Gijon is a great area to visit , the Parador has an excellent location, charming staff and wonderful food.
Pilar Valdés, General Manager at Parador de Gijon, responded to this review
Dear Sara, Thank you very much for your kind review. We’re delighted to know you enjoyed your stay and appreciated the location, our team and the food.We hope to welcome you again very soon at the Parador de Gijón.Pilar Valdés. Manager
User:Holmstrup
Trip type:
Cold days in Gijon
26 Dec 2025
We stayed 4 nights in the Parador in december. The parador is nicely located in a park and close to the sea. It has nice rooms and very nice and spacious sitting rooms. But it was much too cold everywhere. Heating systems were insufficient and windows leaked cold air. Breakfast and dinner was avarage. A lot of food for dinner but it did not have the quality that you could expect. This could be much better. It was not a surprise that very few people stayed at the hotel.
Pilar Valdés, General Manager at Parador de Gijon, responded to this review
Dear Holmstrup, Thank you for sharing your feedback and for staying with us.We’re sorry that some aspects of your experience did not meet your expectations and have shared your comments with the relevant teams as part of our ongoing improvement efforts.We appreciate your visit and hope to welcome you again in the future.Kind regards,Pilar Valdés. Manager
User:Tauna B
Trip type: Couples
Misleading Guidance After Immediate Date Correction
10 Dec 2025
While walking the Camino, we booked a night through an OTA and immediately noticed that the date in the app was incorrect. We contacted the hotel right away to explain the mistake. We were told that if we rebooked the correct night directly with the hotel—at a much higher rate—we would not be charged for both reservations.Based on that guidance, we booked the correct night directly with the property. The hotel ultimately kept payment for both the incorrect OTA booking and the direct booking. After repeated follow-ups with the property and later the corporate office, we were told nothing could be done and no refund would be issued.We did not ask for a full refund—only the return of the lesser amount, even allowing for any OTA commission the hotel may have paid. The hotel also had the ability to cancel the unused OTA night and resell the room, which would have avoided any financial loss. They chose not to do so.We acted immediately, followed the instructions we were given, and tried to resolve the situation fairly. After accepting payment, the hotel reversed its position and declined to offer any meaningful assistance.For additional context, our Booking.com receipt states:“Partner Offer. Your booking is with LOH. Any changes to your personal and booking details are not possible. Requests can be made directly with the property but are not guaranteed. Booking.com's customer service support is available to you for this booking.”We followed this guidance and dealt directly with the property, relying on the assurances provided by their staff. Those assurances were ultimately not honored.Caution to other travelers: honest booking mistakes may be met with inflexibility here, and verbal assurances from staff should not be relied upon.
Pilar Valdés, General Manager at Parador de Gijon, responded to this review
Dear Tauna, We sincerely regret the situation you have described and the inconvenience this may have caused you.As we have indicated in previous communications, the Parador has not had any communication with the intermediary agency regarding your reservation, nor have we received any request to cancel or modify it. Likewise, we would like to clarify that the Parador did not charge the agency for the night corresponding to the reservation that was made by mistake.Regarding the reservation you made directly with us for the correct date, the stay was charged according to the rate applicable for that day.We understand your dissatisfaction. In these cases, any matters related to payments, refunds, or modifications must be handled directly with the agency through which the reservation was made.Kind regards,Pilar Valdés. Manager.
User:gregory m
Trip type: Couples
Unhelpful When a Booking Mistake Occurs
10 Dec 2025
We were walking the Camino and booked a night through an OTA, then immediately realized the date in the app was incorrect. We called the hotel right away and were told that if we booked the correct night directly with the hotel (at a significantly higher rate), we would not be charged for both nights.The hotel received payment for both the incorrect OTA night and the direct booking for the correct date. Despite multiple follow-ups with both the property and the corporate office, they now say they are powerless to help and refuse to refund any portion.We have asked only to be refunded the lesser amount, less any OTA commissions they may have paid. The hotel also has the ability to mark the OTA night as canceled and resell the room to another guest, avoiding any loss. They have chosen not to do so.We acted immediately, relied on their guidance, and made every effort to resolve the issue fairly. Instead, the hotel reversed its position after taking payment and offered no meaningful assistance.Caution to travelers: if you make an honest booking mistake, this hotel is not forgiving, not helpful, and assurances given by staff may not be honored.
Pilar Valdés, General Manager at Parador de Gijon, responded to this review
Dear Gregory, We sincerely regret the situation you have described and the inconvenience this may have caused you.As we have indicated in previous communications, the Parador has not had any communication with the intermediary agency regarding your reservation, nor have we received any request to cancel or modify it. Likewise, we would like to clarify that the Parador did not charge the agency for the night corresponding to the reservation that was made by mistake.Regarding the reservation you made directly with us for the correct date, the stay was charged according to the rate applicable for that day.We understand your dissatisfaction. In these cases, any matters related to payments, refunds, or modifications must be handled directly with the agency through which the reservation was made.Kind regards,Pilar Valdés. Manager.
User:Hemmo9
Trip type:
Would not stay here again
05 Nov 2025
We have stayed in many Paradores and this is by far the worst experience we’ve had.The hotel is very tired, the rugs in our room were covered in stains and to top it all the attitude of the staff stinks. It feels like customers are an inconvenience to be tolerated rather than paying their wages.
Pilar Valdés, General Manager at Parador de Gijon, responded to this review
Dear Hemmo9,We’re very sorry that your experience did not live up to expectations. Your comments about the room and the service have been shared with our team to prevent this from happening again.We truly regret the impression caused and thank you for helping us improve.Pilar Valdés. Manager.
Gijon, Asturias
About Parador De Gijon
User Rating & Reviews
08 Mar 2026
26 Dec 2025
10 Dec 2025
0204 505 9777