I have given 3* stars principally because this style of hotel - classic, old-fashioned (?) - is not my personal taste. It may be for you.There were definitely plus points. The hotel location was perfect for me as I arrived by train and left from the bus station. The room was clean, the staff were friendly and the price was reasonable.On the downside, my room felt vey "busy". A day bed had been fully made up next to my double bed which felt entirely unnecessary. There is not a walk-in shower and you have to climb into quite a high sided bath to get in the shower. The shower then is just a trickle of water that constantly changes temperature.Reception recommended walking into the centre of the town. This is doable but there are buses that depart and arrive directly outside the hotel. You may find these more convenient as there is a lot of walking with some up and downs to see the walls and town. I really liked Avila and overall was pleased that I stopped off there.
User:Adrian B
Trip type: Couples
A mixed stay, with good and bad points.
14 Nov 2024
My wife and I stayed at the Exe Reina Isabel for 4 nights last week, as part of a 5-city tour of north-western Spain. The staff were pleasant, courteous and efficient on all occasions. However, we experienced a number of problems with the hotel room itself. Air conditioning was centrally locked to 'heat' automatically, and we began to boil with some rapidity. Alas, the window was also locked, and so a member of staff had to be called to open it. The shower system in the bathroom was somewhat dated,, and the lever/knob which operated it fell off when we tried to use it. A member of staff had to be called to help us (who arrived very promptly). The room plug socket - useful for charging phones etc - also failed to work, so phones were charged in a bathroom socket. The room window, when opened, also provided a less than edifying view made up of backyards and refuse bins. On the positive side, all the breakfasts provided were of very reasonable quality. Choices were quite varied, and the staff were efficient and attentive. There were, probably not enough staff in attendance, however. On the Saturday, staff were seemingly overrun by a large number of visitors, who all descended for breakfasts at the same time, and demolished available food supplies within a few minutes - replenishments and cleaned, empty tables were consequently in short supply. Elsewhere, the attached hotel cafe and bar proved to be good, offering good quality snacks and drinks at a reasonable price. All in all, a mixed stay.
User:SarahC0805
Trip type: Couples
High quality hotel at reasonable price
24 Aug 2024
Clean, spacious room with balcony. Good bathroom (cheap, plastic showerhead did rather stand out, however!). Free water. Helpful staff. Discount for members of their loyalty scheme. Very good, full breakfast buffet (cheaper if room booked B&B). Bottle of cava delivered to room for a bargain price. Perfectly located near train station, and with local buses stopping outside.
User:JimFinPortland
Trip type: Couples
Close to train; not close to anything else
06 Mar 2024
Please pay attention to my written comments more than my rating.We spent 3 nights at this hotel in February, 2024. I've stayed in some Exe properties before and found them to usually be slightly below their parent namesake Eurostars. But this hotel was close to the train station and I was planning an early day trip to El Escorial on the train so that helped tip the scales for me. The hotel is nice. It's just not very close to anything beside the train. Including restaurants. We always ate dinner either inside or just outside the walls of the old town. The walk wasn't too much of a distance for us (we usually walk 8-10 miles per day in Spain) but would probably be too far for a lot of people. Plus it was raining for part of our time so the walk wasn't nearly as comfortable as it might otherwise be.So bottom line... Hotel--nice. Location--not as nice (except for train).
User:wedwardes
Trip type: Solo travel
Very impressive and good location
09 Nov 2023
The hotel was very impressive starting with the staff on reception and breakfast and in the connected cafeteria/bar.The location is perfect for those walking from the Avila train station. Yet it is only a 10 minute walk from the walls of AvilaThe rooms were cleaned well. There is a good safe which works after reading the instructions carefully. A replacement needs to be slightly larger as my laptop computer only just fits inside. An iron and ironing board in the room would have been good. But I am sure it would have been made available.
avila, Avila
About Dorma Reina Isabel
User Rating & Reviews
13 Apr 2025
24 Aug 2024
06 Mar 2024
0204 505 9777