 each way.No complaints on the food, it is mass catering not fine dining but certainly enough choice for a buffet. The building is massive and if some things are showing their age well so what? Everything worked, everything was clean and the showers were powerful. The pool area wasn't busy at all, so they weren't all open but they were regularly checked and kept perfectly clean.I can't really comment on the entertainment, not my scene, but those that were involved seemed to enjoy it.The guests were mainly Spanish so the staff don't go out of their way for you just because you're British, get over it, this is Andalusia!I went off to Granada for a couple of days and this is a good base to make that trip from by public transport. All in all I thought it was good value for money. Atención al cliente, Dueño at Hotel Moon Dreams Portomagno, responded to this review Dear Cjinmanc, We sincerely thank you for your confidence in us. Your satisfaction confirms that we are on the right track. We look forward to welcoming you in the future. Our best regards.

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• User:Alfie C

  Trip type: Couples

  steer clear

  28 Jul 2025

  don’t go here not one person speaks english and none of the photos are the same it’s quite clearly a 3 start hotel i’ve never known a pool to open at 11:00 am so you sit around waiting feeling sorry for yourself not impressed at all luckily i speak a bit of spanish as my partner does not otherwise we would have struggled massively! Atención al cliente, Dueño at Hotel Moon Dreams Portomagno, responded to this review Dear 434alfiec, Thank you very much for sharing your experience with us. We will take into account your comment that has caused it not to be a completely satisfactory experience. We will be happy to welcome you again and get the stay you wish. Our best regards.

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• User:Jackie K

  Trip type: Family

  Still great

  26 May 2025

  Another great stay at the Portomagno. It has been taken over (yet again) by a different brand but almost the same quality. A few minor savings have been made, jams and honey at breakfast now via a pump, no choice of different lakes of bread, just sliced or French bread, I do miss the lovely brown fresh loaves , but still brilliant for the money. The cafe/ bar on the reception floor closed at 9 , (which was new), so if you want coffee or a drink after dinner, you have to go downstairs and struggle upstairs with your drink, they need to revert to later closing time. Staff exceptional as always, despite the fact we spoke little Spanish we managed to get everything we needed including an ambulance at 3am. For the money we wouldn’t go anywhere else. We hope to be back in September ! Atención al cliente, Dueño at Hotel Moon Dreams Portomagno, responded to this review Dear C2129XMjackiek, Thank you very much for your evaluation of our hotel. We are glad to know that you had a good experience with us. It will be a pleasure to receive you again and meet your expectations once again. Our best regards.

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• User:Tracy M

  Trip type: Family

  Avoid at all costs

  24 May 2025

  Left 2 weeks ago, Steer clear from this hotel if your English, none of the staff with be polite to you, especially the lifeguard round the pool, Spanish guests can do what they want, English guests just get glared at. Be prepared for the Spanish guests to push in front of you at meal times as they also have no respect, food choices are diabolical and never hot. Never again will I stay at this hotel, came with 6 members of my family and we've all said the same. Stay away unless you want to be treated like an outcast on your holiday Atención al cliente, Dueño at Hotel Moon Dreams Portomagno, responded to this review Dear Tracy M, Thank you for choosing our hotel. We deeply value our guests' comments, as they help us to identify improvements and provide quality service. Our staff is qualified to provide professional and caring attention to our guests and we apologise for any attitude that may have been perceived as inconsiderate. We do not make distinctions or concessions based on nationality, race or any other similar reason, but your perception was that and we must respect that and regret your discomfort. We have all kinds of different guest profiles and nationalities being served on a daily basis and our main premise is to provide them with the excellence they deserve. We will share this with our management team to address the concerns raised and ensure that the necessary steps are taken to improve our customer service. We look forward to the opportunity to welcome you back in the future and demonstrate our commitment to your satisfaction. Our best regards.

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