Hotel Velada Merida

Recent Reviews: 878

• User:bigald_13

  Trip type: Couples

  Great Stay in Historical City of Mérida

  23 Jun 2026

  Can’t be a bad hotel because this was my second stay here.Checkin was perfect by an efficient and helpful young man name Gustavo, who deserves a special mention as he helped in trying to resolve a small problem when contacting a previous hotel (my Spanish doesn’t run to in-depth conversations over the telephone). He also showed me where to go to eat and drink and avoid the more expensive touristy bars - so thank you Gustavo.Rooms are spacious and comfortable with good aircon.Didn’t using any of the in-house dining facilities so can’t comment upon food.There is on-site covered parking.The hotel is in a perfect location for visiting the Roman Theatre, Casa Romano, and Amphitheatre - and not far from those to the Roman Bridge all the numerous other historical building that Mérida offers. Go to the Plaza de España for beer and food.Definitely worth a 2 night stay to take in the sights of Mérida. Velada Hoteles, Marketing at Hotel Velada Merida, responded to this review Thank you so much for sharing such a detailed review of your stay and for choosing us again for your visit to Mérida. We are delighted to know that you enjoyed our facilities and services.We especially appreciate your kind words about Gustavo. We are proud to have professionals committed to providing the best possible service, and we will be sure to pass on your appreciation. We are sure he will be thrilled to know that his recommendations contributed to making his experience even more enjoyable.It has been a pleasure to welcome you back, and we hope to have the opportunity to welcome you again on your next visit to this wonderful city.Warm regards from the entire Velada team : )

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• User:Gogly2014

  Trip type: Couples

  Bad Breakfast

  27 Feb 2026

  We decided to have breakfast at Don Romulo (the hotel’s main cafeteria) this morning. Upon entrance, there was an immediate shock from the screaming waiters!! We sat down and no one greeted us but only yelled at us asking for what coffees we wanted. We then proceeded to order our tostadas but were straight away stopped by the waiter because we had to order by number not name of the tostadas!! During the breakfast the waiters yelling and the over all atmosphere was extremely unsettling. On top, they wouldn’t stop complaining that people kept on arriving.I will not return here unless I want to start my day with a pile of nerves!! Velada Hoteles, Marketing at Hotel Velada Merida, responded to this review Dear Gogly2014,We deeply regret the situation you described at breakfast. We apologize for the perceived attitude of the staff and for any discomfort this may have caused you; this does not reflect the service standards we strive to offer our customers.We will forward your comments to the responsible team to improve service and the atmosphere in the café, and to prevent situations like the one you described from happening again.Thank you for letting us know, as it helps us continue to improve our service, and we hope to have the opportunity to welcome you back and provide you with a completely satisfactory experience.Best regards,

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• User:530IngyB

  Trip type: Couples

  Convenient Location, Good Gastro Pub

  21 Nov 2025

  We were driving from Madrid to Lisbon and decided to stay about halfway and spend a night. Merida has a lot of great Roman ruins to see so we decided to stay. The hotel is quite large with a great restaurant and convenient parking. There's a very nice outdoor pool and bar area when open during the summer season. Our trip was in November so it was closed. I had booked the hotel ahead of time so check-in was very easy. Staff at the desk spoke enough English to get by. The room and furnishings seemed a little old and outdated, but this may be a little typical of European hotels. Staff was very friendly and the gastro pub had great service and food. The ruins were an easy walk from the hotel. I would stay there again and would have no problem recommending it. Velada Hoteles, Marketing at Hotel Velada Merida, responded to this review Thank you so much, 530IngyB! for your detailed review and for choosing us for your visit to Mérida. We are delighted to know that you enjoyed our facilities and services.We have taken note of your constructive feedback regarding the room and furnishings to continue improving our guests' experience. It will be a true pleasure to welcome you back on your next trip and offer you another comfortable and enjoyable stay. Warm regards from the entire team : )

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• User:584GrahamH

  Trip type: Couples

  Good Location - Poor Experience

  19 Jun 2025

  The room was very good and car parking convenient. Unfortunately during the afternoon and early evening there was a family celebration with lots of children running around the hotel out of control, even on our 5th floor landing. Reported to reception who said there was nothing they could do. We did not realise that the elevator was faulty in respect of a loud grinding noise when going up and down. Our room was next door. We were woken up during the night and early morning because of this. Breakfast quality was poor and quite honestly the worst orange juice we have ever tasted. After returning we noticed we had been charged for 2 nights instead of 1. I complained about the family celebration, elevator and being double charged. After a lot of communication the hotel kindly gave us 50% discount. Certainly not a 4 Star hotel in our eyes! Velada Hoteles, Marketing at Hotel Velada Merida, responded to this review Dear Graham, We appreciate you taking the time to share your experience, and we sincerely regret that we did not meet your expectations.We are pleased to hear that you positively rated the room and parking, but we deeply regret the inconvenience caused by the family celebration, as well as the behavior of some of the attendees. Although we try to maintain a calm atmosphere for all our guests, sometimes situations that are difficult to manage may arise. We have taken note of this in order to improve our response protocols.Regarding the elevator, we are aware of the incident and have reviewed and resolved the technical problem to avoid similar inconveniences in the future. We are also sorry that breakfast did not meet your expectations. We will review the quality of the juice and other products offered to ensure immediate improvement in that service.Regarding the duplicate charge, we once again regret the error and are pleased that, after the corresponding review, a solution could be offered with a partial refund as a gesture of compensation.We would love to welcome you back and provide you with a more positive experience.Best regards,

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• User:R467RVdavidr

  Trip type: Couples

  Adequate, but noisy.

  20 May 2024

  Stayed on the 14th May 2024. The hotel was clean. The staff were efficient.The bedroom was adequate, however, noise from other people in the hotel made sleeping difficult and the lift made strange noises as it stopped and also could be heard during the night,The bathroom was fine.The breakfast was adequate.Parking was 8 euros. Velada Hoteles, Marketing at Hotel Velada Merida, responded to this review Dear R467RVdavidr,Thank you very much for choosing us and for sharing your feedback following your stay. I'm glad to read that, overall, you enjoyed our facilities and services. We have taken note of your constructive comments, shared them with the relevant departments, and rest assured, we will consider them carefully to continue improving.We look forward to welcoming you back very soon to have the opportunity to enhance your experience.Best regards,

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