Alcam Alio

Recent Reviews: 11

• User:mvdk22

  Trip type: Friends getaway

  HORRIBLE - study abroad

  13 Sept 2019

  I am currently staying here with 6 friends for studying abroad and this company is not friendly. We have had many issues with our apartment and the first being dead cockroaches when we first arrived. The kitchen has at least 2 cockroaches a day and when we call and let them know all they say is “we received your email we will let you know when we have an update”. They also have a cleaning service included every week but all they do is change the sheets. BEWARE the cleaning service does not pay attention and ends up taking things on your bed. Our apartment member’s baby blanket has been taken out of our apartment by the cleaning service and we still have not received an update on if it has been found. Another problem is that our oven broke and when we told them they said we can use a toaster oven and that is all and they will not fix the oven. Overall a horrible experience so far and I do not suggest booking with this company.

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• User:valeriol613

  Trip type: Friends getaway

  Bad service

  24 Jul 2019

  I stayed there from 16 to 21 July with a friend and we found everyday 1/2 cockroaches dead or alive. It is not clean: the kitchen is sticky, glasses and plates stink as all the room in general. The bathroom except for the mirror is really dirty: we found hairs in the shower, urine residues on the toilet and a strong stink of feces. The pavement in the bedroom can look clean but under the bed is full of bread crumbs and various foods. The terrace is really hot, during the evening too, and closed between four high walls; in addition there is a constant smell of weed due to the neighbors.

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• User:511omerm

  Trip type: Family

  Awful experience

  18 Nov 2018

  These company is a bunch of liarsThe booking was made via Booking.com A couple of weeks before our stay they just canceled our reservation with no cause and we were have to rebook at a higher rate on the same dates we previously and even though we contacted the company they refused to refund or reimburse the difference between the original booking and the new one.Booking.com made it very clear no charge will be made before we checked in but when we arrived at their office and to our big surprise they all ready charged our credit card even we specifically asked to pay in cash at the time of check-in and made allot of trouble to cancel the charge and take cash and after that they finally agreed they weren’t fans of the idea to provide a document that says they cancelled the charge made by credit card and have been paid in cash instead.So for all of you who think about booking these place be aware that the customer care is beyond awful and that is not even close to how a company should treat it’s customers

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• User:joshdavidr

  Trip type: Friends getaway

  Great Apartment with good facilities in a convenient location

  08 Nov 2017

  Myself and three friends stayed at the Alcam Alio, with two of us in the bedroom and two on the sofa bed. The location is great, with a Metro station only 5 mins walk away, and a Lidl to do food shopping max 10 mins walk. The apartment is well equipped, with a great kitchen, shower and bedroom. It would have been nice if the kitchen had basics such as salt, pepper and washing up liquid, although a starter pack with some soap, small packs of salt and a sponge are provided. The Sofa bed isn't very comfortable, so not recommended if you have a bad back. The WiFi can be very slow and unreliable at times, especially if more than two people are using it.The check-in and check-out was very easy and timely. One thing that would have been nice to know beforehand was that there is a city tax of €2.48/person/night.Overall, great apartment in a very convenient location.

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