Fontecruz Avila

Recent Reviews: 477

• User:kevw523

  Trip type: Friends getaway

  Hotel with no food or drink.

  20 Sept 2025

  We arrived 1600 Sunday afternoon on a motorcycle after booking with booking.com. At no time before booking we were informed of the following: Hotel was empty but looked nice, reception was manned and our room was clean. We were given a piece of paper stating bar and meal times. When I asked where the restaurant was I was informed it was closed and there was no food available in the hotel. When I enquired about the bar I was also informed that it was closed. Unless I got back on my bike we were stranded in a quiet location with no food or drink. It cost an extra €12 for a taxi to town for food and we walked the 45 minutes back.It seemed like the only person in the hotel is the receptionist although the car park is empty apart from the bikes and 1 car. She told me there are other guests. Apparently the restaurant is open for breakfast at an extra cost €12 so we will see how many guests there are then….

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• User:Compass774652

  Trip type: Friends getaway

  Beautiful Landscape

  05 May 2025

  This lovely hotel is located in a picturesque setting that touched us and upon arrival we were eager to walk the grounds. There are so many birds on the grounds creating a comforting environment. The hotel grounds were in need of some maintenance and lacked an adequate pathway so the stroll was shorter than desired. The room was clean and comfortable and we slept well with the help of the quiet setting. The dinner wasn’t the best but the breakfast buffet was great. Staff were warm and welcoming. A comfortable stay all around.

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• User:Rafael A

  Trip type: Business

  Terrible customer service.

  24 Jul 2023

  Shocking treatment. Staff were unhelpful and unprofessional. Massive wardrobe but no hangers. Lovely rooms but no coffee or tea facilities. Queue to the only coffee machine was eternal. No food despite coming late from a delayed flight. No four stars, more like a basic hotel.

• User:Meander31276022489

  Trip type: Business

  Awful experience

  22 Jul 2023

  This was 4 star hotel with zero star service. No hangers, no coffee making facility, no drinking water and no iron in the room. The receptionist staff are rude and less than helpful, the food is awful and the bar service is none existent. The kitchen closes early and you are stuck in middle of nowhere. The basics that you would expect in a 4 star hotel are just not there.

• User:Companion797030

  Trip type:

  Not great

  24 Jul 2020

  After the lockdown you would’ve expect that the staff would do certain trainig regarding the new guidelines concening Covid 19.All the clients have to wear a mask and constantly use the gel which is fine but it feels a bit unfair that the staff does not comply to the new rules. I did not see them washing their hand each time they had to clear the tables where there can be droplets from the costumers but they come streight away at your table touching your drinks. They are dressed with the same clothes that they wear at home and public instead of changing at work in a clean uniform. Very long nails in some waiters that made you wonder what can they hide under then and so on.It frlt like they need to protect from us (the clients) but them just wearing a mask did not represent a safe feeling for the constumers especially at the breakfast when your food was served by a lady in a dress that she came from home...no gloves and not washing hands as she was suposed to. The hot water is not working and the door keeps not opening.Thank God it is not a long stay.

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